Customer-Information Providing System, Control Method Therefor, and Computer Program

• US 20180181888A1
• Filed: 06/30/2016
• Published: 06/28/2018
• Est. Priority Date: 06/30/2015
• Status: Active Application

• Current Assignee: Recruit Company Limited (Recruit Holdings Co., Ltd.)
• Original Assignee: Recruit Holdings Co., Ltd.
• Inventors: Ihara, Shingo, Nagai, Yuki
• Application Number:
  US15/739,006
• Publication Number:
  US 20180181888A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities

Abstract

There is provided a customer-information providing system including: a history-information sending unit that sends information data related to an operation history of a customer apparatus to a server apparatus through a network; a parameter calculating unit that calculates a parameter indicative of the operational status of the customer apparatus and/or the busyness of a customer store based on data related to the operation history; a customer-information sending unit that sends information related to the customer store and/or the customer apparatus including the parameter to a user apparatus; a display-information calculating unit that generates image data corresponding to display information to be provided to a user based on information related to the customer store and/or the customer apparatus; and a display unit that displays the display information corresponding to the image data.

Claims

1. A customer-information providing system comprising:

a history-information sending unit that sends information data related to an operation history of a customer apparatus in a customer store to a server apparatus through a network;

a parameter calculating unit that calculates a parameter indicative of operational status of the customer apparatus and/or busyness of the customer store based on data related to the operation history;

a customer-information sending unit that sends information related to the customer store and/or the customer apparatus including the calculated parameter to a user apparatus operated by a user;

a display-information calculating unit that generates image data corresponding to display information to be provided to the user based on information related to the customer store and/or the customer apparatus; and

a display unit that displays the display information corresponding to the image data.

2. The customer-information providing system according to claim 1, wherein the customer apparatus is a register or an apparatus having a register function.

3. The customer-information providing system according to claim 1, wherein the parameter calculating unit calculates the parameter in association with a time or a clock time.

4. The customer-information providing system according to claim 1, wherein the display-information calculating unit calculates image data corresponding to display information to be provided to the user based on location information of the customer store.

5. The customer-information providing system according to claim 1, wherein the display-information calculating unit changes a display form of information related to the customer store and/or the customer apparatus on the display unit according to the calculated parameter.

6. The customer-information providing system according to claim 1, wherein the display-information calculating unit displays, on the display unit, part of information related to the customer store and/or the customer apparatus, and displays, on the display unit, another part or all of the information related to the customer store and/or the customer apparatus according to an instruction from the user.

7. The customer-information providing system according to claim 1, wherein the parameter indicates an actual value or a predicted value of the operational status of the customer apparatus and/or the busyness of the customer store.

11. The customer-information providing system according to claim 1, wherein

the customer-information sending unit sends information related to the customer apparatus including the calculated parameter to the user apparatus operated by the user as a sales representative, and

the parameter calculating unit calculates an actual value of operational status of the customer apparatus as the parameter from a ratio between the number of times K of accounting on the customer apparatus per predetermined time and a reference value K0 of a preset number of times of accounting.

8. A control method for a customer-information providing system including a history-information sending unit, a parameter calculating unit, a customer-information sending unit, a display-information calculating unit, and a display unit, comprising:

causing the history-information sending unit to send information data related to an operation history of a customer apparatus in a customer store to a server apparatus through a network;

causing the parameter calculating unit to calculate a parameter indicative of operational status of the customer apparatus and/or busyness of the customer store based on data related to the operation history;

causing the customer-information sending unit to send information related to the customer store and/or the customer apparatus including the calculated parameter to a user apparatus operated by a user;

causing the display-information calculating unit to generate image data corresponding to display information to be provided to the user based on information related to the customer store and/or the customer apparatus; and

causing the display unit to display the display information corresponding to the image data.

a display unit that displays the display information corresponding to the image data.

9. (canceled)

10. A non-transitory computer-readable recording medium on which a customer-information providing program is recorded, the customer-information providing program causing a computer to function as:

a history-information sending unit that sends information data related to an operation history of a customer apparatus in a customer store to a server apparatus through a network;

a parameter calculating unit that calculates a parameter indicative of operational status of the customer apparatus and/or busyness of the customer store based on data related to the operation history;

a customer-information sending unit that sends information related to the customer store and/or the customer apparatus including the calculated parameter to an information terminal apparatus operated by a user (sales representative);

a display-information calculating unit that generates image data corresponding to display information to be provided to the user based on information related to the customer store and/or the customer apparatus; and