INTEGRATED APPLICATION ISSUE DETECTION AND CORRECTION CONTROL

• US 20180196723A1
• Filed: 01/06/2017
• Published: 07/12/2018
• Est. Priority Date: 01/06/2017
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Patil, Nagaraj, Busam, Srihari, Misra, Himanshu, Nica, Doru C., Bhuthpur, Raghavendra
• Granted Patent: US 10,445,196 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/1433 during software upgrading
• CPC Class Codes: G06F 11/1438 Restarting or rejuvenating
• CPC Class Codes: G06F 11/1471 involving logging of persistent data for recovery
• CPC Class Codes: G06F 2201/805 Real-time
• CPC Class Codes: G06F 2201/82 Solving problems relating to consistency
• CPC Class Codes: G06F 2201/84 Using snapshots, i.e. a logical point-in-time copy of the data

Abstract

An issue is detected in the operation of a set of integrated applications. Assistive logic is launched and an application, causing the issue, is identified. Application running logic is controlled to roll the application back to a last known good state.

Claims

1. A computing system, comprising:

application running logic that runs a plurality of applications;

issue identifying logic that accesses log data having log entries, each log entry being indicative of an event logged for one of the plurality of different applications, the issue detection logic detecting an issue, that inhibits operation of a given application of the plurality of different applications, based on the log data;

application identifier logic that identifies one of the plurality of different applications that is causing the issue;

state comparison logic that compares a current state of the identified application with a last known good state of the identified application and generates a comparison signal indicative of the comparison; and

rollback control logic that, if it is determined that the issue is related to a change in state of the identified application based on the comparison signal, automatically controls the application running logic to run the identified application in the last known good state.

2. The computing system of claim 1 and further comprising:

rollback determination logic configured to determine whether the issue is related to a change in state of the identified application based on the comparison signal by identifying that the last known good state of the identified application is different from a current state of the identified application.

3. The computing system of claim 2 and further comprising:

application state logic configured to generate a state indicator indicative of a state of each of the plurality of different applications and state change information indicative of any state changes.

4. The computing system of claim 3 and further comprising:

running application detection logic configured to detect which applications are being run by the application running logic.

5. The computing system of claim 4 and further comprising:

user activity detection logic configured to detect user activity indicative of which, of the plurality of applications, the user interacts with.

6. The computing system of claim 2 and further comprising:

log data aggregation logic configured to, in response to the issue identifying logic identifying an issue, aggregate log entries corresponding to the issue; and

service interaction logic configured to send the aggregated log entries to an assistance service.

7. The computing system of claim 3 wherein the service interaction logic sends the aggregated log entries to the assistance service along with a request for service health information about a hosting service that hosts the plurality of different applications.

8. The computing system of claim 3 and further comprising:

troubleshooter launching logic configured to, in response to the detection of the issue, launch troubleshooting logic that troubleshoots the plurality of different applications.

9. The computing system of claim 5 wherein the application identifier logic identifies the one of the plurality of applications as causing the issue based on the detected user activity corresponding to when the issue arose.

10. A computer implemented method, comprising:

running a plurality of different applications;

accessing log data having log entries, each log entry being indicative of an event logged for one of the plurality of different applications;

detecting an issue, that inhibits operation of a given application of the plurality of different applications, based on the log data;

identifying one of the plurality of different applications that is causing the issue;

comparing a current state of the identified application with a last known good state of the identified application;

generating a comparison signal indicative of the comparison; and

if it is determined that the issue is related to a change in state of the identified application based on the comparison signal, automatically running the identified application in the last known good state.

11. The computer implemented method of claim 10 and further comprising:

detecting whether the issue is related to a change in state of the identified application based on the comparison signal by identifying that the last known good state of the identified application is different from a current state of the identified application.

12. The computer implemented method of claim 11 and further comprising:

generating a state indicator indicative of a state of each of the plurality of different applications and state change information indicative of any state changes.

13. The computer implemented method of claim 12 and further comprising:

detecting which applications are running.

14. The computer implemented method of claim 13 and further comprising:

detecting user activity indicative of which, of the plurality of different applications, the user interacts with.

15. The computer implemented method of claim 11 and further comprising:

in response to identifying an issue, aggregating log entries corresponding to the issue; and

sending the aggregated log entries to an assistance service.

16. The computer implemented method of claim 12 wherein sending the aggregated log entries comprises:

sending the aggregated log entries to the assistance service along with a request for service health information about a hosting service that hosts the plurality of different applications.

17. The computer implemented method of claim 12 and further comprising:

in response to the detecting the issue, launching troubleshooting logic that troubleshoots the plurality of different applications.

18. The computer implemented method of claim 14 wherein identifying the application comprises:

identifying the one of the plurality of applications as causing the issue based on the detected user activity corresponding to when the issue arose.

19. A computing system, comprising:

application running logic that runs a plurality of different applications;

issue identifying logic that accesses log data having log entries, each log entry being indicative of an event logged for one of the plurality of different applications, the issue detection logic detecting an issue, that inhibits operation of a given application of the plurality of different applications, based on the log data;

application identifier logic that identifies one of the plurality of different applications that is causing the issue;

state comparison logic that compares a current state of the identified application with a last known good state of the identified application and generates a comparison signal indicative of the comparison;

rollback determination logic configured to determine whether the issue is related to a change in state of the identified application based on the comparison signal by identifying that the last known good state of the identified application is different from a current state of the identified application; and

rollback control logic that, if it is determined that the issue is related to a change in state of the identified application based on the comparison signal, automatically controls the application running logic to run the identified application in the last known good state.

20. The computing system of claim 19 and further comprising:

application state logic configured to generate a state indicator indicative of a state of each of the plurality of different applications and state change information indicative of any state changes.