SYSTEMS AND METHODS FOR RETURNING ONE OR MORE ITEMS VIA AN ATTENDED DELIVERY/PICKUP LOCATION
First Claim
1. A computer-implemented method of facilitating parcel delivery to and item return via an attended delivery/pickup location, the method comprising:
- providing a selection of available attended delivery/pickup locations to which a user may have one or more parcels delivered;
receiving a first request from the user to deliver the one or more parcels to a particular attended delivery/pickup location, the first request comprising an intended recipient, the particular attended delivery/pickup location comprising an attended delivery/pickup location from the selection of available attended delivery/pickup locations, and the particular attended delivery/pickup location being associated with a first brick-and-mortar store;
at least partially in response to receiving the first request, facilitating delivery of the one or more parcels to the particular attended delivery/pickup location;
receiving confirmation that the one or more parcels have been delivered to the particular attended delivery/pickup location;
at least partially in response to receiving the confirmation, notifying the intended recipient that the one or more parcels have been delivered to the particular attended delivery/pickup location;
receiving one or more item return criteria from a particular retailer;
receiving at the particular attended delivery/pickup location, a request to return a particular item to the particular retailer via the particular attended delivery/pickup location;
determining, based on the item return criteria, that the particular item is eligible to be returned via the particular attended delivery/pickup location to the particular, wherein the determining is based in part on a return expiration date;
generating a return label comprising the return expiration date for placing on a parcel containing the particular item to be returned;
determining whether the return expiration date has passed;
if it is determined that the return expiration date has not passed, facilitating a transport of the particular item from the particular attended delivery/pickup location to a location associated with the particular retailer without charging a facilitation of return shipment fee to the individual,if it is determined that the return label expiration date has passed, facilitating the transport from the particular attended delivery/pickup location to a location associated with the particular retailer, and(1) charging the individual a facilitation of return shipment fee, or(2) not charging the individual the facilitation of return shipment fee and notifying the particular retailer that the return label expiration date has passed.
1 Assignment
0 Petitions
Accused Products
Abstract
A computer system for defining attributes associated with attended delivery/pickup locations is described. In various embodiments, the system is configured to enable an authorized user (e.g., a manager of an attended delivery/pickup location) to define certain attributes of a particular attended delivery/pickup location. In some embodiments, the system is configured to verify that the particular user is authorized to define the one or more attributes associated with the particular attended delivery/pickup location (e.g., by checking a list of one or more authorized users). Once the one or more attributes are defined, in one or more embodiments, the system is configured to accept or reject parcel delivery requests based at least in part on the attributes. In further embodiments, the system is configured to facilitate a return of a particular item to a retailer via the attended delivery/pickup location.
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Citations
20 Claims
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1. A computer-implemented method of facilitating parcel delivery to and item return via an attended delivery/pickup location, the method comprising:
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providing a selection of available attended delivery/pickup locations to which a user may have one or more parcels delivered; receiving a first request from the user to deliver the one or more parcels to a particular attended delivery/pickup location, the first request comprising an intended recipient, the particular attended delivery/pickup location comprising an attended delivery/pickup location from the selection of available attended delivery/pickup locations, and the particular attended delivery/pickup location being associated with a first brick-and-mortar store; at least partially in response to receiving the first request, facilitating delivery of the one or more parcels to the particular attended delivery/pickup location; receiving confirmation that the one or more parcels have been delivered to the particular attended delivery/pickup location; at least partially in response to receiving the confirmation, notifying the intended recipient that the one or more parcels have been delivered to the particular attended delivery/pickup location; receiving one or more item return criteria from a particular retailer; receiving at the particular attended delivery/pickup location, a request to return a particular item to the particular retailer via the particular attended delivery/pickup location; determining, based on the item return criteria, that the particular item is eligible to be returned via the particular attended delivery/pickup location to the particular, wherein the determining is based in part on a return expiration date; generating a return label comprising the return expiration date for placing on a parcel containing the particular item to be returned; determining whether the return expiration date has passed; if it is determined that the return expiration date has not passed, facilitating a transport of the particular item from the particular attended delivery/pickup location to a location associated with the particular retailer without charging a facilitation of return shipment fee to the individual, if it is determined that the return label expiration date has passed, facilitating the transport from the particular attended delivery/pickup location to a location associated with the particular retailer, and (1) charging the individual a facilitation of return shipment fee, or (2) not charging the individual the facilitation of return shipment fee and notifying the particular retailer that the return label expiration date has passed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A non-transitory computer-readable medium storing computer-executable instructions that when executed, cause at least one processor to execute steps comprising:
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providing to a user, a selection of available attended delivery/pickup locations to which the user may have one or more parcels delivered; receiving a first request from the user to deliver the one or more parcels to a particular attended delivery/pickup location, the first request comprising an intended recipient and the particular attended delivery/pickup location comprising an attended delivery/pickup location from the selection of available attended delivery/pickup locations and being associated with a first brick-and-mortar store; at least partially in response to receiving the first request, facilitating delivery of the one or more parcels to the particular attended delivery/pickup location; receiving confirmation that the one or more parcels have been delivered to the particular attended delivery/pickup location; at least partially in response to receiving the confirmation, notifying the intended recipient that the one or more parcels have been delivered to the particular attended delivery/pickup location; receiving one or more item return criteria from a particular retailer; receiving a parts list for one or more items, the one or more items comprising a particular item; storing, in memory, the parts list; receiving, at a client device associated with the attended delivery/pickup location, a request from an item retuning individual to return a particular item to the particular retailer via the attended delivery/pickup location, wherein; at least partially in response to receiving the request, displaying the parts list for the particular item on the client device associated with the attended delivery/pickup location comprises displaying a questionnaire comprising the parts list; receiving input from an individual associated with the attended delivery/pickup location concerning whether the particular item includes each part from the parts list for the particular item comprises receiving a completed version of the questionnaire; determining, based on the item return criteria, whether the particular item may be returned to the particular retailer; causing the client device to display the notification; and at least partially in response to determining the particular item may be returned to the particular retailer via the attended delivery/pickup location, facilitating a transport of the particular item from the attended delivery/pickup location to a location associated with the particular retailer. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer-implemented method of facilitating parcel delivery to and item return via an attended delivery/pickup location, the method comprising:
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providing a selection of available attended delivery/pickup locations to which a user may have one or more parcels delivered; receiving a first request from the user to deliver the one or more parcels to a particular attended delivery/pickup location, the first request comprising an intended recipient, the particular attended delivery/pickup location comprising an attended delivery/pickup location from the selection of available attended delivery/pickup locations, and the particular attended delivery/pickup location being associated with a first brick-and-mortar store; at least partially in response to receiving the first request, facilitating delivery of the one or more parcels to the particular attended delivery/pickup location; receiving confirmation that the one or more parcels have been delivered to the particular attended delivery/pickup location; at least partially in response to receiving the confirmation, notifying the intended recipient that the one or more parcels have been delivered to the particular attended delivery/pickup location; receiving one or more item return criteria from a particular retailer; receiving at the particular attended delivery/pickup location, a request to return a particular item to the particular retailer via the particular attended delivery/pickup location; determining, based on the item return criteria, that the particular item is eligible to be returned via the particular attended delivery/pickup location to the particular retailer for at least a partial refund, wherein the at least the partial refund is issued by the particular retailer directly to an individual who requested the return of the particular item purchased from the particular retailer and wherein the determining is based in part on a return expiration date; and generating a return label comprising the return expiration date for placing on a parcel containing the particular item to be returned.
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Specification