Multiple-Merchant Community

• US 20180260849A1
• Filed: 03/07/2017
• Published: 09/13/2018
• Est. Priority Date: 03/07/2017
• Status: Abandoned Application

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Leclercq, Guy Gregoire Nicolas, Charignon, Laurent Gabriel Stephane
• Application Number:
  US15/452,695
• Publication Number:
  US 20180260849A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0272 Period of advertisement exposure
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/21 for social networking applications
• CPC Class Codes: H04W 4/33 for indoor environments, e.g. buildings

Abstract

Particular embodiments receive information about estimated service times for waiting queues. Each waiting queue may be associated with a service location within a geographic area. Real time location information updates and user status information may be received from client devices assigned to positions in the waiting queues. Each of the client devices may have requested a service and an estimated service time. Based on the estimated service times and the real time location information updates, one or more recommendations may be determined for a user of one of the client devices assigned to a position in a waiting queue for one of the service locations, wherein the recommendations encourage the user to visit one of the other service locations within the geographic area. Finally, based on the real time location information updates and the user status information, the one or more recommendations may be sent to the user'"'"'s client device.

Claims

1. A method comprising:

by a computing device, receiving information about estimated service times for a plurality of waiting queues, wherein each of the waiting queues is associated with one of a plurality of service locations within a geographic area;

by the computing device, receiving real time location information updates and user status information from each of a plurality of client devices assigned to positions in the waiting queues, wherein each of the client devices has requested a service at the service location for its respective waiting queue and an estimated service time;

by the computing device, determining, based on the estimated service times and the real time location information updates, one or more recommendations for a user of one of the client devices assigned to a position in a waiting queue for one of the service locations, wherein each of the one or more recommendations encourages the user to visit one of the other service locations within the geographic area; and

by the computing device, sending, to the user'"'"'s client device, the one or more recommendations based on the real time location information updates and the user status information.

2. The method of claim 1, wherein one of the recommendations provides the ability to register for a service at one of the other service locations within the geographic area.

3. The method of claim 2, wherein the other service location provides a similar service to the requested service, and wherein the other service location has a shorter estimated service time than the service location of the requested service.

4. The method of claim 2, wherein the other service location provides a service complementary to the requested service, and wherein the other service location has an estimated service time complementary to the estimated service time of the service location of the requested service.

5. The method of claim 1, wherein the user status information comprises information regarding a shopping list for the user, a calendar of events for the user, or an indication of whether or not the user is alone.

6. The method of claim 1, wherein one of the recommendations comprises a discount offer, a promotional offer, or an advertisement.

7. The method of claim 1, wherein the one or more recommendations are further based on information related to traffic, mass transit services, other events taking place within or nearby the geographic area, time-of-day information, or date information.

8. One or more computer-readable non-transitory storage media embodying software that is operable when executed to:

receive information about estimated service times for a plurality of waiting queues, wherein each of the waiting queues is associated with one of a plurality of service locations within a geographic area;

receive real time location information updates and user status information from each of a plurality of client devices assigned to positions in the waiting queues, wherein each of the client devices has requested a service at the service location for its respective waiting queue and an estimated service time;

determine, based on the estimated service times and the real time location information updates, one or more recommendations for a user of one of the client devices assigned to a position in a waiting queue for one of the service locations, wherein each of the one or more recommendations encourages the user to visit one of the other service locations within the geographic area; and

send, to the user'"'"'s client device, the one or more recommendations based on the real time location information updates and the user status information.

9. The media of claim 8, wherein one of the recommendations provides the ability to register for a service at one of the other service locations within the geographic area.

10. The media of claim 9, wherein the other service location provides a similar service to the requested service, and wherein the other service location has a shorter estimated service time than the service location of the requested service.

11. The media of claim 9, wherein the other service location provides a service complementary to the requested service, and wherein the other service location has an estimated service time complementary to the estimated service time of the service location of the requested service.

12. The media of claim 8, wherein the user status information comprises information regarding a shopping list for the user, a calendar of events for the user, or an indication of whether or not the user is alone.

13. The media of claim 8, wherein one of the recommendations comprises a discount offer, a promotional offer, or an advertisement.

14. The media of claim 8, wherein the one or more recommendations are further based on information related to traffic, mass transit services, other events taking place within or nearby the geographic area, time-of-day information, or date information.

15. A system comprising:

one or more processors; and

a memory coupled to the processors comprising instructions executable by the processors, the processors being operable when executing the instructions to;

receive information about estimated service times for a plurality of waiting queues, wherein each of the waiting queues is associated with one of a plurality of service locations within a geographic area;

receive real time location information updates and user status information from each of a plurality of client devices assigned to positions in the waiting queues, wherein each of the client devices has requested a service at the service location for its respective waiting queue and an estimated service time;

determine, based on the estimated service times and the real time location information updates, one or more recommendations for a user of one of the client devices assigned to a position in a waiting queue for one of the service locations, wherein each of the one or more recommendations encourages the user to visit one of the other service locations within the geographic area; and

send, to the user'"'"'s client device, the one or more recommendations based on the real time location information updates and the user status information.

16. The system of claim 15, wherein one of the recommendations provides the ability to register for a service at one of the other service locations within the geographic area.

17. The system of claim 16, wherein the other service location provides a similar service to the requested service, and wherein the other service location has a shorter estimated service time than the service location of the requested service.

18. The system of claim 16, wherein the other service location provides a service complementary to the requested service, and wherein the other service location has an estimated service time complementary to the estimated service time of the service location of the requested service.

19. The system of claim 15, wherein the user status information comprises information regarding a shopping list for the user, a calendar of events for the user, or an indication of whether or not the user is alone.

20. The system of claim 15, wherein one of the recommendations comprises a discount offer, a promotional offer, or an advertisement.