Merchant-facing Queue Interface

• US 20180260864A1
• Filed: 03/07/2017
• Published: 09/13/2018
• Est. Priority Date: 03/07/2017
• Status: Abandoned Application

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Leclercq, Guy Gregoire Nicolas, Charignon, Laurent Gabriel Stephane
• Application Number:
  US15/452,692
• Publication Number:
  US 20180260864A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0259 based on store location
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04W 4/02 Services making use of location information

Abstract

Particular embodiments receive information about a plurality of client devices assigned to positions in a waiting queue, wherein each of the client devices is associated with a requested service and an estimated service time. Particular embodiments may request permission to receive location information from each of the client device. Particular embodiments may receive real time location information updates from each of the client devices. Particular embodiments may, based on the real time location information updates, the requested service and the estimated service time, send time-and-location-relevant information to at least one of the client devices.

Claims

1. A method comprising:

by a computing device, receiving information about a plurality of client devices assigned to positions in a waiting queue, wherein each of the client devices is associated with a requested service and an estimated service time;

by the computing device, confirming permission to receive location information from each of the client devices;

by the computing device, receiving real time location information updates from each of the client devices;

by the computing device, based on the real time location information updates, the requested service and the estimated service time, sending time-and-location-relevant information to at least one of the client devices.

2. The method of claim 1, further comprising:

estimating a target service time for a first service to be provided to a user of one of the client devices in the waiting queue, the estimating being based on detailed service data for the services associated with the client devices in the waiting queue and status information received from the client devices in the waiting queue; and

alerting a service provider to get prepared for the first service by providing the detailed service data and the target service time for the first service.

3. The method of claim 1, wherein the service provider comprises an employee of a company providing a range of services to customers.

4. The method of claim 1, wherein the service provider comprises a computing device belonging to a company providing a range of services to customers.

5. The method of claim 1, wherein the service provider comprises the first computing device itself.

6. The method of claim 1, wherein the receiving registration information comprises:

receiving, from the first client device, a registration request comprising identification information for the first client device, identification information for the first service, and identification information for the customer;

sending, to the first client device, a request for supplemental data; and

receiving, from the first client device, the supplemental data.

7. The method of claim 6, wherein the supplemental data comprises detailed client device data for the first client device, the detailed client device data comprising:

identification information for device hardware model of the first client device;

device hardware version of the first client device;

identification information for operating system running on the first client device;

version information of operating system running on the first client device;

identification information for an application that communicates with the first computing device running on the first client device, communicating with the first computing device;

version information of the application;

identification information of available communication interfaces on the first client devices;

or

preferred communication mode of the first client device.

8. The method of claim 6, wherein the supplemental data comprises detailed service data for the first service, the detailed service data comprising:

barcode information of a product to be serviced;

a serial number of a product to be serviced;

a picture of a product to be serviced;

or

detailed descriptions of a service to be registered.

9. The method of claim 6, wherein the supplemental data comprises detailed customer data for the customer, the detailed customer data comprising:

membership status of the first customer;

membership identifier of the first customer;

name of the first customer;

age of the first customer;

gender of the first customer;

address of the first customer;

or

telephone number of the first customer.

10. The method of claim 1, further comprising:

sending a request to a second computing device for records associated with a customer identified by the identification information for the customer;

receiving, from the second computing device, the records associated with the first customer; and

acquiring a customer report for the customer by analyzing the records using one or more pre-determined analysis algorithms.

11. The method of claim 10, further comprising:

providing the customer report to the service provider;

receiving instructions, from the service provider, to send a notification regarding events at nearby locations to the first client device, wherein the service provider determines the events at nearby locations based on the customer report; and

sending, to the first client device, the notification regarding events at nearby locations.

12. The method of claim 11, wherein the notification comprises discount offers, promotional offers, advertisements, or an updated target service time for the first service.

13. The method of claim 10, wherein the records associated with a customer comprises one or more of following:

purchasing history associated with the customer;

service history associated with the customer;

activities of the customer in online social-networks;

or

activities of online social-network users who are friends with the customer within online social-networks.

14. The method of claim 10, wherein the customer report comprises any of following:

habits of the customer associated with the first service;

trend of the customer in purchasing, service, activities in online social-networks;

current interest of online social-network users who are friends with the customer within online social-networks;

or

current interest of the customer.

15. The method of claim 1, wherein the alerting the service provider comprises:

displaying the detailed service data and the target service time on the screen of the first computing device;

sending the detailed service data and the target service time to a third computing device, wherein the third computing device is associated with the service provider;

or

providing, to the service provider, an expected number of service arrivals over a next pre-determined time period, wherein the expected number of service arrivals may be used for dynamic allocation of a number of service personnel.

16. The method of claim 15, further comprising:

providing an alert message if the expected number of service arrivals exceeds a threshold, wherein the alert message may notify the service provider that the number of service personnel needs to be increased.

17. One or more computer-readable non-transitory storage media embodying software comprising instructions operable when executed to:

receive information about a plurality of client devices assigned to positions in a waiting queue, wherein each of the client devices is associated with a requested service and an estimated service time;

confirm permission to receive location information from each of the client devices;

receive real time location information updates from each of the client devices;

based on the real time location information updates, the requested service and the estimated service time, send time-and-location-relevant information to at least one of the client devices.

18. The media of claim 17, further comprising instructions operable when executed to:

estimating a target service time for a first service to be provided to a user of one of the client devices in the waiting queue, the estimating being based on detailed service data for the services associated with the client devices in the waiting queue and status information received from the client devices in the waiting queue; and

alerting a service provider to get prepared for the first service by providing the detailed service data and the target service time for the first service.

19. The media of claim 17, wherein the service provider comprises an employee of a company providing a range of services to customers.

20. A system comprising one or more processors and a memory coupled to the processors comprising instructions executable by the processors, the processors being operable when executing the instructions to:

receive information about a plurality of client devices assigned to positions in a waiting queue, wherein each of the client devices is associated with a requested service and an estimated service time;

confirm permission to receive location information from each of the client devices;

receive real time location information updates from each of the client devices;

based on the real time location information updates, the requested service and the estimated service time, send time-and-location-relevant information to at least one of the client devices.