PERSONNEL STATUS TRACKING SYSTEM IN CRISIS MANAGEMENT SITUATIONS

• US 20180270606A1
• Filed: 05/16/2018
• Published: 09/20/2018
• Est. Priority Date: 03/15/2013
• Status: Active Grant

• Current Assignee: AtHoc Incorporated (Blackberry Limited)
• Original Assignee: AtHoc Incorporated (Blackberry Limited)
• Inventors: Miasnik, Guy, Siegel, Aviv, Gupta, Rakesh
• Granted Patent: US 10,917,775 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06F 16/35 Clustering; Classification
• CPC Class Codes: G06F 16/95 Retrieval from the web
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 50/20 for computer-aided diagnosis, e.g. based on medical expert systems
• CPC Class Codes: H04L 63/0227 Filtering policies mail message filtering H04L51/212
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04W 12/61 Time-dependent
• CPC Class Codes: H04W 12/63 Location-dependent; Proximity-dependent
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/60 Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Systems and methods are disclosed for providing personnel communications management within an enterprise or group of related enterprises during crisis situations. In particular, the systems and methods provide event management, shared situational awareness, personnel tracking, and unified crisis notification management to multiple users.

Claims

1-29. -29. (canceled)

30. A personnel tracking system for tracking the status of a plurality of tracked users, the system comprising:

a memory configured to store electronic information for a plurality of user devices, wherein the plurality of user devices is associated with the plurality of tracked users;

a receiver, operably connected to the memory, configured to receive electronic messages that include status updates from the plurality of user devices, each user device associated with a corresponding tracked user, and each electronic message including a status for the corresponding tracked user;

one or more processors, operably connected to the memory and the receiver, configured to;

determine a first subset of the plurality of user devices from which recent status updates have not been received;

determine, for each user device in the first subset, a pattern for personal status as a function of at least one of time or location using previous status information associated with the corresponding tracked user stored in memory;

determine, for each user device in the first subset, an inferred status for the corresponding tracked user based on the determined pattern for the corresponding tracked user; and

update the electronic information in the memory for the plurality of user devices, wherein the electronic information is updated with a respective received or inferred status for each of the plurality of tracked users; and

a transmitter, operably connected to the one or more processors, configured to transmit requests for status updates to the plurality of user devices.

31. The personnel tracking system of claim 30, further comprising a display for viewing status of tracked users.

32. The personnel tracking system of claim 30, wherein the one or more processors are further configured to transmit, using the transmitter, requests for status updates to each user device of the first subset based on the respective user device'"'"'s inferred status.

33. The personnel tracking system of claim 30, wherein the receiver is configured to receive status updates independently of requests for status.

34. The personnel tracking system of claim 30, wherein the receiver is configured to receive electronic messages that include status updates from a second subset of the plurality of user devices, wherein each of the electronic messages received from the second subset is associated with a respective tracked user different from the tracked user associated with the user device from which it was sent.

35. The personnel tracking system of claim 30, the receiver further configured to receive status updates from third-party devices or systems different from user devices.

36. A computer-implemented method for tracking user devices, the method comprising:

receiving electronic messages that include status updates from a plurality of user devices, each user device associated with a corresponding tracked user among a plurality of tracked users, and each electronic message including a status for the corresponding tracked user;

determining a first subset of the plurality of user devices from which recent status updates have not been received;

determining, for each user device in the first subset, a pattern for personal status as a function of at least one of time or location using previous status information associated with the corresponding tracked user stored in memory;

determining, for each user device in the first subset, an inferred status for the corresponding tracked user based on the determined pattern for the corresponding tracked user; and

updating electronic information in the memory for the plurality of user devices, wherein the electronic information is updated with a respective received or inferred status for each of the plurality of tracked users.

37. The method of claim 36, further comprising presenting statuses for tracked users on a display.

38. The method of claim 36, further comprising transmitting requests for status updates to each user device of the first subset based on the respective user device'"'"'s inferred status.

39. The method of claim 36, wherein status updates are received independently of requests for status.

40. The method of claim 36, further comprising receiving status updates for a second subset of the plurality of user devices.

41. The method of claim 36, further comprising receiving a status update from a third-party device or system different from user devices.

42. The method of claim 36, further comprising receiving a status update from a user device that is sent by a user other than the corresponding tracked user of the user device.

43. A non-transitory computer readable medium storing instructions which, when executed, configure one or more processors to perform operations comprising:

receiving electronic messages that include status updates from a plurality of user devices, each user device associated with a corresponding tracked user among a plurality of tracked users, and each electronic message including a status for the corresponding tracked user;

determining a first subset of the plurality of user devices from which recent status updates have not been received;

determining, for each user device in the first subset, a pattern for personal status as a function of at least one of time or location using previous status information associated with the corresponding tracked user stored in memory;

determining, for each user device in the first subset, an inferred status for the corresponding tracked user based on the determined pattern for the corresponding tracked user; and

updating electronic information in the memory for the plurality of user devices, wherein the electronic information is updated with a respective received or inferred status for each of the plurality of tracked users.

44. The computer readable medium of claim 43, the instructions further configuring the one or more processors to present statuses for tracked users on a display.

45. The computer readable medium of claim 43, the instructions further configuring the one or more processors to transmit requests for status updates to each user device of the first subset based on the respective user device'"'"'s inferred status.

46. The computer readable medium of claim 43, wherein the instructions configure the one or more processors to receive updates independently of requests for status.

47. The computer readable medium of claim 43, wherein the instructions configure the one or more processors to receive status updates for a second subset of the plurality of user devices.

48. The computer readable medium of claim 43, wherein the instructions configure the one or more processors to receive a status update from a third-party device or system different from user devices.

49. The computer readable medium of claim 43, wherein the instructions configure the one or more processors to receive a status update from a user device that is sent by a user other than the corresponding tracked user of the user device.