MODULAR EMERGENCY COMMUNICATION FLOW MANAGEMENT SYSTEM

• US 20180310159A1
• Filed: 04/23/2018
• Published: 10/25/2018
• Est. Priority Date: 04/24/2017
• Status: Active Grant

• Current Assignee: Rapidsos, Inc.
• Original Assignee: Rapidsos, Inc.
• Inventors: KATZ, Henry, FERENTZ, Zvika, STERNBERG, Jeffrey, HORELIK, Nicholas Edward, MARTIN, Michael John
• Granted Patent: US 10,375,558 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/4217 Managing service interactions
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/0021 Details of Application Programming Interfaces
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

Claims

1. An emergency flow management system comprising:

a) an emergency flow editor comprising;

i) providing a plurality of emergency flow building blocks available for selection, each of the plurality of emergency flow building blocks comprising instructions to perform an emergency response function; and

ii) providing an interactive environment within which emergency flow building blocks are visually assembled into a customized emergency flow script that is associated with at least one of an emergency flow identifier and an organizational identifier; and

b) an emergency response server configured to perform steps comprising;

i) receiving an emergency alert from an electronic device, the emergency alert comprising at least one of the emergency flow identifier and the organizational identifier;

ii) identifying the emergency flow script associated with at least one of the emergency flow identifier and the organizational identifier; and

iii) executing the emergency flow script to establish and manage a communication session associated with the emergency alert.

2. The system of claim 1, wherein the emergency flow script comprises an emergency flow building block configured with instructions prompting the emergency response server to call an emergency dispatch center (EDC), add the EDC to the communication session, and generate an output based on a response by the EDC.

3. The system of claim 1, wherein the emergency flow script comprises at least one emergency flow building block having instructions prompting the emergency response server to perform steps comprising:

a) transmitting an interactive message to an account associated with the user;

b) receiving confirmation of receipt of the interactive message; and

c) establishing a communication link between an emergency responder and the account associated with the user in response to receiving the confirmation of receipt.

4. The system of claim 3, wherein the account comprises a phone number, email address, messaging ID, device ID, or social media profile of the user or an emergency contact of the user.

5. The system of claim 1, wherein the emergency flow script comprises at least one emergency flow building block having instructions prompting the emergency response server to establish the communication session as an audio call with at least three participants selected from the group consisting of a user of the electronic device, an emergency contact, an emergency service provider personnel, a customer service representative, an organizational representative, and a first responder.

6. The system of claim 1, wherein the emergency flow script comprises at least one emergency flow building block having instructions prompting the emergency response server to perform steps comprising:

a) accessing a prioritized list of accounts associated with the user;

b) attempting to connect with an account on the prioritized list in order of priority; and

c) attempting to connect to a next account on the prioritized list in order of priority when a connection with a preceding associated device is unsuccessful.

7. The system of claim 1, wherein adjacent emergency flow building blocks in the emergency flow script are connected such that an output of a preceding building block forms an input for a succeeding building block.

8. The system of claim 1, wherein the emergency flow script comprises a building block configured with instructions for calling at least one emergency contact of a user of the electronic device in response to an input that is call timeout or call not answered.

9. The system of claim 1, wherein the emergency alert is triggered by detection of at least one trigger sound or voice command.

10. The system of claim 1, wherein the electronic device is a computer, a tablet, a mobile phone, a panic button, a smartphone, a laptop, a vehicle emergency system, a server, a wearable device, a sensor, an IoT device, a smart device, or a home security device

11. A computer-implemented method for managing emergency flows, the method comprising:

a) providing, by an emergency flow management system (EFMS), a plurality of emergency flow building blocks available for selection, each of the plurality of emergency flow building blocks comprising instructions to perform an emergency response function;

b) providing, by the EFMS, an interactive environment within which emergency flow building blocks are visually assembled into a customized emergency flow script that is associated with at least one of an emergency flow identifier and an organizational identifier;

c) receiving, by the EFMS, an emergency alert from an electronic device, the emergency alert comprising at least one of the emergency flow identifier and the organizational identifier;

d) identifying, by the EFMS, the emergency flow script associated with at least one of the emergency flow identifier and the organizational identifier; and

e) executing, by the EFMS, the emergency flow script to establish and manage a communication session associated with the emergency alert.

12. The method of claim 11, wherein the emergency flow script comprises an emergency flow building block configured with instructions to call an emergency dispatch center (EDC), add the EDC to the communication session, and generate an output based on a response by the EDC.

13. The method of claim 11, wherein the emergency flow script comprises at least one emergency flow building block having instructions to perform steps comprising:

a) transmitting an interactive message to an account associated with the user;

b) receiving confirmation of receipt of the interactive message; and

c) establishing a communication link between an emergency responder and the account associated with the user in response to receiving the confirmation of receipt.

14. The method of claim 13, wherein the account comprises a phone number, email address, messaging ID, device ID, or social media profile of the user or an emergency contact of the user.

15. The method of claim 11, wherein the emergency flow script comprises at least one emergency flow building block having instructions prompting the emergency response server to establish the communication session as an audio call with at least three participants selected from the group consisting of a user of the electronic device, an emergency contact, an emergency service provider personnel, a customer service representative, an organizational representative, and a first responder.

16. The method of claim 11, wherein the emergency flow script comprises at least one emergency flow building block having instructions to perform steps comprising:

a) accessing a prioritized list of accounts associated with the user;

b) attempting to connect with an account on the prioritized list in order of priority; and

c) attempting to connect to a next account on the prioritized list in order of priority when a connection with a preceding associated device is unsuccessful.

17. The method of claim 11, wherein adjacent emergency flow building blocks in the emergency flow script are connected such that an output of a preceding building block forms an input for a succeeding building block.

18. The method of claim 11, wherein the emergency flow script comprises a building block configured with instructions for calling at least one emergency contact of a user of the electronic device in response to an input that is call timeout or call not answered.

19. The method of claim 11, wherein the emergency alert is triggered by detection of at least one trigger sound or voice command.

20. The method of claim 11, wherein the electronic device is a computer, a tablet, a mobile phone, a panic button, a smartphone, a laptop, a vehicle emergency system, a server, a wearable device, a sensor, an IoT device, a smart device, or a home security device.

21. Non-transitory computer readable storage media encoded with at least one computer program including instructions executable by at least one processor to perform steps comprising:

a) providing a plurality of emergency flow building blocks available for selection, each of the plurality of emergency flow building blocks comprising instructions to perform an emergency response function;

b) providing an interactive environment within which emergency flow building blocks are visually assembled into a customized emergency flow script that is associated with at least one of an emergency flow identifier and an organizational identifier;

c) receiving an emergency alert from an electronic device, the emergency alert comprising at least one of the emergency flow identifier and the organizational identifier;

d) identifying the emergency flow script associated with at least one of the emergency flow identifier and the organizational identifier; and

e) executing the emergency flow script to establish and manage a communication session associated with the emergency alert.

22. The media of claim 21, wherein the emergency flow script comprises an emergency flow building block configured with instructions to call an emergency dispatch center (EDC), add the EDC to the communication session, and generate an output based on a response by the EDC.

23. The media of claim 21, wherein the emergency flow script comprises at least one emergency flow building block having instructions to perform steps comprising:

a) transmitting an interactive message to an account associated with the user;

b) receiving confirmation of receipt of the interactive message; and

c) establishing a communication link between an emergency responder and the account associated with the user in response to receiving the confirmation of receipt.

24. The media of claim 23, wherein the account comprises a phone number, email address, messaging ID, device ID, or social media profile of the user or an emergency contact of the user.

25. The media of claim 21, emergency flow script comprises at least one emergency flow building block having instructions prompting the emergency response server to establish the communication session as an audio call with at least three participants selected from the group consisting of a user of the electronic device, an emergency contact, an emergency service provider personnel, a customer service representative, an organizational representative, and a first responder.

26. The media of claim 21, wherein the emergency flow script comprises at least one emergency flow building block having instructions to perform steps comprising:

a) accessing a prioritized list of accounts associated with the user;

b) attempting to connect with an account on the prioritized list in order of priority; and

c) attempting to connect to a next account on the prioritized list in order of priority when a connection with a preceding associated device is unsuccessful.

27. The media of claim 21, wherein adjacent emergency flow building blocks in the emergency flow script are connected such that an output of a preceding building block forms an input for a succeeding building block.

28. The media of claim 21, wherein the emergency flow script comprises a building block configured with instructions for calling at least one emergency contact of a user of the electronic device in response to an input that is call timeout or call not answered.

29. The media of claim 21, wherein the emergency alert is triggered by detection of at least one trigger sound or voice command.

30. The media of claim 21, wherein the electronic device is a computer, a tablet, a mobile phone, a panic button, a smartphone, a laptop, a vehicle emergency system, a server, a wearable device, a sensor, an IoT device, a smart device, or a home security device.