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Transactional Conversation-Based Computing System

  • US 20180341395A1
  • Filed: 09/27/2017
  • Published: 11/29/2018
  • Est. Priority Date: 05/23/2017
  • Status: Active Grant
First Claim
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1. A computing system for at least partially-automating transactional conversations between the computing system and at least one front-end computing device, the computing system comprising:

  • a conversation design module configured to provide a graphical user interface through which a plurality of conversation models are designed, wherein each conversation model comprises;

    a topic;

    one or more goals; and

    a conversation flow that defines a dialog to direct conversations toward the one or more goals;

    wherein each conversation model of the plurality of conversation models references topic-specific content stored on a back-end computing module; and

    a conversation execution module, comprising;

    a conversation manager configured to;

    select a particular conversation model of the plurality of conversation models based on one or more inputs received from a front-end computing device; and

    carry out, in an at least partially-automated fashion, the conversation flow for the particular conversation model according to the dialog and the topic-specific content corresponding to the particular conversation model.

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