INTEGRATION PLATFORM FOR MULTI-NETWORK INTEGRATION OF SERVICE PLATFORMS

• US 20180359132A1
• Filed: 06/07/2017
• Published: 12/13/2018
• Est. Priority Date: 06/07/2017
• Status: Active Grant

• Current Assignee: Accenture Global Solutions Limited (Accenture PLC)
• Original Assignee: Accenture Global Solutions Limited (Accenture PLC)
• Inventors: Salameh, Tariq Mohammad, Intermite, Marco, Maga, Matteo Luca, Rossi, Federica
• Granted Patent: US 10,616,036 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 16/95 Retrieval from the web
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06N 3/006 based on simulated virtual individual or collective life forms, e.g. social simulations or particle swarm optimisation [PSO]
• CPC Class Codes: G06N 3/04 Architecture, e.g. interconnection topology
• CPC Class Codes: G06N 3/044 Recurrent networks, e.g. Hopfield networks
• CPC Class Codes: G06N 3/045 Combinations of networks
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 41/0273 using web services for network management, e.g. simple object access protocol [SOAP]
• CPC Class Codes: H04L 67/00 Network arrangements or protocols for supporting network services or applications user-to-user messaging H04L51/00; network arrangements, protocols or services for supporting real-time applications in data packet communications networks H04L65/00

Abstract

Implementations are directed to integrating a computer-executed service platform with multiple channels, and include actions of providing a transition layer as an application executed on a client-side device, which receives input from a channel of the multiple channels, and providing a unified input that is in a unified format for processing by the service platform, receiving, by the service platform, the unified input, identifying, by the service platform, a set of actions based on the unified input, the set of actions including to be executed by one or more back-end services, providing a service layer including a plurality of bots, each bot interacting with a back-end service based on an action to receive at least one result from the respective back-end service, receiving result data including data describing the at least one result, and transmitting an output based on the result data through the transition layer of the client-side device.

Claims

1. A computer-implemented method for integrating a computer-executed service platform with multiple channels, the method comprising:

providing a transition layer comprising a computer-executable application that is executed on a client-side device, the client-side device receiving input from a channel of the multiple channels, and providing a unified input, the unified input being in a unified format for processing by the service platform;

receiving, by the service platform, the unified input;

identifying, by the service platform, a set of actions based on the unified input, the set of actions comprising one or more actions to be executed by one or more computer-implemented, back-end services;

providing a service layer comprising a plurality of computer-executable bots, each bot interacting with a respective back-end service based on an action of the one or more actions to receive at least one result from the respective back-end service;

receiving, by the one or more processors, result data comprising data describing the at least one result; and

transmitting, by the one or more processors, an output based on the result data through the transition layer of the client-side device.

2. The method of claim 1, wherein the client-device of the transition layer receives the input from a device of a user the device having one of a wired and a wireless connection with the client-side device.

3. The method of claim 1, wherein the input is provided as verbal input of a user, and the transition layer processes the verbal input to provide the unified input, the unified input comprising text.

4. The method of claim 3, wherein processing the verbal input partially comprises transmitting the verbal input to a speech-to-text service, and receiving text data from the speech-to-text service.

5. The method of claim 1, wherein each bot interacts with a respective presentation layer of a back-end service to provide input to one or more user interface elements of the respective presentation layer.

6. The method of claim 5, wherein each bot initiates an action of the one or more actions to be performed by the respective back-end service based on at least one user interface interaction with the respective presentation layer.

7. The method of claim 1, wherein the output is provided through the transition layer in a format of the channel.

8. The method of claim 1, wherein the channel comprises one or a voice channel, a messaging channel, an email channel, and a text message channel.

9. The method of claim 1, wherein a noise filter is applied to the input received from the channel.

10. One or more non-transitory computer-readable storage media coupled to one or more processors and having instructions stored thereon which, when executed by the one or more processors, cause the one or more processors to perform operations for integrating a computer-executed service platform with multiple channels, the operations comprising:

providing a transition layer comprising a computer-executable application that is executed on a client-side device, the client-side device receiving input from a channel of the multiple channels, and providing a unified input, the unified input being in a unified format for processing by the service platform;

receiving, by the service platform, the unified input;

identifying, by the service platform, a set of actions based on the unified input, the set of actions comprising one or more actions to be executed by one or more computer-implemented, back-end services;

providing a service layer comprising a plurality of computer-executable bots, each bot interacting with a respective back-end service based on an action of the one or more actions to receive at least one result from the respective back-end service;

receiving result data comprising data describing the at least one result; and

transmitting an output based on the result data through the transition layer of the client-side device.

11. The computer-readable storage media of claim 10, wherein the client-device of the transition layer receives the input from a device of a user the device having one of a wired and a wireless connection with the client-side device.

12. The computer-readable storage media of claim 10, wherein the input is provided as verbal input of a user, and the transition layer processes the verbal input to provide the unified input, the unified input comprising text.

13. The computer-readable storage media of claim 12, wherein processing the verbal input partially comprises transmitting the verbal input to a speech-to-text service, and receiving text data from the speech-to-text service.

14. The computer-readable storage media of claim 10, wherein each bot interacts with a respective presentation layer of a back-end service to provide input to one or more user interface elements of the respective presentation layer.

15. The computer-readable storage media of claim 14, wherein each bot initiates an action of the one or more actions to be performed by the respective back-end service based on at least one user interface interaction with the respective presentation layer.

16. The computer-readable storage media of claim 10, wherein the output is provided through the transition layer in a format of the channel.

17. The computer-readable storage media of claim 10, wherein the channel comprises one or a voice channel, a messaging channel, an email channel, and a text message channel.

18. The computer-readable storage media of claim 10, wherein a noise filter is applied to the input received from the channel.

19. A system, comprising:

one or more processors; and

a computer-readable storage device coupled to the one or more processors and having instructions stored thereon which, when executed by the one or more processors, cause the one or more processors to perform operations for integrating a computer-executed service platform with multiple channels, the operations comprising;

providing a transition layer comprising a computer-executable application that is executed on a client-side device, the client-side device receiving input from a channel of the multiple channels, and providing a unified input, the unified input being in a unified format for processing by the service platform;

receiving, by the service platform, the unified input;

identifying, by the service platform, a set of actions based on the unified input, the set of actions comprising one or more actions to be executed by one or more computer-implemented, back-end services;

providing a service layer comprising a plurality of computer-executable bots, each bot interacting with a respective back-end service based on an action of the one or more actions to receive at least one result from the respective back-end service;

receiving result data comprising data describing the at least one result; and

transmitting an output based on the result data through the transition layer of the client-side device.

20. The system of claim 19, wherein the client-device of the transition layer receives the input from a device of a user the device having one of a wired and a wireless connection with the client-side device.

21. The system of claim 19, wherein the input is provided as verbal input of a user, and the transition layer processes the verbal input to provide the unified input, the unified input comprising text.

22. The system of claim 21, wherein processing the verbal input partially comprises transmitting the verbal input to a speech-to-text service, and receiving text data from the speech-to-text service.

23. The system of claim 19, wherein each bot interacts with a respective presentation layer of a back-end service to provide input to one or more user interface elements of the respective presentation layer.

24. The system of claim 23, wherein each bot initiates an action of the one or more actions to be performed by the respective back-end service based on at least one user interface interaction with the respective presentation layer.

25. The system of claim 19, wherein the output is provided through the transition layer in a format of the channel.

26. The system of claim 19, wherein the channel comprises one or a voice channel, a messaging channel, an email channel, and a text message channel.

27. The system of claim 19, wherein a noise filter is applied to the input received from the channel.