SYSTEM AND METHOD OF USER BEHAVIOR BASED SERVICE DISPATCH

• US 20180374181A1
• Filed: 07/26/2018
• Published: 12/27/2018
• Est. Priority Date: 06/23/2017
• Status: Active Grant

• Current Assignee: Beijing Didi Infinity Technology And Development Co.Ltd.
• Original Assignee: Beijing Didi Infinity Technology And Development Co.Ltd.
• Inventors: ZHANG, Lingyu
• Granted Patent: US 10,878,525 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04W 4/42 for mass transport vehicles, e.g. buses, trains or aircraft

Abstract

Various embodiments of the present disclosure relate to user behavior based service dispatch. According to embodiments, initial impact factors of a service supplier for a plurality of requests are determined. If one or more requests are associated with user feedbacks concerning an adjusted property of the service, then the related initial impact factors of the service supplier can be adjusted based on the associated user feedbacks. Based on the adjusted impact factors, one or more requests are selected from the plurality of requests to be delivered to the service supplier.

Claims

1. A method being implemented on a computing device, having communication ports that communicate with a plurality of first mobile devices associated with a plurality of service requesters and a second mobile device associated with a service supplier and processing circuits coupled to the communication ports, the method comprising:

receiving, via the communication ports, first electronic signals encoding a plurality of requests for a service from the plurality of first mobile devices associated with the plurality of service requesters;

determining initial impact factors of the service supplier for the plurality of requests;

receiving, via the communication ports, second electronic signals encoding a plurality of user feedbacks on an adjusted property of the service from the plurality of first mobile devices associated with the plurality of service requesters, wherein each of the plurality of user feedbacks is associated with one of the plurality of requests;

adjusting the initial impact factors of the service supplier for the plurality of requests based on the plurality of user feedbacks; and

selecting, from the plurality of requests and based on the adjusted impact factors, at least one request to be transmitted to the service supplier.

15. The method of claim 1, wherein the impact factor is represented at least in part by a first parameter representing an estimated possibility for the service supplier to accept the request and a second parameter representing an estimated possibility for other service suppliers to accept the request.

16. The method of claim 15, wherein the adjusting the initial impact factors comprising:

in response to determining that one of the plurality of requests being associated with a positive feedback on the adjusted property, increasing the initial impact factor of the service supplier for the request.

17. The method of claim 15, wherein the adjusting the initial impact factors comprising:

in response to determining that one of the plurality of requests being associated with a negative feedback on the adjusted property, decreasing the initial impact factor of the service supplier for the request.

18. The method of claim 16, wherein increasing the initial impact factor of the service supplier for the request comprising increasing the first parameter or decreasing the second parameter.

19. The method of claim 17, wherein increasing the initial impact factor of the service supplier for the request comprising decreasing the first parameter or increasing the second parameter or both.

20. The method of claim 1, wherein the service is a transportation service and the property is a price of the transportation service.

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21. A system for user behavior based service dispatch, comprising:

communication ports to;

communicate with a plurality of first mobile devices associated with a plurality of service requesters; and

communicate with a second mobile device associated with a service supplier,

wherein the plurality of first mobile devices and the second mobile device communicate with an online on-demand service platform;

processing circuits coupled to the communication ports, wherein during operation, the processing circuits are directed to;

receive, via the communication ports, first electronic signals encoding a plurality of requests for a service from the plurality of first mobile devices associated with the plurality of service requesters;

determine initial impact factors of the service supplier for the plurality of requests;

receive, via the communication ports, second electronic signals encoding a plurality of user feedbacks on an adjusted property of the service from the plurality of first mobile devices associated with the plurality of service requesters, wherein each of the plurality of user feedbacks is associated with one of the plurality of requests;

adjust the initial impact factors of the service supplier for the plurality of requests based on the plurality of user feedbacks; and

select, from the plurality of requests and based on the adjusted impact factors, at least one request to be transmitted to the service supplier.

22. The system of claim 21, wherein the impact factor is represented at least in part by a first parameter representing an estimated possibility for the service supplier to accept the request and a second parameter representing an estimated possibility for other service suppliers to accept the request.

23. The system of claim 22, wherein to adjust the initial impact factors, the processing circuits are directed to:

in response to determining that one of the plurality of requests being associated with a positive feedback on the adjusted property, increase the initial impact factor of the service supplier for the request.

24. The system of claim 22, wherein to adjust the initial impact factors, the processing circuits are directed to:

in response to determining that one of the plurality of requests being associated with a negative feedback on the adjusted property, decrease the initial impact factor of the service supplier for the request.

25. The system of claim 23, wherein to increase the initial impact factor of the service supplier for the request, the processing circuits are further directed to perform at least one of operations including increasing the first parameter or decreasing the second parameter.

26. The system of claim 24, wherein to increase the initial impact factor of the service supplier for the request, the processing circuits are further directed to perform at least one of operations decreasing the first parameter or increasing the second parameter.

27. The system of claim 21, wherein the service is a transportation service and the property is a price of the transportation service.

28. A non-transitory computer readable medium, comprising at least one set of instructions, wherein when executed by at least one processor of an electronic terminal, the at least one set of instructions directs the at least one processor to perform acts of:

receiving first electronic signals encoding a plurality of requests for a service from a plurality of first mobile devices associated with a plurality of service requesters;

determining initial impact factors of a service supplier for the plurality of requests;

receiving second electronic signals encoding a plurality of user feedbacks on an adjusted property of the service from the plurality of first mobile devices associated with the plurality of service requesters;

adjusting the initial impact factors of the service supplier for the plurality of requests based on the plurality of user feedbacks; and

selecting, from the plurality of requests and based on the adjusted impact factors, at least one request to be transmitted to the service supplier.

29. The non-transitory computer readable medium of claim 28, wherein the impact factor is represented at least in part by a first parameter representing an estimated possibility for the service supplier to accept the request and a second parameter representing an estimated possibility for other service suppliers to accept the request.

30. The non-transitory computer readable medium of claim 29, wherein the adjusting the initial impact factors comprising:

in response to determining that one of the plurality of requests being associated with a positive feedback on the adjusted property, increasing the initial impact factor of the service supplier for the request.

31. The non-transitory computer readable medium of claim 29, wherein the adjusting the initial impact factors comprising:

in response to determining that one of the plurality of requests being associated with a negative feedback on the adjusted property, decreasing the initial impact factor of the service supplier for the request.

32. The non-transitory computer readable medium of claim 30, wherein increasing the initial impact factor of the service supplier for the request comprising increasing the first parameter or decreasing the second parameter.

33. The non-transitory computer readable medium of claim 31,

wherein increasing the initial impact factor of the service supplier for the request comprising decreasing the first parameter or increasing the second parameter.