Routing Incoming Calls Made To One Or More Unreachable Numbers Into A Data Client

• US 20190014215A1
• Filed: 09/14/2018
• Published: 01/10/2019
• Est. Priority Date: 02/11/2016
• Status: Active Grant

• Current Assignee: Aawaaz Inc.
• Original Assignee: Kirusa Inc.
• Inventors: Mumick, Inderpal Singh, Anand, Surinder Singh
• Granted Patent: US 10,498,902 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 61/2514 between local and global IP addresses
• CPC Class Codes: H04L 61/2575 using address mapping retrieval, e.g. simple traversal of user datagram protocol through session traversal utilities for NAT [STUN]
• CPC Class Codes: H04L 61/2589 over a relay server, e.g. traversal using relay for network address translation [TURN]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
• CPC Class Codes: H04M 3/543 Call deflection
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 4/025 using location based information parameters

Abstract

A method and a call routing system (CRS) are provided for routing an incoming call made to one of multiple numbers of a user to a call receiving client application (CRCA) deployed on one or more user devices when the called number is not reachable. The CRS, in communication with the CRCA deployed on one or more user devices, sets up a user account using one or more of the user'"'"'s multiple numbers. The CRS detects availability of the CRCA on one or more user devices over a data network to accept an incoming call. The CRS receives the incoming call made to one of the numbers, when the called number is not reachable. The CRS routes the incoming call to the CRCA on one or more user devices over the data network on detecting the availability of the CRCA on one or more user devices over the data network.

Claims

1. A method for routing an incoming call to a client application deployed on one or more user devices, said method employing a call routing system comprising one or more processors configured to execute computer program instructions for performing said method, said method comprising:

setting up a user account for a user using one or more numbers of said user by said call routing system in communication with said client application deployed on said one or more user devices, wherein said setting up of said user account comprises validating said one or more numbers of said user by said call routing system through one or more authentication mechanisms, wherein said authentication mechanisms comprise;

(a) transmitting a validation code to the number being validated by said call routing system via one of a text message and an outbound dialing call, receiving one of a code captured by said client application associated with the number being validated or a code input by the user into the client application associated with the number being validated, and matching said received input code with said transmitted validation code;

(b) receiving a message sent from said client application associated with the number being validated to a predetermined number and matching the number from which said message was received with the number being validated; and

(c) receiving a missed call placed by said client application associated with the number being validated to a predefined number and matching the number from which said missed call was received with the number being validated;

detecting availability of said client application on said one or more user devices over a data network by said call routing system to accept said incoming call;

receiving said incoming call made to said one of said numbers by said call routing system; and

routing said received incoming call to said client application on said one or more user devices over said data network by said call routing system on detecting said availability of said client application on said one or more user devices over said data network.

2. The method of claim 1, wherein said incoming call is forwarded to said call routing system by a carrier via a routing number.

3. The method of claim 1, wherein said one or more numbers of said user are associated with one of a single carrier in a single geographical location, different carriers in said single geographical location, said single carrier in a plurality of different geographical locations, and said different carriers in said different geographical locations.

4. The method of claim 1, further comprising linking said one or more numbers of said user to said user account, and delinking said one or more numbers of said user from said user account, by said call routing system, based on user requirement.

5. The method of claim 1, wherein said detection of said availability of said client application on said one or more user devices over said data network to accept said incoming call comprises one or more of:

detecting a connection of said client application on said one or more user devices to said data network by said call routing system;

detecting registration of said client application on said one or more user devices by said call routing system; and

detecting deregistration of said client application on said one or more user devices by said call routing system.

6. The method of claim 1, further comprising routing said received incoming call to an alerting server of said call routing system based on one of said incoming call not accepted for a preconfigured period of time by any of said user devices, or on detecting unavailability of said client application on any of said user devices, wherein said alerting server includes one or both of a voicemail functionality and a missed call functionality.

7. The method of claim 1, wherein said call routing system routes said received incoming call to said client application on said one or more user devices over said data network via a media platform deployed in a distributed cloud computing environment, when said incoming call is made to any of said numbers associated with a carrier that does not permit direct data communication between servers in a secure data network of said carrier and said user devices.

8. The method of claim 1, further comprising selecting an optimum codec with transcoding when needed for communicating with said client application on said one or more user devices by said call routing system based on available bandwidth between said call routing system and said client application, wherein said transcoding converts a codec used for communication between a network component and said call routing system to said optimum codec.

9. The method of claim 1, further comprising setting passwords for logging into said client application deployed on said one or more user devices associated with said one or more numbers of said user by said call routing system.

10. A system for routing an incoming call to a client application deployed on one or more user devices, said system comprising:

a non-transitory computer readable storage medium for storing computer program instructions defined by modules of a call routing system; and

one or more processors communicatively coupled to said non-transitory computer readable storage medium for executing said computer program instructions defined by said modules of said call routing system, said modules of said call routing system comprising;

a user sign up processing module for setting up a user account for a user using one or more numbers of said user in communication with said client application deployed on said one or more user devices, wherein said setting up of said user account comprises validating said one or more numbers of said user through one or more authentication mechanisms, wherein said authentication mechanisms comprise;

(a) transmitting a validation code to the number being validated via one of a text message and an outbound dialing call, receiving one of a code captured by said client application associated with the number being validated or a code input by the user into the client application associated with the number being validated, and matching said received input code with said transmitted validation code;

(b) receiving a message sent from said client application associated with the number being validated to a predetermined number and matching the number from which said message was received with the number being validated; and

(c) receiving a missed call placed by said client application associated with the number being validated to a predefined number and matching the number from which said missed call was received with the number being validated;

a client application availability detection module for detecting availability of said client application on said one or more user devices over a data network to accept said incoming call;

an incoming call registration module for receiving said incoming call made to said one of said numbers; and

a call routing module for routing said received incoming call to said client application on said one or more user devices over said data network on detecting said availability of said client application on said one or more user devices over said data network.

11. The system of claim 10, wherein said incoming call is forwarded to said call routing system by a carrier via a routing number, wherein said one or more user devices deploying said client application run one of a single operating system and different operating systems, and wherein said one or more user devices are manufactured by one of a single vendor and different vendors, and wherein said one or more numbers of said user are associated with one of a single carrier in a single geographical location, different carriers in said single geographical location, said single carrier in a plurality of different geographical locations, and said different carriers in said different geographical locations.

12. The system of claim 10, wherein said modules of said call routing system further comprise:

an additional number linking module for linking said one or more numbers of said user to said user account; and

a secondary number delinking module for delinking said one or more numbers of said user from said user account.

13. The system of claim 10, wherein said client application availability detection module comprises:

a data network connection detection module for detecting a connection of said client application on said one or more user devices to said data network; and

a client registration detection module for detecting registration and deregistration of said client application on said one or more user devices.

14. The system of claim 10, wherein said call routing module routes said received incoming call to an alerting server of said call routing system based on one of said incoming call not accepted for a preconfigured period of time by any of said user devices, or on detecting unavailability of said client application on any of said user devices, wherein said alerting server includes one or both of a voicemail functionality and a missed call functionality.

15. The system of claim 10, wherein said user sign up processing module sets passwords for logging into said client application deployed on said one or more user devices associated with said one or more numbers of said user.

16. A non-transitory computer readable storage medium having embodied thereon, computer program codes comprising instructions executable by one or more processors for routing an incoming call to a call receiving client application deployed on one or more user devices, said computer program codes comprising:

a first computer program code for setting up a user account for said user using one or more numbers of said user in communication with said call receiving client application deployed on said one or more user devices, wherein said setting up said user account comprises validating said one or more numbers of said user through one or more authentication mechanisms, wherein said authentication mechanisms comprise;

(a) transmitting a validation code to the number being validated by said call routing system via one of a text message and an outbound dialing call, receiving one of a code captured by said client application associated with the number being validated or a code input by the user into the client application associated with the number being validated, and matching said received input code with said transmitted validation code;

(b) receiving a message sent from said client application associated with the number being validated to a predetermined number and matching the number from which said message was received with the number being validated; and

(c) receiving a missed call placed by said client application associated with the number being validated to a predefined number and matching the number from which said missed call was received with the number being validated;

a second computer program code for detecting availability of said call receiving client application on said one or more user devices over a data network to accept said incoming call;

a third computer program code for receiving said incoming call made to said one of said numbers; and

a fourth computer program code for routing said received incoming call to said call receiving client application on said one or more user devices over said data network on detecting said availability of said call receiving client application on said one or more user devices over said data network.

17. The non-transitory computer readable storage medium of claim 16, wherein said computer program codes further comprise a fifth computer program code for forwarding said incoming call to said call routing system by a carrier via a routing number.

18. The non-transitory computer readable storage medium of claim 16, wherein said computer program codes further comprise a sixth computer program code for linking said one or more numbers of said user to said user account, and delinking said one or more numbers of said user from said user account, by said call routing system, based on user requirement.

19. The non-transitory computer readable storage medium of claim 16, wherein said computer program codes further comprise:

a seventh computer program code for said detection of said availability of said call receiving client application on said one or more user devices over a data network to accept said incoming call, wherein said detection of said availability of said client application on said one or more user devices over said data network to accept said incoming call comprises one or more of;

detecting a connection of said client application on said one or more user devices to said data network by said call routing system;

detecting registration of said client application on said one or more user devices by said call routing system; and

detecting deregistration of said client application on said one or more user devices by said call routing system.

20. The non-transitory computer readable storage medium of claim 16, wherein said computer program codes further comprise a eighth computer program code for routing said received incoming call to an alerting server of said call routing system based on one of said incoming call not accepted for a preconfigured period of time by any of said user devices or on detecting unavailability of said client application on any of said user devices, wherein said alerting server includes one or both of a voicemail functionality and a missed call functionality.

21. The non-transitory computer readable storage medium of claim 16, wherein said computer program codes further comprise a ninth computer program code for setting a password for logging into said call receiving client application deployed on said one or more user devices with said one or more numbers of said user.