EVENT PROCESSING USING ROBOTIC ENTITIES
First Claim
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1. A system for event case processing, the system comprising:
- a first computing apparatus comprising a first computing platform having a first memory and at least one first processor in communication with the memory;
an event detection module stored in the first memory, executable by the first processor and configured to implement predetermined event rules to detect events associated with first entities;
a second computing apparatus comprising a second computing platform having a second memory and at least one second processor;
an event case processing management module stored in the second memory, executable by the second processor and triggered by detection of the events by the event detection module, to process orchestration and state management of event cases;
a third computing apparatus comprising a third computing platform having a third memory and at least one Robotic Process Automation (RPA) bot stored in the third memory, executable by the third processor and configured to receive an input command from the event case processing management module, perform predetermined robotic tasks in response to the input commands, and return outputs to the event case processing management module in response to performing the predetermined robotic tasks.
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Abstract
A system for processing event cases through the use of a robotic process automation (RPA) bot model in conjunction with an event case processing management module is provided. A synergistic processing management and robotic framework provides for end-to-end monitoring and tracking of event case processing performance. In addition the invention provides for data-centric robotics, policy and procedure robotics which manage end-to-end orchestration to provide a holistic throughput of event case processing.
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Citations
20 Claims
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1. A system for event case processing, the system comprising:
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a first computing apparatus comprising a first computing platform having a first memory and at least one first processor in communication with the memory; an event detection module stored in the first memory, executable by the first processor and configured to implement predetermined event rules to detect events associated with first entities; a second computing apparatus comprising a second computing platform having a second memory and at least one second processor; an event case processing management module stored in the second memory, executable by the second processor and triggered by detection of the events by the event detection module, to process orchestration and state management of event cases; a third computing apparatus comprising a third computing platform having a third memory and at least one Robotic Process Automation (RPA) bot stored in the third memory, executable by the third processor and configured to receive an input command from the event case processing management module, perform predetermined robotic tasks in response to the input commands, and return outputs to the event case processing management module in response to performing the predetermined robotic tasks. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer program product for event case processing, the computer program product comprising at least one non-transitory computer readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:
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an executable portion for detecting events associated with first entities based on predetermined event detection rules; an executable portion, triggered by detection of the events, for processing orchestration and state management of events cases; and an executable portion, configured to receive an input command for performing one or more predetermined robotic tasks associated with processing the event, perform the predetermined robotic tasks in response to the input commands, and return outputs in response to performing the predetermined robotic tasks. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A computer-implemented method for event case processing, the method comprising:
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detecting events associated with first entities based on predetermined event detection rules; triggering, based on the detection of the events, processing orchestration and state management of event cases; and commanding a Robotic Process Automation (RPA) bot to perform one or more predetermined robotic tasks associated with processing the event cases; and - View Dependent Claims (18, 19, 20)
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Specification