EVENT PROCESSING USING ROBOTIC ENTITIES

• US 20190015974A1
• Filed: 07/17/2017
• Published: 01/17/2019
• Est. Priority Date: 07/17/2017
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Mummigatti, Vinaykumar, Sridharan, Vinoth
• Granted Patent: US 10,449,670 B2
• Time in Patent Office: Days
• CPC Class Codes: B25J 9/16 Programme controls programme controls in general G05B19/00, e.g. numerical pogramme controls G05B19/18; recording or playback systems G05B19/42
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

A system for processing event cases through the use of a robotic process automation (RPA) bot model in conjunction with an event case processing management module is provided. A synergistic processing management and robotic framework provides for end-to-end monitoring and tracking of event case processing performance. In addition the invention provides for data-centric robotics, policy and procedure robotics which manage end-to-end orchestration to provide a holistic throughput of event case processing.

Claims

1. A system for event case processing, the system comprising:

a first computing apparatus comprising a first computing platform having a first memory and at least one first processor in communication with the memory;

an event detection module stored in the first memory, executable by the first processor and configured to implement predetermined event rules to detect events associated with first entities;

a second computing apparatus comprising a second computing platform having a second memory and at least one second processor;

an event case processing management module stored in the second memory, executable by the second processor and triggered by detection of the events by the event detection module, to process orchestration and state management of event cases;

a third computing apparatus comprising a third computing platform having a third memory and at least one Robotic Process Automation (RPA) bot stored in the third memory, executable by the third processor and configured to receive an input command from the event case processing management module, perform predetermined robotic tasks in response to the input commands, and return outputs to the event case processing management module in response to performing the predetermined robotic tasks.

2. The system of claim 1, wherein the event case processing management module and one or more RPA bots are configured to, in unison, provide end-to-end monitoring and performance indication of the processing of the event case.

3. The system of claim 2, wherein the end-to-end monitoring includes tracking and recording all actions performed by the RPA bots.

4. The system of claim 2, wherein the end-to-end monitoring includes tracking and monitoring times for each individual task included in the processing of the event cases.

5. The system of claim 2, wherein the end-to-end performance indication includes assessing predetermined service level performance on an ongoing basis during the processing of the event cases.

6. The system of claim 1, wherein the event case processing management module is further configured to provide real-time visibility to a status of the processing of the event cases.

7. The system of claim 1, wherein the one or more RPA bots include a data-centric RPA bot configured to capture and upload data associated with the event cases.

8. The system of claim 1, wherein the one or more RPA bots include a policy and rule validation RPA bot configured to determine one or more policies or rules to apply to the processing of the event cases based on a type of the event and insure that the processing of the event cases adhere to the one or more policies or rules.

9. The system of claim 1, wherein the one or more RPA bots include a procedure validation RPA bot configured to determine procedures associated with the processing of the event based on a type of the event and insure that the processing of the event cases adhere to the procedures.

10. The system of claim 1, wherein the event is further defined as suspicious activity within a system of record associated with the first entities.

11. A computer program product for event case processing, the computer program product comprising at least one non-transitory computer readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion for detecting events associated with first entities based on predetermined event detection rules;

an executable portion, triggered by detection of the events, for processing orchestration and state management of events cases; and

an executable portion, configured to receive an input command for performing one or more predetermined robotic tasks associated with processing the event, perform the predetermined robotic tasks in response to the input commands, and return outputs in response to performing the predetermined robotic tasks.

12. The computer program product according to claim 11, the computer-readable program code portions further comprising:

an executable portion for providing end-to-end monitoring and performance indication of the processing of the events cases.

13. The computer program product according to claim 12, wherein the executable portion for providing end-to-end monitoring and performance further includes a portion for tracking and recording all actions performed by the RPA bots.

14. The computer program product according to claim 12, wherein the executable portion for providing end-to-end monitoring and performance further includes a portion for tracking and monitoring times for each individual task included in the processing of the event cases.

15. The computer program product according to claim 12, wherein the executable portion for providing end-to-end monitoring and performance further includes a portion for assessing predetermined service level performance on an ongoing basis dynamically during the processing of the event cases.

16. The computer program product according to claim 11, wherein the robotic tasks associated with processing the event further include determining one or more policies or rules to apply to the processing of the event based on a type of the event and insuring that the processing of the event cases adhere to the one or more policies or rules.

17. A computer-implemented method for event case processing, the method comprising:

detecting events associated with first entities based on predetermined event detection rules;

triggering, based on the detection of the events, processing orchestration and state management of event cases; and

commanding a Robotic Process Automation (RPA) bot to perform one or more predetermined robotic tasks associated with processing the event cases; and

18. The computer-implemented method according to claim 17, the method further comprising:

providing end-to-end monitoring and performance indication of the processing of the events cases.

19. The computer-implemented method according to claim 18, wherein providing end-to-end monitoring and performance indication of the processing of the events further comprises tracking and recording all actions performed by the RPA bots and tracking and monitoring times for each individual task included in the processing of the event cases.

20. The computer-implemented method according to claim 18, wherein providing end-to-end monitoring and performance indication of the processing of the events further comprises assessing predetermined service level performance on an ongoing basis dynamically during the processing of the event cases.