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SYSTEMS AND METHODS FOR LIVE HELP

  • US 20190026132A1
  • Filed: 09/21/2016
  • Published: 01/24/2019
  • Est. Priority Date: 09/23/2015
  • Status: Active Grant
First Claim
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1. A method for providing live help to a user of a client device, the method comprising:

  • receiving a request for help from the client device;

    obtaining data from the client device, the data including at least location data corresponding to the location of the user and external device data corresponding to one or more additional devices external to the client device;

    initiating a live help provider interface in response to the request for help, the live help provider interface including the data from the client device;

    processing one or more inputs from an agent using the live help provider interface; and

    causing to display one or more indicators at a user interface of the client device, the indicators associated with the one or more inputs from the agent, the indicators configured to be displayed as though the agent were present at the location of the user and able to touch portions of the user interface to indicate or interact with one or more items on the user interface or at the location of the user.

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