OPTIMIZED CALL HANDLING DURING E911 CALLS
First Claim
1. A method comprising:
- determining, by a first user equipment (UE), that the first UE is engaged in an emergency call with a public safety answering point (PSAP);
in response to determining that the first UE is engaged in the emergency call with the PSAP, disabling, by the first UE, call-waiting during the emergency call to set a default response of sending incoming calls received by the first UE directly to voicemail while the first UE is engaged in the emergency call;
receiving, by the first UE, an incoming call from a second UE while the first UE is engaged in the emergency call with the PSAP;
determining, by the first UE, that a number associated with the second UE is included in a list of preferred numbers stored in a memory of the first UE; and
activating, by the first UE, call-waiting to override the default response for the incoming call during the emergency call based on determining that the number associated with the second UE is included in the list of preferred numbers.
3 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods for improved e911 call handling. The system enables users to create multiple categories of callers. When a user makes a 911 (emergency) call, different categories of users receive different treatment. A call from a public safety access point (PSAP), for example, can be routed to the user'"'"'s user equipment (UE). A caller on a favorites list may also receive the same, or similar, treatment. General callers, on the other hand, can be sent directly to voicemail, as is currently the practice for all callers. The system can enable certain callers to be sent to the UE to activate call-waiting, even though the user is on an emergency call, rather than being sent to voicemail with no explanation. The system can be used to provide this service to family members, healthcare professionals, PSAPs, and other important callers.
34 Citations
22 Claims
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1. A method comprising:
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determining, by a first user equipment (UE), that the first UE is engaged in an emergency call with a public safety answering point (PSAP); in response to determining that the first UE is engaged in the emergency call with the PSAP, disabling, by the first UE, call-waiting during the emergency call to set a default response of sending incoming calls received by the first UE directly to voicemail while the first UE is engaged in the emergency call; receiving, by the first UE, an incoming call from a second UE while the first UE is engaged in the emergency call with the PSAP; determining, by the first UE, that a number associated with the second UE is included in a list of preferred numbers stored in a memory of the first UE; and activating, by the first UE, call-waiting to override the default response for the incoming call during the emergency call based on determining that the number associated with the second UE is included in the list of preferred numbers. - View Dependent Claims (2, 3, 5, 6, 21)
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4. (canceled)
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7. A method comprising:
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determining, by network entity associated with a telecommunications network, that a first user equipment (UE) is engaged in an emergency call with a public safety answering point (PSAP); in response to determining that the UE is engaged in the emergency call with the PSAP, disabling, by the network entity, call-waiting for the first UE during the emergency call to set a default response of sending incoming calls received for the first UE directly to voicemail while the first UE is engaged in the emergency call; receiving, by the network entity, an incoming call for the first UE from a second UE while the first UE is engaged in the emergency call with the PSAP; determining, by the network entity, that a number associated with the second UE is included in a list of preferred numbers stored in a memory of the network entity; activating, by the network entity, call-waiting for the first UE to override the default response for the incoming call during the emergency call based on determining that the number associated with the second UE is included in the list of preferred numbers; and sending, by the network entity, the incoming call to the first UE during the emergency call following activation of call-waiting for the first UE. - View Dependent Claims (8, 9, 11, 12, 13, 22)
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10. (canceled)
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14. A first user equipment (UE) comprising:
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one or more transceivers to send and receive one or more wireless transmissions; one or more processors in communication with at least, the one or more transceivers; and memory storing a call-handling application that, when executed, causes the one or more processors to; determine that the one or more transceivers are engaged in an emergency call with a public safety answering point (PSAP); in response to determining that the one or more transceivers are engaged in the emergency call with the PSAP, disable call-waiting during the emergency call to set a default response of sending incoming calls received by the one or more transceivers directly to voicemail while the one or more transceivers are engaged in the emergency call; detect receipt, by the one or more transceivers, of an incoming call from a second UE while the one or more transceivers are engaged in the emergency call with the PSAP; determine that a number associated with the second UE is included in a list of preferred numbers stored in the memory; activate call-waiting to override the default response for the incoming call during the emergency call based on determining that the number associated with the second UE is included in the list of preferred numbers. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification