TECHNOLOGY PLATFORM DISPATCH SYSTEM
First Claim
1. An Internet of Things (IoT) platform having an agent dispatch system for handling loss conditions associated with assets in the IoT platform, comprising:
- a data processing engine that inputs loss information for an asset, interfaces with third party data sources to obtain policy details for the asset, and creates at least one of an assessment opportunity or a containment opportunity;
an agent system interface that provides a communication link and maintains information for a network of agents;
a system that broadcasts an opportunity comprising at least one of the assessment opportunity and containment opportunity to the set of agents, processes responses from the set of agents, and assigns the opportunity to a selected agent; and
a dispatch system that causes the selected agent to be dispatched to the asset.
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Accused Products
Abstract
A system, method and program product for dispatching agents. A system is provided that includes: a data processing engine for inputting a claim and creating an opportunity; an agent system interface that provides a communication link and maintains information for a network of agents; a matching system that identifies a set of agents from the network of agents to handle an aspect of the claim; a selection system that broadcasts the opportunity to the set of agents, analyzes responses from the set of agents, and assigns the claim to a selected agent; and a tracking system that monitors performance of the selected agent, and collects feedback regarding the selected agent.
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Citations
19 Claims
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1. An Internet of Things (IoT) platform having an agent dispatch system for handling loss conditions associated with assets in the IoT platform, comprising:
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a data processing engine that inputs loss information for an asset, interfaces with third party data sources to obtain policy details for the asset, and creates at least one of an assessment opportunity or a containment opportunity; an agent system interface that provides a communication link and maintains information for a network of agents; a system that broadcasts an opportunity comprising at least one of the assessment opportunity and containment opportunity to the set of agents, processes responses from the set of agents, and assigns the opportunity to a selected agent; and a dispatch system that causes the selected agent to be dispatched to the asset. - View Dependent Claims (2, 10)
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3. A technology platform having an agent dispatch system for handling loss conditions, comprising:
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a data processing engine that inputs loss information, interfaces with third party data sources to obtain policy details, and creates at least one of an assessment opportunity or a containment opportunity; an agent system interface that provides a communication link and maintains information for a network of agents; a matching system that identifies a set of matching agents from the network of agents; a selection system that broadcasts an opportunity comprising at least one of the assessment opportunity and containment opportunity to the set of matching agents, processes responses from the set of matching agents, and assigns the opportunity to a selected agent; and an agent performance system that tracks and monitors performance of the selected agent, and collects feedback regarding the selected agent. - View Dependent Claims (4, 5, 6, 7, 8, 9)
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11. A computerized method that provides agent dispatching in a technology platform, comprising:
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inputting an electronic record that details information about a loss condition associated with an asset; interfacing with a third party data source to obtain policy details associated with the loss condition; creating an opportunity that includes at least one of an assessment assignment opportunity or a containment assignment opportunity; identifying a set of matching agents from a network of agents to handle the opportunity; broadcasting the opportunity to the set of matching agents, analyzing responses from the set of matching agents, and assigning the opportunity to a selected agent; and monitoring performance of the selected agent. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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Specification