AUTO REPAIR QUOTE PLATFORM

• US 20190164204A1
• Filed: 01/30/2019
• Published: 05/30/2019
• Est. Priority Date: 04/15/2015
• Status: Active Grant

• Current Assignee: Top Brands Tire & Wheel, Co.
• Original Assignee: Top Brands Tire & Wheel, Co.
• Inventors: SELLS, Boake, SELTZER, William, GOODWIN, Richard, SZABO, John, MASTERS, Douglas
• Granted Patent: US 10,460,369 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes

Abstract

An auto repair quote platform may be provided. The platform may allow a user to enter a set of parameters and request quotes from service providers based on those parameters. Service providers may also enter parameters for matching their quotes to a request. The platform may further allow a user to accept a quote and schedule an appointment with the chosen service provider.

Claims

1. A method for providing auto repair quotes, comprising:

storing, on a server, a platform of providers with firm quotes, the platform of providers with firm quotes comprising a plurality of service provider profiles, each of the plurality of service provider profiles being associated with one of a plurality of automotive service providers, each of the plurality of service provider profiles comprising service provider geographic information, a service provided by the automotive service provider, and quote information provided by the automotive service provider and corresponding to that particular service, wherein each stored service is selected from a set of predefined services, wherein the quote information is individual to each automotive service provider, wherein each stored service is associated with a particular make, model, and year of automobile, wherein a service request from a customer comprises automobile information, and wherein each of the plurality of service provider profiles is configured to be accessed and edited directly through a shop owner section by the automotive service provider with which it is associated,

displaying, on a user interface, a set of predefined services, each of the set of predefined services being selectable to directly generate a repair request form;

receiving, by the server and from the user interface, a service request from a customer identifying a service selected from the set of predefined services, and further comprising customer geographic information;

maintaining, by the server, an aggregator database of updated available service provider appointment data that is associated with and individual to each automotive service provider, wherein maintaining the database comprises;

receiving, by the server, scheduling information for an automotive service provider,

storing, by the server, in the aggregator database, the received automotive service provider scheduling information, and associating the received automotive service provider scheduling information with an automotive service provider,

receiving, by the server, new automotive service provider scheduling information indicating a booked appointment, and

updating, by the server, the available service provider appointment data in the aggregator database;

processing, by the server, the service request, for each automotive service provider having the identified service stored in the aggregator database, wherein processing comprises;

generating, from the stored automotive service provider scheduling information, a plurality of individual start times,

determining if there is quote information corresponding to the identified service and the selected automotive service provider, and if so retrieving said quote information;

dynamically displaying, to the customer, a limited list of data comprising a plurality of services offered by a plurality of automotive service providers, and automatically populating the limited list of data based on a selection of services provided in the automotive service provider profile of each of the plurality of automotive service providers and based on retrieved quote information;

booking a service appointment at the customer-selected automotive service provider at a customer-selected start time and for the identified service request, wherein booking comprises;

receiving, by the server and from a user interface, a customer address for an electronic communication, wherein the customer address is withheld prior to the booking step;

sending, via the server, an electronic communication providing information on the appointment, and

updating the available service provider appointment data in the aggregator database by modifying at least one unfilled timeslot to a filled timeslot indicating the booked appointment.

2. The method of providing auto repair quotes of claim 1, wherein the shop owner section comprises a quote history and an appointment booking history.

3. The method of providing auto repair quotes of claim 2, wherein the shop owner section further comprises one or more tools to set one or more quotes based on the quote history and appointment booking history.

4. The method of providing auto repair quotes of claim 1, further comprising automatically ordering parts associated with the requested service after the booked appointment.

5. The method of providing auto repair quotes of claim 1, wherein the automobile information comprises year, make, and model of the automobile.

6. A computer-implemented method for providing service quotes and booking service appointments, the method comprising:

storing, on a server, a platform of providers with firm quotes, the platform of providers with firm quotes comprising a plurality of service provider profiles, each of the plurality of service provider profiles being associated with one of a plurality of automotive service providers, each of the plurality of service provider profiles comprising service provider geographic information, a service provided by the automotive service provider, and quote information provided by the automotive service provider and corresponding to that particular service, wherein each stored service is selected from a set of predefined services, wherein the quote information is individual to each automotive service provider, wherein each stored service is associated with a particular make, model, and year of automobile, wherein a service request from a customer comprises automobile information, and wherein each of the plurality of service provider profiles is configured to be accessed and edited directly through a shop owner section by the automotive service provider with which it is associated,

displaying, on a user interface, a set of predefined services, each of the set of predefined services being selectable to directly generate a repair request form;

receiving, by the server and from the user interface, a service request from a customer identifying a service selected from the set of predefined services, and further comprising customer geographic information;

maintaining, by the server, an aggregator database of updated available service provider appointment data that is associated with and individual to each automotive service provider, wherein maintaining the database comprises;

receiving, by the server, scheduling information for an automotive service provider,

storing, by the server, in the aggregator database, the received automotive service provider scheduling information, and associating the received automotive service provider scheduling information with an automotive service provider,

receiving, by the server, new automotive service provider scheduling information indicating a booked appointment, and

updating, by the server, the available service provider appointment data in the aggregator database;

processing, by the server, the service request, for each automotive service provider having the identified service stored in the aggregator database, wherein processing comprises;

generating, from the stored automotive service provider scheduling information, a plurality of individual start times,

determining if there is quote information corresponding to the identified service and the selected automotive service provider, and if so retrieving said quote information;

dynamically displaying, to the customer, a limited list of data comprising a plurality of services offered by a plurality of automotive service providers, and automatically populating the limited list of data based on a selection of services provided in the automotive service provider profile of each of the plurality of automotive service providers and based on retrieved quote information;

booking a service appointment at the customer-selected automotive service provider at a customer-selected start time and for the identified service request, wherein booking comprises;

receiving, by the server and from a user interface, a customer address for an electronic communication, wherein the customer address is withheld prior to the booking step;

sending, via the server, an electronic communication providing information on the appointment, and

updating the available service provider appointment data in the aggregator database by modifying at least one unfilled timeslot to a filled timeslot indicating the booked appointment.