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SYSTEMS AND METHODS FOR RESPONDING TO HEALTHCARE INQUIRIES

  • US 20190311814A1
  • Filed: 02/04/2019
  • Published: 10/10/2019
  • Est. Priority Date: 04/06/2018
  • Status: Active Grant
First Claim
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1. A method for responding to a healthcare inquiry from a user, according to a set of instructions stored on a memory of a computing device and executed by a processor of the computing device, the method comprising the steps of:

  • receiving, by the computing device, the healthcare inquiry from the user;

    determining and classifying, by the computing device, an intent of the user based on the healthcare inquiry;

    identifying, by the computing device, the intent as a need to obtain a dermatological diagnosis or treatment;

    soliciting, from the user and by the computing device, an image of the user'"'"'s skin area to be diagnosed or treated;

    receiving the image from the user and by the computing device;

    identifying, by the computing device, a dermatological disease from the received image by instantiating an image classification system;

    determining, by the computing device, one or more medical recommendations based on the identified dermatological disease;

    obtaining, by the computing device, a medical expert'"'"'s approval of the one or more medical recommendations; and

    presenting, by the computing device, the approved one or more medical recommendations to the user.

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