MEDICAL TRANSFER PROTOCOL SYSTEM AND METHOD

• US 20190318290A1
• Filed: 04/13/2018
• Published: 10/17/2019
• Est. Priority Date: 04/13/2018
• Status: Active Application

• Current Assignee: Priority Dispatch Corporation
• Original Assignee: Priority Dispatch Corporation
• Inventors: Clawson, Jeffrey, Whitaker, Ivan, Patterson, Brett, Rector, Mark, Judd, Darren
• Application Number:
  US15/953,297
• Publication Number:
  US 20190318290A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G16H 15/00 ICT specially adapted for medical reports, e.g. generation or transmission thereof
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 40/40 for the management of medical equipment or devices, e.g. scheduling maintenance or upgrades
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/5133 Operator terminal details
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements

Abstract

A system and method assists a dispatcher in responding to callers requesting medical transfers for a patient. A computer implemented medical transfer protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate medical transfer. The medical transfer protocol selects a medical vehicle with the appropriate equipment, medicinal inventory, and trained medical personnel.

Claims

1. A computer system to perform a method to assist a dispatcher in responding to a caller requesting a medical transfer of a patient, comprising:

a processor;

an input device in electrical communication with the processor;

an output device in electrical communication with the processor; and

a memory in electrical communication with the processor, and having stored thereon;

a medical transfer protocol comprising;

a logic tree to present on the output device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the medical transfer, wherein the description of the medical transfer comprises caller responses to the plurality of preprogrammed inquiries, the preprogrammed inquiries including asking whether a request is urgent or if the request is to schedule a medical transfer on a future day;

a determinant calculator to generate a determinant code to prioritize the medical transfer based on the caller responses; and

a billing code calculator to generate a billing code based on the caller responses and corresponding to the medical transfer.

2. The computer system of claim 1, wherein the preprogrammed inquires include asking if medication administration to the patient during the medical transfer is required.

3. The computer system of claim 1, wherein the preprogrammed inquires include asking if medical equipment for the patient during the medical transfer is required.

4. The computer system of claim 3, wherein the medical transfer protocol selects a medical vehicle based on the response to the medical equipment inquiry.

5. The computer system of claim 1, wherein the preprogrammed inquiries include asking the weight of the patient.

6. The computer system of claim 1, wherein the preprogrammed inquiries include asking if the patient is conscious and breathing.

7. The computer system of claim 1, wherein the preprogrammed inquires include asking the chief medical complaint of the patient.

8. The computer system of claim 1, wherein the medical transfer protocol provides post-dispatch instructions for the dispatcher to read to the caller.

9. The computer system of claim 1, further comprising a reporting module to measure the performance of the dispatcher.

10. A computer system to perform a method to assist a dispatcher in responding to a caller requesting a medical transfer of a patient, comprising:

a processor;

an input device in electrical communication with the processor;

an output device in electrical communication with the processor; and

a memory in electrical communication with the processor, and having stored thereon;

a medical transfer protocol comprising;

a logic tree to present on the output device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the medical transfer, wherein the description of the medical transfer comprises caller responses to the plurality of preprogrammed inquiries, the preprogrammed inquiries including,

whether the request for medical transfer is urgent,

whether the request is to schedule a medical transfer on a future day, and

whether the request is for a mental health transfer;

a determinant calculator to generate a determinant code to prioritize the medical transfer based on the caller responses; and

a billing code calculator to generate a billing code based on the caller responses and corresponding to the medical transfer.

11. The computer system of claim 10, wherein the preprogrammed inquires include asking if medication administration to the patient during the medical transfer is required.

12. The computer system of claim 10, wherein the preprogrammed inquires include asking if medical equipment for the patient during the medical transfer is required.

13. The computer system of claim 12, wherein the medical transfer protocol selects a medical vehicle based on the response to the medical equipment inquiry.

14. The computer system of claim 10, wherein the preprogrammed inquiries include asking the weight of the patient.

15. The computer system of claim 10, wherein the preprogrammed inquiries include asking if the patient is conscious and breathing.

16. The computer system of claim 10, wherein the preprogrammed inquires include asking the chief medical complaint of the patient.

17. The computer system of claim 10, wherein the medical transfer protocol provides post-dispatch instructions for the dispatcher to read to the caller.

18. The computer system of claim 10, further comprising a reporting module to measure the performance of the dispatcher.

19. A computer readable medium comprising computer readable instruction code to perform a method for a medical transfer protocol to assist a dispatcher in responding to a caller requesting a medical transfer of a patient, the method comprising:

providing a logic tree to present on an output device a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller to systematically obtain a description of the medical transfer, wherein the description of the medical transfer comprises caller responses to the plurality of preprogrammed inquiries, the preprogrammed inquiries including asking whether a request is urgent or if the request is to schedule a medical transfer on a future day;

generating a determinant code to prioritize the medical transfer based on the caller responses; and

generating a billing code based on the caller responses and corresponding to the medical transfer.

20. The computer readable medium of claim 19, wherein the preprogrammed inquires include asking if medication administration to the patient during the medical transfer is required.

21. The computer readable medium of claim 19, wherein the preprogrammed inquires include asking if medical equipment for the patient during the medical transfer is required.

22. The computer readable medium of claim 21, wherein the method further includes selecting a medical vehicle based on the response to the medical equipment inquiry.

23. The computer readable medium of claim 19, wherein the preprogrammed inquiries include asking the weight of the patient.

24. The computer readable medium of claim 19, wherein the preprogrammed inquiries include asking if the patient is conscious and breathing.

25. The computer readable medium of claim 19, wherein the preprogrammed inquires include asking the chief medical complaint of the patient.

26. The computer readable medium of claim 19, wherein the method further comprises providing post-dispatch instructions for the dispatcher to read to the caller.

27. The computer readable medium of claim 19, wherein the method further comprises measuring the performance of the dispatcher.