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NETWORK TROUBLE SHOOTING DIGITAL ASSISTANT SYSTEM

  • US 20190319831A1
  • Filed: 06/27/2019
  • Published: 10/17/2019
  • Est. Priority Date: 04/06/2017
  • Status: Active Grant
First Claim
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1. A system for troubleshooting a network, the system comprising:

  • a processor; and

    a memory coupled to the processor, the memory storing executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

    receiving a first query, wherein the first query defines one or more problems in the network;

    based on the first query, retrieving contextual information and problem information;

    based on the retrieved contextual information and problem information, generating one or more recommendations, wherein each of the one or more recommendations comprises the contextual information or the problem information and at least one course of action;

    analyzing an impact each course of action for the at least one course of action has on the network; and

    based on the impact analysis, outputting a recommendation list to resolve the one or more problems defined in the first query, wherein the recommendation list comprises one or more of the generated recommendations.

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