System and Method for Monitoring Telephony Communications in Real Time

• US 20190320064A1
• Filed: 04/11/2019
• Published: 10/17/2019
• Est. Priority Date: 04/12/2018
• Status: Active Grant

• Current Assignee: Exotel Techcom Pvt. Ltd.
• Original Assignee: Exotel Techcom Pvt. Ltd.
• Inventors: Singhal, Sarthak, Ramesh, Siddharth, M, Govind Rajan
• Granted Patent: US 10,812,651 B2
• Time in Patent Office: Days
• CPC Class Codes: H04M 1/24 Arrangements for testing
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

Exemplary embodiments of the present disclosure are directed towards a system for monitoring telephony communications in real time, comprising: first user communication devices and second user communication devices are connected to a first provider communication device and a second provider communication device. A telephony communication establishment module is installed in the first user communication devices and the second user communication devices, the telephony communication establishment module is configured to perform telephony operations and data connectivity to communicate to a telephony communication monitoring system, and a telephony server is configured to transmit telephony communications to the first user communication devices via a network based on the connection originating to the telephony server, the telephony server is configured to forward the telephony communication status to the first provider communication device, the first provider communication device is configured to provide the telephony communication status from the telephony server to the first user communication devices and the telephony communication monitoring system.

Claims

1. A system for monitoring telephony communications in real time, comprising:

a plurality of first user communication devices and a plurality of second user communication devices are connected to a first provider communication device and a second provider communication device;

a telephony communication establishment module is installed in the plurality of first user communication devices and the plurality of second user communication devices, the telephony communication establishment module is configured to perform a plurality of telephony operations and data connectivity to communicate to a telephony communication monitoring system, whereby the telephony communication monitoring system is supported by cloud servers for interactions between the plurality of first user communication devices and the plurality of second user communication devices; and

a telephony server is configured to transmit telephony communications to the plurality of first user communication devices via a network based on the connection originating to the telephony server, the telephony server is configured to forward the telephony communication status to the first provider communication device, whereby the first provider communication device is configured to provide the telephony communication status from the telephony server to the plurality of first user communication devices and the telephony communication monitoring system.

2. The system of claim 1, wherein the telephony communication monitoring system comprises a scheduling module configured to consider various parameters and decide which telephony operation to perform.

3. The system of claim 1, wherein the telephony communication monitoring system comprises an interface module configured to receive the input information from the plurality communication devices.

4. The system of claim 1, wherein the telephony communication monitoring system comprises a logic module configured to combine the results and data from the plurality of communication devices.

5. The system of claim 1, wherein the telephony communication monitoring system comprises a data module configured to provide the databases functional features.

6. The system of claim 1, wherein the telephony communication monitoring system configured to communicate with an input database and a result database.

7. The system of claim 6, wherein the input database comprises available telephone numbers and instruction data, available communication devices, metadata about operators or telephone numbers, and previous tests results.

8. The system of claim 6, wherein the result database configured to save the instructions and result dataset based on the instructions to the telephony communication monitoring system.

9. A method for monitoring telephony communications in real time, comprising:

initiating telephony communications towards a first user communication device having the first telephone number from a second user communication device having a second telephone number, whereby the second user communication device and the first user communication device are connected to a first provider communication device and a second provider communication device;

detecting the telephony communications by a telephony communication establishment module of the second user communication device, matching the telephony communications with the information provided by the telephony communication monitoring system;

sending the signal to the operating system layer from the telephony communication establishment module of the second user communication device to hang up the telephony communications; and

sending the signal to the telephony communication monitoring system about the telephony communication result from the telephony communication establishment module of the second user communication device.

10. The method of claim 9, wherein the telephony communication monitoring system invokes the telephony communication establishment module of the first user communication device to trigger a telephony operation towards the second user communication device.

11. The method of claim 10, wherein the telephony communication establishment module of the first user communication device responds back with an acknowledgment signal and denoting whether the telephony operation is triggered, rejected, and successful.

12. The method of claim 10, wherein the first user communication device updates regarding the progress and termination of telephony operation.

13. The method of claim 9, wherein the telephony communication monitoring system notifies origination of the telephony operation to the second user communication device.

14. A computer program product comprising a non-transitory computer-readable medium having a computer-readable program code embodied therein to be executed by one or more processors, said program code including instructions to:

initiate telephony communications towards a first user communication device having the first telephone number from a second user communication device having a second telephone number, whereby the second user communication device and the first user communication device are connected to a first provider communication device and a second provider communication device;

detect the telephony communications by a telephony communication establishment module of the second user communication device, match the telephony communications with the information provided by the telephony communication monitoring system;

send the signal to the operating system layer from the telephony communication establishment module of the second user communication device to hang up the telephony communications; and

send the signal to the telephony communication monitoring system about the telephony communication result from the telephony communication establishment module of the second user communication device.

15. The computer program product of claim 14, wherein the telephony communication establishment module comprises a listing module configured to list the telephony operations within the communication device.

16. The computer program product of claim 14, wherein the telephony communication establishment module comprises an intercept module configured to intercept the telephony operations.

17. The computer program product of claim 14, wherein the telephony communication establishment module comprises a triggering module configured to trigger the telephony operation towards the communication device having the telephone number.

18. The computer program product of claim 14, wherein the telephony communication establishment module comprises a respond module configured to respond back to the telephone communication monitoring system with data once the telephony operation is terminated.

19. The computer program product of claim 14, wherein the telephony communication establishment module comprises a communication module configured to establish the communication with the computing device and the telephony communication monitoring system.