Method and Device for Calculating Household Appliance Faults

• US 20190324078A1
• Filed: 04/28/2018
• Published: 10/24/2019
• Est. Priority Date: 05/02/2017
• Status: Active Grant

• Current Assignee: Qingdao Haier Air Conditioner General Corporation Limited (Haier Group Company)
• Original Assignee: Qingdao Haier Air Conditioner General Corporation Limited (Haier Group Company)
• Inventors: Chen, Dong, Cheng, Yongfu, Guo, Li, Li, Pengan, Zhang, Xiaofei
• Granted Patent: US 11,175,334 B2
• Time in Patent Office: Days
• CPC Class Codes: G01R 31/2825 in household appliances or professional audio/video equipment testing LAN's H04L43/50; testing TV systems H04N17/00; testing loudspeakers H04R29/00
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

The present disclosure discloses a method for counting faults of household appliances and belongs to the field of fault processing of household appliances. The method includes: acquiring operating parameter information of a plurality of household appliances, where the plurality of household appliances being equipped with preset parts; acquiring fault information of at least one faulty household appliance in the plurality of household appliances, where the fault information includes fault codes; and determining a fault of the faulty household appliance and a fault rate of the plurality of household appliances corresponding to the fault according to the operating parameter information and the fault codes. In addition, the present disclosure further provides a device for counting faults of household appliances. The method or the device according to the present disclosure can be adopted to count the fault rates of the plurality of household appliances equipped with preset parts.

Claims

1. A method for counting faults of household appliances, comprising:

acquiring operating parameter information of a plurality of household appliances, wherein the plurality of household appliances being equipped with preset parts;

acquiring fault information of at least one faulty household appliance in the plurality of household appliances, wherein the fault information includes fault codes; and

determining a fault of the faulty household appliance and a fault rate of the plurality of household appliances corresponding to the fault according to the operating parameter information and the fault codes.

2. The method according to claim 1, wherein the determining the fault rate of the plurality of household appliances according to the operating parameter information and the fault codes comprises:

determining the fault of the faulty household appliance according to the operating parameter information and the fault code; and

determining the fault rate of the plurality of household appliances according to the fault of the faulty household appliance.

3. The method according to claim 2, wherein after determining the fault rate, the method further comprises:

comparing the fault rate with a preset fault threshold; and

transmitting the fault rate to a fault counting system when the fault rate is greater than the fault threshold.

4. The method according to claim 2, wherein after determining the fault, the method further comprises:

acquiring user information of the faulty household appliance; and

determining a customer service server and transmitting the fault of the faulty household appliance to the customer service server according to the user information.

5. The method according to claim 1, further comprising:

acquiring machine codes of the plurality of household appliances, wherein the machine codes include household appliance types, production plants and line bodies, production dates and part batches.

11. The method according to claim 2, further comprising:

acquiring machine codes of the plurality of household appliances, wherein the machine codes include household appliance types, production plants and line bodies, production dates and part batches.

12. The method according to claim 3, further comprising:

acquiring machine codes of the plurality of household appliances, wherein the machine codes include household appliance types, production plants and line bodies, production dates and part batches.

13. The method according to claim 4, further comprising:

acquiring machine codes of the plurality of household appliances, wherein the machine codes include household appliance types, production plants and line bodies, production dates and part batches.

6. A device for counting faults of household appliances, comprising:

a signal receiver, configured to acquire operating parameter information of a plurality of household appliances, wherein the plurality of household appliances being equipped with preset parts; and

acquire fault information of at least one faulty household appliance in the plurality of household appliances, wherein the fault information includes fault codes; and

a processor, configured to determine a fault of the faulty household appliance and fault rates of the plurality of household appliances corresponding to the fault according to the operating parameter information and the fault codes.

7. The device according to claim 6, wherein

the processor is further configured to determine a fault of the faulty household appliance according to the operating parameter information and the fault codes, and determine the fault rate of the plurality of household appliances according to the fault of the faulty household appliance.

8. The device according to claim 7, wherein the device further comprises a signal transmitter;

the processor is further configured to compare the fault rate with a preset fault threshold, and transmit the fault rate to the signal transmitter when the fault rate is greater than the fault threshold; and

the signal transmitter is configured to transmit the fault rates to a fault counting system.

9. The device according to claim 7, wherein

the signal receiver is further configured to acquire user information of the faulty household appliance;

and

the signal transmitter is further configured to transmit the fault of the faulty household appliance to a customer service server according to the user information.

10. The device according to claim 6, wherein

the signal receiver is further configured to acquire machine codes of the plurality of household appliances, wherein the machine codes comprise household appliance types, production plants and line bodies, production dates and part batches.

14. The device according to claim 7, wherein

the signal receiver is further configured to acquire machine codes of the plurality of household appliances, wherein the machine codes comprise household appliance types, production plants and line bodies, production dates and part batches.

15. The device according to claim 8, wherein

the signal receiver is further configured to acquire machine codes of the plurality of household appliances, wherein the machine codes comprise household appliance types, production plants and line bodies, production dates and part batches.

16. The device according to claim 9, wherein

the signal receiver is further configured to acquire machine codes of the plurality of household appliances, wherein the machine codes comprise household appliance types, production plants and line bodies, production dates and part batches.