TAP TO SUBSCRIBE TO TEXT MESSAGE ALERTS

• US 20190325481A1
• Filed: 07/01/2019
• Published: 10/24/2019
• Est. Priority Date: 06/12/2014
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Friborg, JR., George Vincent
• Granted Patent: US 10,943,264 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 30/0257 User requested
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: H04L 12/1859 adapted to provide push services, e.g. data channels
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A system comprising a computer-readable storage medium storing at least one program, and a computer-implemented method for providing text message alerts. A telephony interface module receives an alert enrollment request from a client device. The alert enrollment request is received through a first type of communication channel. The alert enrollment request includes a protocol specific portion that includes a communication endpoint identifier assigned to the client device. A data database management module links the communication endpoint identifier to an opt-in record. A text message interface module communicates, based on the client device identifier being linked to the opt-in record, an alert to the client device through a second type of communication channel. The alert is addressed to the client device based on the communication endpoint identifier linked to the opt-in record.

Claims

1. A method comprising:

at a mobile device, receiving a selection, by a user of the mobile device, of a user interface element of a user interface;

automatically initiating a phone call to a system based on the received selection of the user interface element;

receiving, from the server, a survey communication during the phone call;

identifying a type of input, by the user, received in response to the survey communication during the phone call, the identifying being performed using one or more hardware processors; and

transmitting the input, in response to the survey communication during the phone call, via a communication channel selected based on the identified type of input.

2. The method of claim 1, wherein the input includes a voice response received from the user, via the mobile device.

3. The method of claim 1, wherein the input includes a text response received from the user, via a web-based form presented on the mobile device.

4. The method of claim 1, wherein the input includes an interaction with a further user interface element included in the user interface of the mobile device.

5. The method of claim 1, further comprising:

generating an alert based on the input, by the user, received in response to the survey communication during the phone call; and

transmitting the alert to the mobile device.

6. The method of claim 1, further comprising:

receiving an indication of a browser activity associated with the user;

generating an alert based on the indication of the browser activity; and

transmitting the alert to the mobile device.

7. The method of claim 1, further comprising:

communicating an offer to the user of a reward for staying on the phone call to answer one or more questions included in the survey communication,

wherein the receiving, from the server, of the survey communication during the phone call is based on an acceptance of the offer received from the mobile device.

8. A system comprising:

one or more hardware processors; and

a non-transitory computer-readable medium for storing instructions that, when executed by the one or more hardware processors, cause the one or more hardware processors to perform operations comprising;

at a mobile device, receiving a selection, by a user of the mobile device, of a user interface element of a user interface;

automatically initiating a phone call to a system based on the received selection of the user interface element;

receiving, from the server, a survey communication during the phone call;

identifying a type of input, by the user, received in response to the survey communication during the phone call; and

transmitting the input, in response to the survey communication during the phone call, via a communication channel selected based on the identified type of input.

9. The system of claim 9, wherein the input includes a voice response received from the user, via the mobile device.

10. The system of claim 9, wherein the input includes a text response received from the user, via a web-based form presented on the mobile device.

11. The system of claim 9, wherein the input includes an interaction with a further user interface element included in the user interface of the mobile device.

12. The system of claim 9, wherein the operations further comprise:

generating an alert based on the input, by the user, received in response to the survey communication during the phone call; and

transmitting the alert to the mobile device.

13. The system of claim 9, wherein the operations further comprise:

receiving an indication of a browser activity associated with the user;

generating an alert based on the indication of the browser activity; and

transmitting the alert to the mobile device.

14. The system of claim 9, wherein the operations further comprise:

communicating an offer to the user of a reward for staying on the phone call to answer one or more questions included in the survey communication,

wherein the receiving, from the server, of the survey communication during the phone call is based on an acceptance of the offer received from the mobile device.

15. A non-transitory computer-readable medium for storing instructions that, when executed by the one or more hardware processors, cause the one or more hardware processors to perform operations comprising:

at a mobile device, receiving a selection, by a user of the mobile device, of a user interface element of a user interface;

automatically initiating a phone call to a system based on the received selection of the user interface element;

receiving, from the server, a survey communication during the phone call;

identifying a type of input, by the user, received in response to the survey communication during the phone call; and

transmitting the input, in response to the survey communication during the phone call, via a communication channel selected based on the identified type of input.

16. The non-transitory computer-readable medium 15, wherein the input includes a voice response received from the user, via the mobile device.

17. The non-transitory computer-readable medium 15, wherein the input includes a text response received from the user, via a web-based form presented on the mobile device.

18. The non-transitory computer-readable medium 15, wherein the operations further comprise:

generating an alert based on the input, by the user, received in response to the survey communication during the phone call; and

transmitting the alert to the mobile device.

19. The non-transitory computer-readable medium 15, wherein the operations further comprise:

receiving an indication of a browser activity associated with the user;

generating an alert based on the indication of the browser activity; and

transmitting the alert to the mobile device.

20. The non-transitory computer-readable medium 15, wherein the operations further comprise:

communicating an offer to the user of a reward for staying on the phone call to answer one or more questions included in the survey communication,

wherein the receiving, from the server, of the survey communication during the phone call is based on an acceptance of the offer received from the mobile device.