CHAT SESSION DYNAMIC USER INTERFACE

• US 20200133439A1
• Filed: 10/31/2018
• Published: 04/30/2020
• Est. Priority Date: 10/31/2018
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Trim, Craig M., Nassar, AHMED, POVAR, VICTOR, Rakshit, Sarbajit K.
• Application Number:
  US16/176,004
• Publication Number:
  US 20200133439A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06N 20/00 Machine learning
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication

Abstract

Aspects of the present invention provide devices that identify a conversation in a chat session between a plurality of computing devices, wherein the conversation is defined by text messages that include a question and a plurality of responses to the question, analyze content of the identified conversation to determine a type of the question, select a template according to the type of question, generate a user interface display according to the selected template and the content of the conversation, wherein the selected template is populated with a summary of the plurality of responses, and distribute the generated user interface display to a user interface of each of the plurality of computing devices according to the selected template.

Claims

1. A computer-implemented method for creating a chat session dynamic user interface, comprising executing on a computer processor:

identifying a conversation in a chat session between a plurality of computing devices, wherein the conversation is defined by text messages that include a question and a plurality of responses to the question;

analyzing content of the identified conversation to determine a type of the question;

selecting a template according to the determined type of the question;

generating a user interface display according to the selected template and the content of the conversation, wherein the selected template is populated with a summary of the plurality of responses; and

distributing the generated user interface display to a user interface of each of the plurality of computing devices according to the selected template.

2. The method of claim 1, further comprising:

displaying the distributed user interface display on a display device of each of the plurality of computing devices, wherein the distributed user interface display is displayed in a different window of the user interface on each display device.

3. The method of claim 1, further comprising:

measuring the conversation based on a measure selected from a group consisting of a count of responses, a time duration between a first response and a last response, a count of text messages between the first response and the last response, and a count of conversations, wherein the measure is compared with a predetermined threshold for the conversation.

4. The method of claim 1, wherein the analyzed content of the conversation includes opinions about a topic;

and

wherein the template includes a graphic chart of frequency measures of the responses by opinion, wherein the graphic chart is selected from a rank ordered group consisting of a table, a bar chart, a pie chart, a grid, and a histogram.

5. The method of claim 1, wherein the analyzed content of the conversation includes geographic locations present in the responses;

and

wherein the template includes a map of the geographic locations, wherein the map is selected from a rank ordered group consisting of a political map, surface map, satellite map, highway map, and a city map.

6. The method of claim 1, wherein the analyzed content of the conversation includes a comparison selected from a group consisting of a plurality of products, a plurality of services, a plurality of locations, and a plurality of events;

and

wherein the selected template includes a graphic chart representing the features of the comparison from the plurality of responses, wherein the graphic chart is selected from a rank ordered group consisting of a table, a bar chart, a pie chart, a grid, and a histogram.

7. The method of claim 1, further comprising:

integrating computer-readable program code into a computer system comprising a processor, a computer readable memory in circuit communication with the processor, and a computer readable storage medium in circuit communication with the processor; and

wherein the processor executes program code instructions stored on the computer readable storage medium via the computer readable memory and thereby identifies a conversation in a chat session according to a question, analyzes the content of the identified conversation, generates the user interface display, and distributes the generated user interface display to each of the plurality of computing devices.

8. The method of claim 7, wherein the computer-readable program code is provided as a service in a cloud environment.

9. A system for creating a chat session dynamic user interface, comprising:

a computer processor;

a computer readable memory in circuit communication with the computer processor; and

a computer readable storage medium in circuit communication with the computer processor;

wherein the computer processor executes program instructions stored on the computer readable storage medium via the computer readable memory and thereby;

identifies a conversation in a chat session between a plurality of computing devices, wherein the conversation is defined by text messages that include a question and a plurality of responses to the question;

analyzes content of the identified conversation to determine a type of the question;

selects a template according to the determined type of the question;

generates a user interface display according to the selected template and the content of the conversation, wherein the selected template is populated with a summary of the plurality of responses; and

distributes the generated user interface display to a user interface of each of the plurality of computing devices according to the selected template.

10. The system of claim 9, wherein the processor executes program instructions stored on the computer readable storage medium via the computer readable memory and thereby:

displays the distributed user interface display on a display device of each of the plurality of computing devices, wherein the distributed user interface display is displayed in a different window of the user interface on each display device.

11. The system of claim 9, wherein the processor executes program instructions stored on the computer readable storage medium via the computer readable memory and thereby:

measures the conversation based on a measure selected from a group consisting of a count of responses, a time duration between a first response and a last response, a count of text messages between the first response and the last response, and a count of conversations, wherein the measure is compared with a predetermined threshold for the conversation.

12. The system of claim 9, wherein the analyzed content of the conversation includes opinions about a topic;

and

wherein the template includes a graphic chart of frequency measures of the responses by opinion, wherein the graphic chart is selected from a rank ordered group consisting of a table, a bar chart, a pie chart, a grid, and a histogram.

13. The system of claim 9, wherein the analyzed content of the conversation includes geographic locations present in the responses;

and

wherein the template includes a map of the geographic locations, wherein the map is selected from a rank ordered group consisting of a political map, surface map, satellite map, highway map, and a city map.

14. The system of claim 9, wherein the analyzed content of the conversation includes a comparison selected from a group consisting of a plurality of products, a plurality of services, a plurality of locations, and a plurality of events;

and

wherein the selected template includes a graphic chart representing the features of the comparison from the plurality of responses, wherein the graphic chart is selected from a rank ordered group consisting of a table, a bar chart, a pie chart, a grid, and a histogram.

15. A computer program product for creating a chat session dynamic user interface, the computer program product comprising:

a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising instructions for execution by a computer processor that causes the computer processor to;

identify a conversation in a chat session between a plurality of computing devices, wherein the conversation is defined by text messages that include a question and a plurality of responses to the question;

analyze content of the identified conversation to determine a type of the question;

select a template according to the determined type of the question;

generate a user interface display according to the selected template and the content of the conversation, wherein the selected template is populated with a summary of the plurality of responses; and

distribute the generated user interface display to a user interface of each of the plurality of computing devices according to the selected template.

16. The computer program product of claim 15, wherein the instructions for execution cause the computer processor to:

display the distributed user interface display on a display device of each of the plurality of computing devices, wherein the distributed user interface display is displayed in a different window of the user interface on each display device.

17. The computer program product of claim 16, wherein the instructions for execution cause the computer processor to:

measure the conversation based on a measure selected from a group consisting of a count of responses, a time duration between a first response and a last response, a count of text messages between the first response and the last response, and a count of conversations, wherein the measure is compared with a predetermined threshold for the conversation.

18. The computer program product of claim 15, wherein the analyzed content of the conversation includes opinions about a topic;

and

wherein the template includes a graphic chart of frequency measures of the responses by opinion, wherein the graphic chart is selected from a rank ordered group consisting of a table, a bar chart, a pie chart, a grid, and a histogram.

19. The computer program product of claim 15, wherein the analyzed content of the conversation includes geographic locations present in the responses;

and

wherein the template includes a map of the geographic locations, wherein the map is selected from a rank ordered group consisting of a political map, surface map, satellite map, highway map, and a city map.

20. The computer program product of claim 15, wherein the analyzed content of the conversation includes a comparison selected from a group consisting of a plurality of products, a plurality of services, a plurality of locations, and a plurality of events;

and

wherein the selected template includes a graphic chart representing the features of the comparison from the plurality of responses, wherein the graphic chart is selected from a rank ordered group consisting of a table, a bar chart, a pie chart, a grid, and a histogram.