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METHOD AND SYSTEM FOR INTELLIGENTLY RESOLVING FAILURES RECURRING IN INFORMATION TECHNOLOGY ENVIRONMENTS

  • US 20200133755A1
  • Filed: 10/24/2018
  • Published: 04/30/2020
  • Est. Priority Date: 10/24/2018
  • Status: Active Grant
First Claim
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1. A method for resolving failures recurring in information technology (IT) environments, comprising:

  • receiving, from a first failure healing agent (FHA), a first failure solution request comprising a first failure-pertinent information (FPI) and a first general configuration information (GCI);

    generating a first deep learning key (DLK) using the first FPI and the first GCI;

    processing the first DLK using a deep learning model (DLM) to obtain a first solution probability matrix;

    filtering the first solution probability matrix using a solution probability threshold, to obtain a first solution identifier (SID);

    identifying a first failure solution repository (FSR) entry associated with the first SID;

    making a first determination that the first FSR entry comprises a first failure solution patch (FSP);

    generating, based on the first determination, a first failure solution response using at least the first FSP; and

    transmitting, in response to the first failure solution request, the first failure solution response to the first FHA.

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