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METHOD AND SYSTEM FOR DYNAMICALLY AVOIDING INFORMATION TECHNOLOGY OPERATIONAL INCIDENTS IN A BUSINESS PROCESS

  • US 20200134534A1
  • Filed: 10/31/2018
  • Published: 04/30/2020
  • Est. Priority Date: 10/31/2018
  • Status: Active Application
First Claim
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1. A method of dynamically avoiding an information technology operational incident in a business process, the method comprising:

  • mapping, by an incident avoidance device, real-time unprocessed operational data with respect to an information technology (IT) transaction in the business process against a dynamic baseline for each of a set of relevant key performance indicators (KPI'"'"'s) for the IT transaction;

    dynamically detecting, by the incident avoidance system, an anomaly in the real-time unprocessed operational data based on the mapping;

    determining, by the incident avoidance system at an about time of the anomaly, one or more contemporaneous anomalies in real-time unprocessed application data and real-time unprocessed infrastructure data with respect to a plurality of applications and a plurality of components of an IT infrastructure respectively, wherein the plurality of applications and the IT infrastructure enables the business process;

    dynamically identifying, by the incident avoidance system, a root cause of the anomaly by correlating the anomaly and the one or more contemporaneous anomalies; and

    providing, by the incident avoidance system, the root cause for redressal so as to dynamically avoid the IT operational incident.

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