IMPLEMENTING PRIORITIZED ORDER SCORING

• US 20200134542A1
• Filed: 10/26/2018
• Published: 04/30/2020
• Est. Priority Date: 10/26/2018
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Albert, Jason T., Light, Matt K., Scheckel, Matthew J., Evans, Kahn C., Janssen, Steven B.
• Application Number:
  US16/171,576
• Publication Number:
  US 20200134542A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/0838 Historical data
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04W 4/025 using location based information parameters
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

A method, system and computer program product are provided for implementing enhanced prioritized order scoring based upon user location and user history. A prioritized order score used for work prioritization is calculated using user location and user history. A respective prioritized order score is identified for an ordered pickup location and an alternative pickup location. The identified prioritized order scores are compared to identify a location for the order.

Claims

1. A system for implementing enhanced prioritized order scoring based upon user location and history comprising:

a prioritized order scoring control logic,

said prioritized order scoring control logic tangibly embodied in a non-transitory machine readable medium used to implement enhanced prioritized order scoring;

said prioritized order scoring control logic, calculating a prioritized order score used for work prioritization; and

said prioritized order scoring control logic, identifying a respective prioritized order score for an ordered pickup location and an alternative pickup location, and

said prioritized order scoring control logic, comparing the identified prioritized order scores, and identifying a pickup location for the order.

2. The system as recited in claim 1, wherein said prioritized order scoring control logic, identifying a respective prioritized order score includes receiving and storing user location and user history data.

3. The system as recited in claim 2, includes storing multiple retail locations.

4. The system as recited in claim 1, further comprising said prioritized order scoring control logic:

updating the user location;

calculating an updated prioritized order score user for work prioritization using the updated user location;

identifying a respective updated prioritized order score for the ordered pickup location and the alternative pickup location; and

identifying a decrease in score relative to the ordered pickup location and an increase in score relative to the alternative pickup location.

5. The system as recited in claim 4, further comprising said prioritized order scoring control logic, automatically rerouting the order to the alternative pickup location, and updating the user history.

6. The system as recited in claim 4, further comprising said prioritized order scoring control logic, notifying the customer of the alternative pickup location, receiving a user response, and updating the user history to train the system.

7. The system as recited in claim 1, includes rerouting the order to the alternative pickup location enabling associated businesses to effectively manage staff and demands, and increasing customer satisfaction.

8. The system as recited in claim 1, wherein said prioritized order scoring control logic, identifying a respective prioritized order score includes calculating the respective prioritized order score using a pickup time given to the customer, and an estimated time for the customer'"'"'s arrival based upon location data and traffic travel time, and a sum representing a customer'"'"'s pickup history.

9. The system as recited in claim 1, includes control code stored on a non-transitory computer readable medium, and wherein said control code implements said prioritized order scoring control logic using stored customer history, retail locations and customer current location.

10. A method for implementing enhanced prioritized order scoring based upon user location and history comprising:

calculating a prioritized order score used for work prioritization;

identifying a respective prioritized order score for an ordered pickup location and for an alternative pickup location, and

comparing the identified prioritized order scores, and identifying a pickup location responsive to the compared values.

11. The method as recited in claim 10, includes providing prioritized order scoring control logic tangibly embodied in a non-transitory machine readable medium used to implement enhanced prioritized order scoring.

12. The method as recited in claim 10, includes receiving and storing user location and user history data.

13. The method as recited in claim 10, includes receiving and storing multiple retail locations.

14. The method as recited in claim 10, wherein comparing the identified prioritized order scores, and identifying a pickup location includes identifying a decrease in score relative to the ordered pickup location and an increase in score relative to the alternative pickup location.

15. The method as recited in claim 14, includes automatically rerouting the order to the alternative pickup location, and updating the user history.

16. The method as recited in claim 14, includes notifying the customer of the alternative pickup location, receiving a user response, and updating the user history to train the system.

17. The method as recited in claim 10, includes rerouting the order to the alternative pickup location enabling associated businesses to effectively manage staff and demands, and increasing customer satisfaction.

18. The method as recited in claim 10, wherein identifying a respective prioritized order score includes calculating the respective prioritized order score using a pickup time given to the customer, and an estimated time for the customer'"'"'s arrival based upon location data and traffic travel time, and a sum representing a customer'"'"'s pickup history.

19. The method as recited in claim 18, includes using base weighting added to location and history factors in calculating the respective prioritized order score to adjust for business preference, where the location weight is the weight applied to the location factors, and the history weight is applied to the history factors.

20. The method as recited in claim 10, includes providing control code stored on a non-transitory computer readable medium, and wherein said control code implements prioritized order scoring control using stored customer history, retail locations and customer current location.