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SYSTEMS AND METHODS FOR PRE-FILLING AND/OR PREDICTING RESPONSE DATA BY USE OF ARTIFICIAL INTELLIGENCE (AI) IN ON-LINE TARGETED SURVEYS TO CUSTOMERS TO IMPROVE THE COLLECTED SURVEY RESPONSE DATA

  • US 20200134637A1
  • Filed: 10/31/2018
  • Published: 04/30/2020
  • Est. Priority Date: 10/31/2018
  • Status: Active Application
First Claim
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1. A method for embedding response data to an on-line survey when soliciting feedback through the use of an on-line survey to user about an user experience to a software application service provided, the method comprising:

  • receiving an acknowledgement that the software application service is completed by the user, prior to sending to the user the on-line survey for completion;

    sending the on-line survey with response data included to aid the user in completing the on-line survey wherein the user is an electronically targeted user of the on-line survey by virtue of an use by the user of the software application service;

    embedding with response data pre-filled or predicted responses to at least one or more questions in the on-line survey by using an artificial intelligence (AI) model based on historical response data to on-line surveys and the response data predicted either directly or indirectly by algorithmic solutions from a set of data points and machine data designated within the software application service wherein the set of data points at least comprise data of time periods corresponding to;

    response time of providers to user requests, response time of providers to update data of the user requests; and

    response time of providers to resolve the user requests during the software application service; and

    enabling the user to selectively agree or disagree with embedded pre-filled or predicted response data included in the on-line survey prior to and during a completing of the on-line survey to ensure a sufficient level of accuracy in results of the response data collected by the on-line survey of the software application service.

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