APPLICATION RATING AND FEEDBACK

• US 20200134679A1
• Filed: 04/11/2018
• Published: 04/30/2020
• Est. Priority Date: 04/26/2017
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google LLC (Alphabet Inc.)
• Inventors: LEWIS, Justin, DAVIES, Scott
• Granted Patent: US 11,308,531 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 30/0278 Product appraisal
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

Implementations disclose personalized interruptive dialogs for application rating and sharing. A method includes identifying a first application for which a feedback of a user of a user device is desired; determining by a processing device, whether previous user interactions with one or mole second applications indicate that the user is interested in providing feedback for the one or more second applications; and responsive to determining that the previous user interactions with the one or more second applications indicate that the user is interested in providing the feedback for the one or more second applications, causing the user device to display, to the user, a prompt for the feedback for the first application.

Claims

1. A method comprising:

identifying a first application for which a feedback of a user of a user device is desired;

determining, by a processing device, whether previous user interactions with one or more second applications indicate that the user is interested in providing feedback for the one or more second applications; and

responsive to determining that the previous user interactions with the one or more second applications indicate that the user is interested in providing the feedback for the one or more second applications, causing the user device to display, to the user, a prompt for the feedback for the first application.

2. The method of claim 1, wherein the prompt for the feedback for the first application is a request to rate or share the first application.

3. The method of claim 1 or 2, wherein:

the previous user interactions comprise one or more ratings, by the user via one or more prompts, of the one or more second applications; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining a quantity of the one or more ratings meets a threshold quantity.

4. The method of claim 1, 2 or 3, wherein:

the previous interactions comprise a level of engagement of the user with the first application; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining the level of engagement meets a threshold level.

5. The method of claim 1, 2, 3 or 4, wherein:

the previous user interactions comprise one or more ratings, by the user via one or more prompts, of the one or more second applications and a level of engagement of the user with the first application; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises generating a combined score based on the one or more ratings and the level of engagement and determining the combined score meets a threshold score.

6. The method of any preceding claim, wherein:

the previous user interactions comprise one or more negative interactions comprising at least one of dismissing a corresponding prompt to rate the one or more second applications, a level of engagement of the user with the first application does not meet a threshold level, or a rating for the one or more second applications does not meet a threshold rating and does not have an accompanying comment; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining a quantity of negative interactions does not meet a threshold quantity.

7. The method of any preceding claim further comprising:

receiving user information corresponding to a plurality of users comprising the user; and

clustering, based on the user information, a subset of the plurality of users comprising the user into a first cluster, wherein;

the previous user interactions comprise a first median positive interaction rate of the first cluster; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining the first median positive interaction rate meets a threshold rate.

8. The method of any preceding claim further comprising determining a level of impact for displaying the prompt to the user based on the previous user interactions, wherein:

the level of impact comprises at least one of invasiveness of the prompt, size of the prompt, or location of the displaying of the prompt; and

the causing the user device to display, to the user, the prompt is based on the level of impact.

9. The method of any preceding claim wherein the one or more second applications comprise the first application;

or wherein the first application is different from any of the one or more second applications.

10. A non-transitory machine-readable storage medium storing instructions which, when executed cause a processing device of a user device to perform operations comprising:

identifying a first application for which a feedback of a user of a user device is desired;

determining, by the processing device, whether previous user interactions with one or more second applications indicate that the user is interested in providing feedback for the one or more second applications; and

responsive to determining that the previous user interactions with the one or more second applications indicate that the user is interested in providing the feedback for the one or more second applications, causing the user device to display, to the user, a prompt for the feedback for the first application.

11. The non-transitory machine-readable storage medium of claim 10, wherein the prompt for the feedback for the first application is a request to rate or share the first application.

12. The non-transitory machine-readable storage medium of claim 10 or 11, wherein:

the previous user interactions comprise one or more ratings, by the user via one or more prompts, of the one or more second applications; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining a quantity of the one or more ratings meets a threshold quantity.

13. The non-transitory machine-readable storage medium claim of 10, 11 or 12, wherein:

the previous interactions comprise a level of engagement of the user with the first application; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining the level of engagement meets a threshold level.

14. The non-transitory machine-readable storage medium claim of 10, 11, 12 or 13, wherein:

the previous user interactions comprise one or more ratings, by the user via one or more prompts, of the one or more second applications and a level of engagement of the user with the first application; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises generating a combined score based on the one or more ratings and the level of engagement and determining the combined score meets a threshold score.

15. The non-transitory machine-readable storage medium of any one of claims 10 to 14, wherein:

the previous user interactions comprise one or more negative interactions comprising at least one of dismissing a corresponding prompt to rate the one or more second applications, a level of engagement of the user with the first application does not meet a threshold level, or a rating for the one or more second applications does not meet a threshold rating and does not have an accompanying comment; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining a quantity of negative interactions does not meet a threshold quantity.

16. The non-transitory machine-readable storage medium of any one of claims 10 to 15, the operations further comprising:

receiving user information corresponding to a plurality of users comprising the user; and

clustering, based on the user information, a subset of the plurality of users comprising the user into a first cluster, wherein;

the previous user interactions comprise a first median positive interaction rate of the first cluster; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining the first median positive interaction rate meets a threshold rate.

17. The non-transitory machine-readable storage medium of any one of claims 10 to 16, the operations further comprising determining a level of impact for displaying the prompt to the user based on the previous user interactions, wherein:

the level of impact comprises at least one of invasiveness of the prompt, size of the prompt, frequency of the displaying of the prompt, timing of the displaying of the prompt, or location of the displaying of the prompt; and

impact causing the user device to display, to the user, the prompt is based on the level of impact.

18. The non-transitory machine-readable storage medium of any one of claims 10 to 17, wherein the one or more second applications comprise the first application that is different from any of the one or more second applications.

19. A system comprising:

a memory; and

a processing device, coupled to the memory, to;

identify a first application for which a feedback of a user of a user device is desired;

determine whether previous user interactions with one or more second applications indicate that the user is interested in providing feedback for the one or more second applications; and

responsive to determining that the previous user interactions with the one or more second applications indicate that the user is interested in providing the feedback for the one or more second applications, cause the user device to display, to the user, a prompt for the feedback for the first application.

20. The system of claim 19, wherein the prompt for the feedback for the first application is a request to rate or share the first application.

21. The system of claim 19 or 20, wherein:

the previous user interactions comprise one or more ratings, by the user via one or more prompts, of the one or more second applications; and

the determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining a quantity of the one or more ratings meets a threshold quantity.

22. The system of claim 19, 20 or 21, wherein:

the previous interactions comprise a level of engagement of the user with the first application; and

determining that the previous user interactions indicate that the user is interested in providing the feedback comprises determining the level of engagement meets a threshold level.

23. The system of claim 19, 20, 21 or 22, wherein:

the previous user interactions comprise one or more ratings, by the user via one or more prompts, of the one or more second applications and a level of engagement of the user with the first application; and

determining that the previous user interactions indicate that the user is interested in providing the feedback comprises generating a combined score based on the one or more ratings and the level of engagement and determining the combined score meets a threshold score.