INTERACTIVE SOFTWARE RENORMALIZATION
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Abstract
A system may include a database and server device(s) disposed within a remote network management platform. The database may contain established normalization information for a plurality of software applications installed on computing devices of a managed network. The server device(s) may be configured to: update a content library to include canonical normalization information for a particular software application of the plurality; after updating the content library, make a determination that established normalization information for the particular software application is inconsistent with the canonical normalization information for the particular software application; in response to making the determination, provide, to a client device associated with the managed network, a representation of a graphical user interface that displays (i) a suggestion to update the established normalization information for the particular software application based on the canonical normalization information for the particular software application and (ii) prompts to accept or reject the suggestion.
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Citations
40 Claims
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1-20. -20. (canceled)
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21. A system, comprising:
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a processor; and a memory, accessible by the processor, the memory storing instructions, that when executed by the processor, cause the processor to perform operations comprising; receiving canonical normalization information for a configuration item (CI) associated with one or more hardware resources, one or more software resources, or both, in a managed network, wherein the CI is stored in a configuration management database (CMDB); determining that one or more information parameters associated with the CI are inconsistent with the received canonical normalization information for the CI; generating and transmitting, to a display device, a graphical user interface comprising an indication of a suggestion to update the one or more information parameters associated with the CI based on the received canonical normalization information for the CI; receiving, from the display device, acceptance of the suggestion; and updating the one or more information parameters associated with the CI to be consistent with the received canonical normalization information based on the suggestion. - View Dependent Claims (22, 23, 24, 25, 26, 27)
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28. A method, comprising:
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receiving, via one or more processors, canonical normalization information for a configuration item (CI) associated with one or more hardware resources, one or more software resources, or both, in a managed network, wherein the CI is stored in a configuration management database (CMDB); determining, via the one or more processors, that one or more information parameters associated with the CI are inconsistent with the received canonical normalization information for the CI; and generating and transmitting, to a display device, a graphical user interface comprising an indication of a suggestion to update the one or more information parameters associated with the CI based on the received canonical normalization information for the CI. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35)
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36. A non-transitory, computer-readable medium, comprising instructions that when executed by one or more processors, cause the one or more processors to perform operations comprising:
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receiving canonical normalization information for a configuration item (CI) associated with one or more hardware resources, one or more software resources, or both, in a managed network, wherein the CI is stored in a configuration management database (CMDB) and the canonical normalization information comprises compliance information associated with one or more software license rights; determining that one or more information parameters associated with the CI comprise manually submitted information by a user; determining that the one or more information parameters associated with the CI are inconsistent with the received canonical normalization information for the CI; generating and transmitting, to a display device, a graphical user interface comprising an indication of a suggestion to update the one or more information parameters associated with the CI based on the received canonical normalization information for the CI; receiving, from the display device, acceptance of the suggestion; and updating the one or more information parameters associated with the CI to be consistent with the received canonical normalization information based on the suggestion. - View Dependent Claims (37, 38, 39, 40)
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Specification