SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING ENHANCED CHAT SERVICES

• US 20200137004A1
• Filed: 07/06/2018
• Published: 04/30/2020
• Est. Priority Date: 07/07/2017
• Status: Active Grant

• Current Assignee: Samchat Incorporated
• Original Assignee: Samchat Incorporated
• Inventors: Yu, John, Fox, James Keener
• Granted Patent: US 11,265,270 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A method for providing messaging services includes accessing an organization structure of an organization; creating chat services user accounts in response to the organization structure of the organization; creating groups of users in response to the organization structure of the organization, the groups comprising a chat group and a broadcast chat group; wherein the chat group provides bidirectional messaging from each member of the chat group to each other member of the chat group; wherein broadcast chat group provides unidirectional messaging from a broadcast group owner to each other member of the broadcast chat group.

Claims

1. A method for providing messaging services, the method comprising:

accessing an organization structure of an organization;

creating chat services user accounts in response to the organization structure of the organization;

creating groups of users in response to the organization structure of the organization, the groups comprising a chat group and a broadcast chat group;

wherein the chat group provides bidirectional messaging from each member of the chat group to each other member of the chat group;

wherein broadcast chat group provides unidirectional messaging from a broadcast group owner to each other member of the broadcast chat group.

2. The method of claim 1 further comprising:

creating second chat group, the second chat group a subset of the chat group.

3. The method of claim 1 further comprising:

creating second broadcast chat group, the second broadcast chat group a subset of the broadcast chat group.

4. The method of claim 1 wherein:

creating groups comprises grouping users based on contacts internal to the organization and contacts external to the organization.

5. The method of claim 1 further comprising:

reporting messaging activity of the chat group within the organization.

16. A computer program product, the computer program product including a storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for facilitating operations of claim 1.

17. A system comprising:

memory comprising computer-executable instructions; and

a processor executing the computer-executable instructions, the computer-executable instructions, when executed by the processor, cause the processor to perform operations of claim 1.

6. A method for managing customer chat services, the method comprising:

receiving a login request from a customer service agent;

assigning, through a customer service agent login manager, an access code;

providing the access code to the customer service agent;

granting the customer service agent access to the customer chat services upon receiving the access code; and

initiating a one-to-one chat session between the customer service agent and a customer;

the customer service agent login manager adding and removing customer service agents from the customer chat services in response customer demand in real-time.

7. A method for accessing chat services, the method comprising:

receiving an access code generated by a chat server executing a chat services application;

installing a user chat application on a device;

executing the user chat application on the device; and

entering the access code into the user chat application on the device to initiate the chat services.

8. The method of claim 7 wherein access to the chat services is provide without requiring a user password.

9. A method for accessing chat services, the method comprising:

reading a machine readable code associated with a first entity;

automatically joining a group associated with the first entity in response to reading the machine readable code;

receiving a chat message delivered to the group from the first entity.

10. The method of claim 9, wherein the group comprises one of a chat group and a broadcast chat group.

11. A method for facilitating payments though chat services, the method comprising:

creating a user chat account on a device;

creating a user chat payment account on a device;

linking the user chat payment account to a source of funds;

initiating a transaction through the user chat payment account; and

confirming the transaction via an input received through the user chat account.

12. A method for communicating via chat, the method comprising:

transmitting a chat message from a first user device to a second user device, the chat message including an embedded executable command;

upon selection of the embedded executable command at the second user device, generating and transmitting an automated message from the second user device to the first user device.

13. The method of claim 12 wherein the embedded executable command includes an interactive emoji.

14. A method for communicating via chat, the method comprising:

creating a chat message, the chat message including a variable field;

for each recipient of the chat message, populating the variable field in response to a user profile on a chat server;

transmitting the chat message to each recipient.

15. A method for communicating via chat, the method comprising:

creating an owner coupon book identifying a coupon redeemable at a business;

creating a chat message including the coupon;

transmitting the chat message to contacts of the business;

receiving the chat message at a user device; and

creating a user coupon book identifying the coupon received at the user device.