ADAPTIVE DIALOG STRATEGY FOR MULTI TURN CONVERSATION SYSTEMS USING INTERACTION SEQUENCES
First Claim
1. A method comprising:
- retrieving, by one or more processors, one or more messages from a conversation between a user and an interactive agent;
determining, by the one or more processors, at least one label for the one or more messages between a user and an interactive agent;
comparing, by the one or more processors, the at least one label for the one or more messages to a sequence model;
identifying, by the one or more processors, the one or more messages from the conversation indicate an exit condition for the user based, at least in part, on the comparison of the at least one label for the one or more messages to the sequence model; and
sending, by the one or more processors, a recovery message to the user to redirect the conversation.
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Accused Products
Abstract
A method, computer program product and computer system for recovering from a likely exit condition in an electronic conversation with a user and interactive agent is provided. A processor retrieves one or more messages from a conversation between a user and an interactive agent. A processor determines at least one label for the one or more messages between a user and an interactive agent. A processor compares the at least one label for the one or more messages to a sequence model. A processor identifies the one or more messages from the conversation indicate an exit condition for the user based on the comparison of the at least one label for the one or more messages to the sequence model. A processor sends a recovery message to the user to redirect the conversation.
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Citations
20 Claims
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1. A method comprising:
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retrieving, by one or more processors, one or more messages from a conversation between a user and an interactive agent; determining, by the one or more processors, at least one label for the one or more messages between a user and an interactive agent; comparing, by the one or more processors, the at least one label for the one or more messages to a sequence model; identifying, by the one or more processors, the one or more messages from the conversation indicate an exit condition for the user based, at least in part, on the comparison of the at least one label for the one or more messages to the sequence model; and sending, by the one or more processors, a recovery message to the user to redirect the conversation. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product comprising:
one or more computer-readable storage media and program instructions stored on the one or more computer-readable storage media, the program instructions comprising; program instructions to retrieve one or more messages from a conversation between a user and an interactive agent; program instructions to determine at least one label for the one or more messages between a user and an interactive agent; program instructions to compare the at least one label for the one or more messages to a sequence model; program instructions to identify the one or more messages from the conversation indicate an exit condition for the user based, at least in part, on the comparison of the at least one label for the one or more messages to the sequence model; and program instructions to send a recovery message to the user to redirect the conversation. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer system for comprising:
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one or more computer processors; one or more computer readable storage media; and program instructions stored on the computer readable storage media for execution by at least one of the one or more processors, the program instructions comprising; program instructions to retrieve one or more messages from a conversation between a user and an interactive agent; program instructions to determine at least one label for the one or more messages between a user and an interactive agent; program instructions to compare the at least one label for the one or more messages to a sequence model; program instructions to identify the one or more messages from the conversation indicate an exit condition for the user based, at least in part, on the comparison of the at least one label for the one or more messages to the sequence model; and program instructions to send a recovery message to the user to redirect the conversation. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification