LINKING A PHYSICAL ITEM TO A VIRTUAL ITEM

• US 20200137047A1
• Filed: 10/30/2018
• Published: 04/30/2020
• Est. Priority Date: 10/30/2018
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Zucker, Brent Vance, Borowicz, Robert Alexander, Lieberman, Adam Justin, {hacek over (S)}avara, Pavel
• Granted Patent: US 10,972,457 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/51 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06V 40/103 Static body considered as a whole, e.g. static pedestrian or occupant recognition
• CPC Class Codes: G06V 40/172 Classification, e.g. identification
• CPC Class Codes: G06V 40/173 face re-identification, e.g. recognising unknown faces across different face tracks
• CPC Class Codes: H04L 63/0853 using an additional device, e.g. smartcard, SIM or a different communication terminal cryptographic mechanisms or cryptographic arrangements for entity authentication involving additional secure or trusted devices H04L9/3234
• CPC Class Codes: H04L 63/0861 using biometrical features, e.g. fingerprint, retina-scan cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231
• CPC Class Codes: H04W 12/48 using secure binding, e.g. securely binding identity modules to devices, services or applications
• CPC Class Codes: H04W 4/35 for the management of goods or merchandise
• CPC Class Codes: H04W 4/80 Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication

Abstract

Disclosed are systems and methods for mapping a virtual shopper to a physical shopper. The systems and methods may include receiving, at a backend system, unidentified customer data including information about an unidentified customer. Customer identity data including identifying information about the customer may be received from the customer. An authentication token may be generated that links the unidentified customer data to the customer identity data.

Claims

1. A method comprising:

receiving, at a backend system, unidentified customer data including information about an unidentified customer;

receiving, from the customer, customer identity data, the customer identity data including identifying information about the customer; and

generating an authentication token that links the unidentified customer data to the customer identity data.

2. The method of claim 1, wherein receiving unidentified customer data includes receiving a plurality of images of the customer from multiple cameras.

3. The method of claim 2, wherein the multiple cameras are arranged at different angles relative to the customer.

4. The method of claim 2, further comprising extracting the unidentified customer data from at least one of the plurality of images.

5. The method of claim 1, wherein receiving unidentified customer data includes receiving a weight of the unidentified customer.

6. The method of claim 1, wherein receiving the customer identity data includes receiving the customer identity data from a mobile device of the customer.

7. The method of claim 6, wherein the customer identity data is pushed from the mobile device to the backend system.

8. The method of claim 1, wherein receiving the customer identity data includes transmitting, by the backend system, a request to a mobile device of the customer.

9. The method of claim 1, wherein receiving the customer identity data includes receiving the customer identity data from a kiosk.

10. The method of claim 1, wherein unidentified customer data includes biometric data of the customer and the customer identity data includes complimentary biometric data.

11. A system comprising:

a plurality of sensors located proximate an entrance to a store;

a backend system including a processor; and

a non-transitory computer-readable storage medium storing instruction that, when executed by the processor, cause the processor to perform operations comprising;

receiving unidentified customer data including information about an unidentified customer,

receiving, from the customer, customer identity data, the customer identity data including identifying information about the customer; and

generating an authentication token that links the unidentified customer data to the customer identity data.

12. The system of claim 11, wherein

the plurality of sensors includes a plurality of cameras operable to transmit a plurality of images of the customer to the backend system;

and

receiving unidentified customer data includes receiving the plurality of images of the customer from multiple cameras.

13. The system of claim 12, wherein the multiple cameras are arranged at different angles relative to the customer.

14. The system of claim 12, further comprising extracting the unidentified customer data from at least one of the plurality of images.

15. The system of claim 11, wherein

the plurality of sensors includes a scale located in the floor of the entrance to the store;

and

receiving unidentified customer data includes receiving a weight of the unidentified customer from the scale.

16. The system of claim 11, wherein receiving the customer identity data includes receiving the customer identity data from a mobile device of the customer.

17. The system of claim 16, wherein the customer identity data is pushed from the mobile device to the backend system.

18. The system of claim 11, wherein receiving the customer identity data includes transmitting, by the backend system, a request to a mobile device of the customer.

19. The system of claim 11, wherein receiving the customer identity data includes receiving the customer identity data from a kiosk.

20. The system of claim 11, wherein unidentified customer data includes biometric data of the customer and the customer identity data includes complimentary biometric data.