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PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS

  • US 20200137227A1
  • Filed: 01/02/2020
  • Published: 04/30/2020
  • Est. Priority Date: 03/28/2018
  • Status: Active Grant
First Claim
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1. A server comprising:

  • a microprocessor; and

    a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that program the microprocessor to;

    establish a virtual reality communication session with a communication endpoint, wherein the communication endpoint comprises an application in communication with the server;

    place the communication endpoint on hold; and

    in response to placing the communication endpoint on hold, send a first communication via the server, to the communication endpoint wherein the first communication comprises a virtual reality on-hold content for presentation on the communication endpoint.

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