Digitally-controlled telephone answering switching system

• US 4,302,632 A
• Filed: 07/27/1979
• Issued: 11/24/1981
• Est. Priority Date: 10/18/1976
• Status: Expired due to Term

• Current Assignee: Graphic Imaging, Inc.
• Original Assignee: Graphic Imaging, Inc.
• Inventors: Yampol, Barry, Vicari, Ronald P.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US06/061,273
• Time in Patent Office: 851 Days
• Field of Search: 179/27 FH, 179/27 FF, 179/27 DB, 179/26, 179/27 C, 179/18 FC, 179/18 AD, 179/27 D, 179/18 FF, 179/18 FG
• US Class Current: 379/214.01
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

A digitally controlled telephone answering switching system is disclosed which can economically and efficiently serve a large number of subscribers over a vast geographic area. The system utilizes a plurality of remote sites each of which is adjacent to a telephone company central office and which includes a trunk concentrator to reduce the number of trunk lines required to service the subscribers. A central site of this answering system serves as a facility to answer calls relayed through the remote sites. It includes a concentrator to further reduce the number of lines to operator positions. A computer at the central site controls the entire system, determines switching paths through the concentrators from a subscriber line to an operator, furnishes answering information to operators and stores instructions for answering incoming messages. The logic of the system permits any operator to answer any incoming telephone call on any subscriber line promptly, economically and correctly.

Claims

1. A digitally controlled telephone answering switching system serving the subscribers of at least one telephone company central office comprising:

(a) a remote site in close geographic proximity to said telephone company central office;

(b) a central site at which the telephones of subscribers are actually answered;

(c) a plurality of incoming telephone lines of subscribers at said remote site;

(d) at least one remote site concentrator and associated control unit located at said remote site and responsive to said plurality of incoming telephone lines;

(e) a plurality of trunk lines connecting said remote site concentrator to said central site;

(f) a plurality of operator positions at said central site each including telephone receiving and transmitting means for answering calls;

(g) line scanning means included in said remote site control unit coupled to said plurality of incoming telephone lines for scanning each of said incoming lines to determine whether the line should be answered and switched to one of said plurality of trunk lines;

(h) address decoding and switching means included in said remote site control unit coupled to said line scanning means and responsive to a digitally coded address for causing a switching connection in said remote site concentrator from a subscriber line to be answered via one connecting path of a plurality of connecting paths to a given trunk line;

(i) digital computer means at said central site including table look-up means for determining from among the plurality of connecting paths a free answering path through the remote site concentrator and also including address generation means for generating a digitally coded address defining said free answering path through the remote site concentrator; and

(j) data transmission means connected between said address generation means and said remote site control unit for transmitting said digitally coded address to said control unit, whereby a call to be answered is switched to said central site;

(k) said digital computer means also causing a switching connection at said central site from said given trunk line to an available operator position selected by said digital computer means so that an operator can answer the call.

2. A digitally controlled telephone answering switching system according to claim 1 further comprising:

(l) subscriber data memory means included in said remote site control unit and responsive to subscriber ring data transmitted by said digital computer means via said data transmission means for storing said subscriber ring data;

(m) ring counting means included in said remote site control unit responsive to a ringing subscriber line selected by said line scanning means for counting the number of rings on the subscriber line to determine whether a call should be answered; and

(n) subscriber identifying data means at said remote site associated with said line scanning means for transmitting subscriber identifying data via said data transmission means to said digital computer means at said central site for identifying a call to be answered.

3. A digitally controlled telephone answering switching system according to claim 2 wherein said remote site control unit further comprises means for producing a subscriber line off-hook condition, producing a subscriber line on-hook condition and disconnecting the subscriber line from a trunk line, and deactivating all subscriber lines and trunks.

4. A digitally controlled telephone answering switching system according to claim 3 wherein said remote site control unit further comprises means for loading a ring count in said subscriber data memory means, comparing the ring count with the loaded count and determining when a ring count exceeds the loaded count by two.

5. A digitally controlled telephone answering switching system according to claim 2 further comprising subscriber ring count storage and transmission means in said digital computer means at said central site for storing and transmitting subscriber ring count data via said data transmission means to said subscriber data memory means in said remote site control unit.

6. A digitally controlled telephone answering switching system according to claim 2 wherein said address generation means at said central site is responsive to subscriber identifying data, transmitted via said data transmission means from said subscriber identifying data means at said remote site, identifying a call to be answered for generating a digitally coded address defining a free answering path through said remote site concentrator.

7. A digitally controlled telephone answering switching system serving the subscribers of at least one telephone company central office comprising:

(a) a remote site in close geographic proximity to said telephone company central office;

(b) a central site at which the telephones of subscribers are actually answered;

(c) a plurality of incoming telephone lines of subscribers at said remote site;

(d) at least one remote site concentrator and associated control unit located at said remote site and responsive to said plurality of incoming telephone lines;

(e) a central site concentrator and associated control unit located at said central site;

(f) a plurality of trunk lines connecting said remote site concentrator to said central site concentrator;

(g) a plurality of operator positions at said central site each including telephone receiving and transmitting means for answering calls;

(h) line scanning means included in said remote site control unit coupled to said plurality of incoming telephone lines for scanning each of said incoming lines to determine whether the line should be answered and switched to one of said plurality of trunk lines;

(i) first address decoding and switching means included in said remote site control unit coupled to said line scanning means and responsive to a first digitally coded address for causing a switching connection in said remote site concentrator from a subscriber line to be answered via one connecting path of a plurality of connecting paths to a given trunk line;

(j) second address decoding and switching means included in said central site control unit coupled to said plurality of trunk lines and responsive to a second digitally coded address for causing a switching connection in said central site concentrator from said given trunk line via one connecting path of a plurality of connecting paths to a given operator position for answering the call;

(k) digital computer means at said central site including table look-up means for determining from among the pluralities of connecting paths a free answering path through the remote site concentrator and a free answering path through the central site concentrator and also including address generation means for generating the first and second digitally coded addresses respectively defining a free answering path through the remote site concentrator and a free answering path through the central site concentrator; and

(l) data transmission means connected between said address generation means and each of said remote site and central site control units for transmitting a digitally coded address to the control unit of the concentrator to be switched, whereby a call is switched to an operator position at said central site.

8. The digitally controlled telephone answering switching system according to claim 7 wherein said remote site control unit includes means for generating subscriber identification data identifying a subscriber telephone line having a call to be answered.

9. A digitally controlled telephone answering switching system according to claim 8 wherein said address generation means at said central site is responsive to subscriber identifying data transmitted via said data transmission means and identifying a call to be answered for generating a digitally coded address defining a free answering path through said remote site concentrator.

10. A digitally controlled telephone answering switching system according to claim 9 further comprising subscriber ring count storage and transmission means in said digital computer means at said central site for storing and transmitting subscriber ring count data via said data transmission means to said subscriber data memory means in said remote site control unit.

11. A digitally controlled telephone answering switching system according to claim 10 wherein said address generation means at said central site is responsive to subscriber identifying data, transmitted via said data transmission means from said subscriber identifying data means at said remote site, identifying a call to be answered for generating a digitally coded address defining a free answering path through said remote site concentrator.