Telephone answering system

• US 4,355,207 A
• Filed: 05/30/1980
• Issued: 10/19/1982
• Est. Priority Date: 05/30/1980
• Status: Expired due to Term

• Current Assignee: Amtel Communications Incorporated
• Original Assignee: Amtel Communications Incorporated
• Inventors: Curtin, William J.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US06/154,914
• Time in Patent Office: 872 Days
• Field of Search: 179/27 FH, 179/27 D, 179/27 A, 179/27 FG, 179/27 FF, 179/27 FB, 179/27 F, 179/18 FC, 179/18 BE, 179/18 FH, 179/5.5, 179/5 R, 179/27 DB, 179/84 B , 179/18 BG
• US Class Current: 379/88.19
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04Q 3/00 Selecting arrangements H04Q5/00 - H04Q11/00 take precedence

Abstract

The telephone answering system includes a call concentrator capable of coupling a plurality of subscriber telephone lines to a single answering station. The concentrator is coupled to the plurality of subscriber lines and transfers calls to such lines one at a time through a single talk path that is connected to the answering station. In addition, over the same single talk path all identification information and communication between the operator and the concentrator is transmitted. Prior to transferring calls from the subscriber lines to the answering station audible identification information is provided to the operator at the answering station. The operator can selectively choose to receive only the identification signal or the identification signal immediately followed by the call to the subscriber line. If a call to one of the subscriber lines is already coupled to the answering station then additional incoming calls are placed on hold and subsequently transferred one at a time to the answering station. The remote hold device will answer such additional incoming calls with a preprogramed message and then place the call on hold until the line to the answering station is free to receive the next call. Upon command from the operator, the next awaiting call will be coupled through the single talk line to the answering station.

Claims

1. A telephone answering system including a call concentrating means for concentrating a plurality of subscriber telephone lines coupled to said concentrating means through a single telephone circuit to a single answering station so that an operator at the answering station can be connected to and answer telephone calls to any one of the plurality of subscriber telephone lines, said concentrating means comprising:

input means for coupling said concentrating means to a plurality of subscriber telephone lines;

identifying means for generating an identification signal identifying each subscriber line when such line receives a call;

output means for coupling said concentrating means to an answering station through a single telephone circuit with said identifying means first transmitting the identification for a subscriber line over the single telephone circuit before establishing a connection between a caller and the answering station, said output means allowing an operator at the answering station to select for reception between only the identification signal and the identification signal immediately followed by connection to the call coupled from the corresponding subscriber line; and

remote hold means for answering incoming calls to the subscriber telephone lines that are coupled to said concentrating means and holding such calls when one of the other subscriber lines is already coupled to the answering station.

2. A telephone answering system according to claim 1 wherein said remote hold means answers incoming calls coupled from subscriber lines with a preprogramed message.

3. A telephone answering system according to claim 1 or 2 wherein said identifying means generates an audible designation that identifies the subscriber line from which a call is to be connected to the answering station, which designation is transmitted over the telephone circuit and can be heard by an operator at the answering station.

4. A telephone answering system according to claim 1 or 2 further comprising ring counting means for counting the number of rings of a call on a subscriber line being coupled to said concentrating means, said ring counting means having delay means for delaying answering of the call until there has been a preselected number of rings.

5. A telephone answering system according to claim 4 wherein said remote hold means only will answer a call on a subscriber line when the number of rings has exceeded the preselected ring count for such subscriber line.

6. A telephone answering system according to claim 1 or 2 further comprising alerting means for transmitting an intermittent signal over the single telephone circuit when a call on another subcriber line has been placed on hold by said remote hold means.

7. A concentrator system for concentrating a plurality of subscriber lines to a single telephone circuit connected to a telephone answering station so as to enable an operator at the telephone answering station to answer calls to such subscriber lines, said concentrator system comprising:

input means coupled to each of the subscriber lines and having a separate ring voltage circuit associated with each subscriber line;

scanning means for scanning all of said ring voltage circuits;

comparing means for comparing the number of rings on each ring voltage circuit against a ring count threshold;

coupling means for coupling an incoming call for one of the subscriber lines to the single telephone circuit to the answering station; and

remote hold means for holding other incoming calls to subscriber lines when one call is already coupled by said coupling means to the answering station over the single telephone circuit.

8. A concentrator system according to claim 7 wherein said scanning means includes ring counting means for counting the number of rings of a call on a subscriber line being coupled to said concentrator system and said comparing means delays answering of the call until there has been a selected number of rings on said ring voltage circuit that exceeds a ring count threshold.

9. A concentrator system according to claim 7 wherein said remote hold means answers incoming calls transferred from the subscriber lines with a preprogrammed message.

10. A concentrator system according to claim 7 further comprising alerting means for transmitting an intermittent signal across the single telephone circuit when a call on another subscriber line has been placed on hold by said remote hold means.

11. A concentrator system according to claim 7, 8, 9 or 10 further comprising identifying means for generating an identification signal identifying each subscriber line when such line receives a call and coupling said identification signal to said coupling means for transmission to the answering station.

12. A concentrator system according to claim 11 wherein said identifying means includes speech synthesizing means coupled both to said coupling means for generating audible information in response to the identification signal for transmission to the answering station and to said remote hold means for generating an audible message for transmission to subscriber lines placed on hold by said remote hold means.

13. A concentrator system according to claim 12 wherein said speech synthesizing means transmits the audible identification information across the single telephone circuit through which calls to the subscriber lines that are received by said concentrator system are coupled to the answering station.

14. A concentrator system according to claim 13 wherein said coupling means enables an operator at the telephone answering station to select for reception between only the identification information and the identification information immediately followed by the corresponding call.

15. A telephone answering system including a concentrating means for concentrating a plurality of subscriber telephone lines through a single telephone circuit to a single answering station so that an operator at the answering station can be connected to and answer telephone calls to any one of the plurality of subscriber lines, said concentrating means comprising:

a plurality of subscriber interface circuits, each of said subscriber interface circuits being associated with one of the subscriber lines and being coupled thereto, each of said subscriber interface circuits including ring sensing means for sensing the number of rings on the corresponding subscriber line when a call is received by such line;

output coupling means for coupling calls to the subscriber lines to an answering station one call at a time through a single telephone circuit;

control means coupled to said subscriber interface circuits for answering a call to any one of the subscriber lines when such call exceeds a preselected number of rings, said control means including identification means for generating an identification signal identifying each subscriber line when such line receives a call and remote hold means for answering incoming calls to the subscriber lines that are coupled to said concentrating means and holding such calls when one of the other subscriber lines is already coupled to the answering station by said output coupling means; and

speech synthesizing means coupled to and functioning in conjunction with said control means for providing audible identification information in response to identification signals from said identification means and an audible message to be coupled to said subscriber interface circuits when subscriber lines are placed on hold by said remote hold means.

16. A telephone answering system according to claim 15 wherein said output coupling means is coupled to said control means and functions in conjunction therewith for allowing an operator at the answering station to select for reception between only the identification information and the identification information immediately followed by connection to the call transferred from the corresponding subscriber line.

17. A telephone answering system according to claim 16 wherein said ring sensing means is coupled to and functions in conjunction with said control means for controlling answering of a call so that such call is only answered after there has been a preselected number of rings.

18. A telephone answering system according to claim 15 or 16 wherein said control means further includes alerting means for transmitting an intermittent signal over the single telephone circuit when a call on another subscriber line has been placed on hold by said remote hold means.

19. A telephone answering system according to claim 18 wherein said ring sensing means is coupled to and functions in conjunction with said control means for controlling answering of a call so that such call is only answered after there has been a preselected number of rings.