Automatic audience survey system

• US 4,451,700 A
• Filed: 08/27/1982
• Issued: 05/29/1984
• Est. Priority Date: 08/27/1982
• Status: Expired due to Fees

• Current Assignee: Unisys Corporation
• Original Assignee: M A Kempner Incorporated
• Inventors: Kempner, Marvin A., Elder, Robert E.
• Primary Examiner(s): Pellinen, A. D.
• Assistant Examiner(s): Brady, W. J.
• Application Number:
  US06/412,079
• Time in Patent Office: 641 Days
• Field of Search: 179/2 AS, 179/1 SM, 179/1 VC, 179/18 B, 179/6.02, 179/6.04, 179/1 SD, 179/6.14, 455/2, 364/513.5, 381/43-45, 381/51-53
• US Class Current: 379/88.01
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems

Abstract

A telephone based automatic audience survey system for polling an audience to obtain data representative of the opinion regarding a question of interest is disclosed having a first means responsive to incoming calls for answering the calls with an analog voice signal that both identifies the telephone based automatic audience survey system and queries a response in regard to the question of interest, and a second means connected to the first means and responsive to the answers provided to the query portions of the analog voice signal for providing data representative of the consensus regarding the question of interest. Third means connected to the second means are operative to display the data in real-time. The third means includes a video character generator, an audio signal generator, and an operator display.

Claims

1. A telephone based single phone number accessed automatic audience survey system for obtaining information representative of the opinion of an audience regarding a question of interest from a plurality of individuals of said audience, comprising in combination:

a first means for holding a plurality of phone lines in an off-hook condition in response to individuals of said audience calling said single phone number;

a second means operatively connected to said plurality of phone lines in said off-hook condition for providing a voice-message to each of said plurality of phone lines simultaneously which asks each such individual for a response in one of at least two selectable categories in regard to said question of interest;

a third means operatively connected to said phone lines in said off-hook condition for storing data in preselected data latches that respectively correspond to said selectable categories in accordance with the particular responses of the individuals; and

a fourth means connected to said preselected data latches for tabulating said data representative of the particular responses of the individuals of said audience to provide composite data representative of the opinion of said audience.

2. The telephone based single number accessed automatic audience survey system of claim 1, wherein said first means includes a telephone line interface control subsystem operative to detect a ring and to hold individual lines in an off-hook condition in response to detecting said ring.

3. The telephone based single phone number accessed automatic audience survey system as recited in claim 2, wherein each of said telephone line interface control subsystems include a CH 1810 direct telephone line interconnect chip.

4. The telephone based single phone number accessed automatic audience survey system of claims 2 or 3, wherein said fourth means includes a microprocessor operatively connected to said telephone line interface control subsystems and having a non-volatile RAM associated therewith.

5. The telephone base single phone number accessed automatic audience survey system of claim 1, wherein said second means includes a first voice synthesis subsystem operatively connected to said first means.

6. The telephone based single phone number accessed automatic audience survey system of claim 5, wherein said voice synthesis subsystem includes a VSM 2032.

7. The telephone base single phone number accessed automatic audience survey system of claims 5 or 6, wherein said forth means includes a microprocessor operatively connected to said voice synthesis subsystem.

8. The telephone based single phone number accessed automatic audience survey system of claim 1 wherein said third means includes a time-responsive voice activated switch operatively connected to said data latches.

9. The telephone based single phone number accessed automatic audience survey system of claim 1, further including a fifth means operatively connected to said fourth means for providing in real-time a video signal representative of said opinion.

10. The telephone based single phone number accessed automatic audience survey system of claims 1 or 9, further including a sixth means operatively connected to said fourth means for providing in real-time an analog voice signal representative of said opinion.

11. An automatic telephone polling system connected to a single phone number accessible rotary-type telephone exchange which provides audience opinion information in regard to a matter of interest, comprising:

a system microprocessor;

a voice synthesis subsystem connected to said system microprocessor for providing an analog voice signal having a common portion with synthesises a message including an operator selectable query portion which queries audience opinion on the matter of interest in at least two audience selectable response categories;

a plurality of telephone line interface control subsystems each responsive to calls received from said rotary-type exchange and connected to said system microprocessor and operative to detect incoming calls from said rotary-type telephone exchange, to hold said detected calls in an off-hook condition, to apply said analog synthesized voice signal from said voice synthesis subsystem to said detected calls in the off-hook condition simultaneously, and to provide data respectively representative of corresponding ones of said selectable categories in response to the corresponding oral responses to said query portions of said voice synthesized message provided by individuals of said audience; and

means connected to said system microprocessor and responsive to said data for displaying in real-time composite data representative of the audience opinion.

12. The automatic telephone polling system of claim 11, wherein said means is an operator interactive plasma display.

13. The automatic telephone polling system of claim 12, wherein said plasma display is an APD 32 A025.

14. The automatic telephone polling system of claim 11, wherein said means is a video character generator subsystem for displaying said composite data representative of said opinion in real-time.

15. The automatic telephone polling system of claim 11, wherein said means is an audio voice synthesis subsystem for providing an analog signal representative of said composite data in real-time.

16. The automatic telephone polling system of claim 15, wherein said audio voice synthesis subsystem includes a counter controlled PROM operatively connected to a VSM 2032 voice synthesis module.

17. The automatic telephone polling system of claims 12, 14, or 15, wherein each of said telephone line interface control subsystems includes a time-responsive and voice activated switch and a data latch.

18. The automatic telephone polling station of claim 17, wherein said telephone line interface control subsystems each include a CH 1810.

19. A telephone based automatic audience survey system for polling an audience to obtain data over a predetermined plurality of data collection intervals representative of the opinion regarding a question of interest, each of said data collection intervals including a data collection window, a vote enable window, and a vote tabulate window, comprising:

a processor;

first means connected to said processor and responsive to incoming calls during successive ones of said data collection windows of said data collection intervals for holding said calls in an off-hook condition;

second means connected to said first means and said processor and responsive to said calls in an off-hook condition during successive ones of said vote enable windows of said data collection intervals for answering said calls with an analog voice signal that includes an automatic audience survey system query portion that asks for an oral response in one of at least two audience-selectable answer categories in regard to the question of interest;

third means connected to said first means, said second means, and said processor and responsive to the oral responses provided to said query portions of said analog voice signal during successive ones of said vote enable windows of said data collection intervals for providing data in data latches respectively representative of the corresponding one of said audience-selectable answer categories regarding the question of interest; and

fourth means connected to said third means and said processor and responsive to said data during successive ones of said vote tabulate windows of said data collection intervals for providing in real-time composite information respresentative of the opinion.

20. The automatic audience survey system of claim 19 further including fifth means operatively connected to said fourth means for displaying said composite data in real-time.

21. The automatic audience survey system of claim 20, wherein said third means is operative to provide a video signal representative of said data in real-time.

22. The automatic audience survey system of claim 20, wherein said fifth means is operative to provide an audio signal representative of said data in real-time.

23. The automatic audience survey system of claim 20, wherein said fifth means includes a plasma operator interactive display.

24. The automatic audience survey system of claims 19, 20, 21, 22 or 23, wherein said processor has a non-volatile RAM associated therewith, said first means includes a plurality of telephone line interface control subsystems, and said second means includes a voice synthesis subsystem operative to provide a synthesized analog voice message simultaneously to said calls in an off-hook condition.

25. The automatic audience survey system of claim 24, wherein each of said telephone line interface control subsystem includes a CH 1810 chip.

26. The automatic audience survey system of claim 24, wherein said voice synthesis subsystem includes a VSM 2032 chip.

27. The automatic audience survey system of claims 19, 20, 21, 22, or 23, wherein said third means includes a time-responsive voice activated data latch associated with respective telephone line interface control subsystems, and further includes means connected to respective data latches to provide a sequential readout therefrom to said processor for compiling said data representative of the consensus in regard to the question of interest.

28. A telephone-based automatic audience survey system, comprising:

first means for holding in an off-hook condition a plurality of telephone lines that ring in response to calling a single preassigned telephone number;

second means connected to said first means for simultaneously providing a voice message over each of said off-hook lines which asks for a response to a preselected question;

third means connected to said first means and said second means and responsive to the oral responses to said preselected question for providing data representative of said oral responses in respective preselected categories; and

fourth means connected to said first means, said second means, and said third means for providing data representative of the responses in real-time.

29. The telephone based automatic audience survey system of claim 28, wherein said first means includes a CH 1810.

30. The telephone based automatic audience survey system of claim 29, wherein said second means includes a VSM 2032.

31. The telephone based automatic audience survey system of claim 30, wherein said third means includes a voice actuated data latch.

32. The telephone based automatic audience survey system of claim 31, wherein said fourth means includes a system microprocessor.

33. The telephone based automatic survey system of claim 32, further including a non-volatile RAM connected to said microprocessor.

34. The telephone base automatic audience survey system of any one of claims 29 through 32, further including means for displaying said data in real-time over a video feed line.