Call message service

• US 4,476,349 A
• Filed: 03/30/1982
• Issued: 10/09/1984
• Est. Priority Date: 03/30/1982
• Status: Expired due to Term

• Current Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Original Assignee: AT&T, Inc.
• Inventors: Cottrell, Jennie L., Hill, Deborah J.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US06/363,469
• Time in Patent Office: 924 Days
• Field of Search: 179/27 FH, 179/27 FG, 179/27 FC, 179/18 B, 179/18 BE, 179/18 BG, 179/5.5, 179/84 C, 179/89, 179/27 D, 179/18 DA, 179/18 AD, 179/18 FH
• US Class Current: 379/214.01
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5108 Secretarial services
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/546 in private branch exchanges

Abstract

A call message service arrangement in a telephone system. The arrangement automatically generates and stores a callback message for a called station responsive to a signal from a station served by the system that is associated with the call. If the arrangement is activated from the calling or called stations, a message is stored including the identity of the calling station. If the call has been redirected to another station for any reason, the identity of the other station or that of the calling station may be stored in the message responsive to different signals from the stations. Message waiting lamps are automatically lit and extinguished to alert called parties of the presence of stored messages.

Claims

1. A method of providing call message service in a telephone system having a memory and serving a plurality of stations, comprising the steps of

after an off-hook state and before an on-hook state at a calling one of the stations on a call intended for a principal one of the stations, recognizing an activating signal from a station associated with the call as a request to store a callback message for the principal station,

identifying the station from which the activating signal was received,

automatically generating a callback message for the principal station, including in the callback message the identity of one of the stations also having an association with the call and determined by a predetermined algorithm based on the station from which the activating signal was received,

storing the callback message in the memory, and

automatically operating a message waiting indication for the principal station signifying the presence of the stored message.

2. The invention of claim 1 wherein the system has provision for redirecting the call to a call covering one of the stations under prescribed circumstances, and the callback message generating step further comprises the step of

including the identity of the covering station in the callback message responsive to said activating signal (LWC) from the covering station.

3. The invention of claim 1 wherein the system has provisions for automatically redirecting the call to a call covering one of the stations under prescribed circumstances, and the callback message generating step further comprises the step of

including the identity of the calling station in the callback message responsive to said activating signal (coverage callback) from the covering station.

4. The invention of claim 1 wherein the callback message generating step further comprises the step of

including the identity of the calling station in the callback message responsive to the activating signal (LWC) being from the calling station.

5. The invention of claim 1 wherein the callback message generating step further comprises the step of

including the identity of the calling station in the callback message responsive to the activating signal (LWC) being from the principal station.

6. The invention of claim 1 wherein the method further comprises the step of

directing a call to the principal station responsive to a receipt of an off-hook signal from the calling station followed next by receipt of a telephone number identifying the principal station, and the message generating step further comprises generating the callback message responsive to receipt of the activating signal (LWC and COVERAGE CALLBACK) during any phase of the call.

7. The invention of claim 1 further comprising the step of

preventing completion of a call to the principal station responsive to a receipt of the activating signal before receipt of a telephone number identifying the principal station.

8. The invention of claim 1 wherein the method further comprises the step of

ringing the principal station responsive to a receipt of an off-hook signal from the calling station followed by receipt of a telephone number identifying the principal station, and the message generating step further comprises

generating the callback message responsive to receipt of the activating signal during ringing of the principal station.

9. The invention of claim 8 further comprising the step of

discontinuing the ringing of the principal station after generation of the callback message responsive to receipt of the activating signal from the calling station while ringing the principal station.

10. The invention of claim 1 wherein the station identity stored in the callback message is of the station requesting callback from the principal station and the message generating step further comprises

treating the calling station as the station requesting callback responsive to receipt of the activating signal from the calling station.

11. The invention of claim 1 wherein the station identity stored in the callback message is of the station requesting callback from the principal station and the message generating step further comprises

treating the calling station as the station requesting callback responsive to receipt of the activating signal from the principal station.

12. The invention of claim 1 wherein the telephone system has provision for redirecting the call from the principal station to a call covering station under prescribed circumstances, the station identity stored in the callback message is of the station requesting callback from the principal station, and the message generating step further comprises

treating the covering station as the station requesting callback reservoir to receipt of a first type of said activating signal (LWC) from the covering station after call redirection.

13. The invention of claim 1 wherein the telephone system has provision for redirecting the call from the principal station to a covering station under prescribed circumstances, the station identity stored in the callback message is of the station requesting callback from the principal station, and the message generating step further comprises

treating the calling station as the station requesting callback responsive to receipt of a first type of said activating signal (COVERAGE CALLBACK) from the covering station after call redirection.

14. The inventiion of claim 1 further comprising the step of

alerting the signal activating station of the successful storing of the callback message.

15. The invention of claim 14 wherein the alerting step comprises the step of

automatically lighting a callback lamp at the signal activating station.

16. The invention of claim 14 wherein the alerting step comprises the step of

applying a confirmation tone to the signal activating station.

17. The invention of claim 12 or 13 wherein the method further comprises the step of

automatically alerting the covering station of the successful storing of the callback message.

18. The invention of claim 17 wherein the alerting step further comprises the step of lighting a callback lamp at the covering station.

19. The invention of claim 1 wherein the signal activating station is equipped with a callback message activation button for generating the activating signal.

20. The invention of claim 1 wherein the activating signal is a prescribed dial access code.

21. The invention of claim 1 or 13 wherein comprising the step of verifying before callback message generation that the signal activating station is authorized to activate callback message generation.

22. The invention of claim 21 further comprising the step of

storing in the memory an indication (LWC-SND-ASG) for each station served by the system defining whether or not the station is authorized to activate callback generation, and interrogating the indication before generating a callback message.

23. The invention of claim 21 further comprising the step of

alerting the signal activating station that callback message generation is denied if the activating station is not authorized.

24. The invention of claim 1 further comprising the step of

responsive to receipt of a cancellation signal and identity of the principal station from the station whose identity is stored in the callback message, initiating cancellation from the memory of the callback message.

25. The invention of claim 24 further comprising the step of

verifying that the station whose identity is stored in the callback message is authorized to request cancellation of callback messages.

26. The invention of claim 25 wherein the method further comprises

storing an indication (MSG-LCK-ASG) for each station served by the system of whether or not the station is authorized to be placed in a locked state in which message cancellation from that station is unauthorized, and wherein the cancellation verifying step further comprises

determining if the station whose identity is stored in the callback message is authorized to be locked, and, if so,

determining if the last mentioned station is in a locked state.

27. A method of providing call message service in a customer premises telephone system having a memory and serving a plurality of stations, comprising the steps of

after an off-hook state and before an on-hook state at a calling one of the stations,

automatically generating a callback message for a principal station responsive to receipt of an activating signal from a station selected from the following list of stations:

(1) the principal station;

(2) the calling station;

(3) a station to which the call has been redirected by the system; and

including in the callback message the identity of a station requesting a callback from the principal station and being selected from the following list according to a prescribed algorithm;

(1) the calling station;

(2) the station to which the call was redirected.

28. A call message service arrangement in a telephone system for serving a plurality of stations, comprising

a main processor (107),

a memory (108),

first means (207, 318, 3191) associated with each station for activating the call message arrangement,

message waiting alerting means (200, 300) at each of the stations, and

program means (FIGS. 22-31) stored in the memory operative to control the main processor responsive to an operation of the first call message activating means at an activating station associated with a call intended for a principal station for

(a) generating a callback message including the identities of the principal station and one of the stations having a prescribed association with the call and requesting a callback from the principal station,

(b) storing the callback message, and

(c) operating the alerting means at the principal station.

29. The invention of claim 28 further comprising

an applications processor (103),

a secondary memory (113) associated with the applications processor, and

a data channel (110, 111) interfacing the main and applications processors and wherein said program means for generating the callback message further comprises means (SND_- STOR) for initiating transmittal of the callback message to the applications processor for storage in the secondary memory.

30. The invention of claim 28 further comprising

memory means (LWC-SND-ASG) for storing an indication of authorization of the first signal activating station to request callback message generation, and the program means for generating the callback message further comprises

means (2203, 2705, 2801) for verifying the authorization of the activating station.

31. The invention of claim 28 further comprising

memory means (LWC-RCV-ASG) for storing an indication of authorization of the principal station to receive callback messages, and the program means for generating the callback message further comprises

means (2304, 2604, 2810) for verifying the authorization of the principal station.

32. The invention of claim 28 further comprising

program means (2216, 2217, 2312, 2313, 2314, 2609, 2815, 2907, 2908) for confirming the storage of the callback message to the activating station.

33. The invention of claim 32 wherein the confirming means further comprises

means for initiating the lighting of a lamp associated with the activating means at the activating station.

34. The invention of claim 32 wherein the confirming means further comprises

means for initiating application of a tone signal to the activating station.

35. The invention of claim 28 further comprising

program means (FIGS. 27, 29) for initiating cancellation of callback messages pertaining to the principal and activating stations responsive to receipt of a cancellation signal and a telephone number identifying the principal station from the activating station.

36. The invention of claim 35 wherein the cancellation signal is a prescribed dial access code.

37. The invention of claim 36 further comprising

program means (FIG. 31) for placing the activating station in a locked state responsive to a lock signal from the activating station, and said program means for initiating the cancellation of callback messages further comprises

program means (2910, 2911) for denying message cancellation from the activating station when the activating station is in a locked state.

38. The invention of claim 37 wherein the lock signal comprises a prescribed dial access code.

39. The invention of claims 28 or 35 wherein the program means for operating the alerting means further comprises

means (FIG. 30) for deactivating the principal station alerting means responsive to a deletion of all callback messages for the principal station.