Remotely controlled telephone hold program system

• US 4,577,067 A
• Filed: 10/05/1983
• Issued: 03/18/1986
• Est. Priority Date: 10/05/1983
• Status: Expired due to Fees

• Current Assignee: Alfred Levy, Jon D. Paul
• Original Assignee: Alfred Levy, Jon D. Paul
• Inventors: Levy, Alfred, Paul, Jon D.
• Primary Examiner(s): Rubinson, Gene Z.
• Assistant Examiner(s): NOT, DEFINED
• Application Number:
  US06/538,820
• Time in Patent Office: 895 Days
• Field of Search: 179/6.07, 179/6.08, 179/6.10, 179/6.11, 179/5 P, 179/99 H, 179/99 M, 179/99 P, 179/84 R, 179/84 T, 179/81 R, 179/18 B, 179/18 BE, 179/18 BF, 179/2 A
• US Class Current: 379/101.01
• CPC Class Codes: H04M 11/08 specially adapted for optional reception of entertainment or informative matter
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold

Abstract

A system for providing remote program selection by a held caller in a telephone hold program system wherein a caller'"'"'s line is connected to a holding circuit and a program is transmitted to the held caller. When a line is being held by the holding circuit, a hold detector causes an announcement to be coupled to the held line for instructing the held caller for remotely selecting one of a plurality of programs. The held caller sends select signals, in the form of voice or tone data, which are decoded and used to select the desired program source to be coupled to the held line. The system includes a remote volume control wherein a command signal sent by the held caller controls the volume level of the program supplied.

Claims

1. A system for providing remote program selection by a held caller during the hold connection in a telephone hold program system wherein said held caller'"'"'s line is connected to a holding circuit and a program is transmitted to the held caller, comprising:

said holding circuit including hold impedance means which is shunted across said held caller'"'"'s line when said held caller'"'"'s line is placed on hold until said line is removed from hold and placed in use with a party available for communication with said held caller;

hold detection means for detecting when a line is being held by said hold impedance means in said holding circuit;

program select announcement means for transmitting instructions over said held line to said held caller for remotely selecting one of a plurality of programs;

switching means, responsive to said hold detection means, for causing said program select announcement means to be played over said held line to said held caller;

program select signalling means, at said held caller'"'"'s location, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of programs to be played to said held caller;

select signal decoding means for receiving and decoding said select signals sent by said held caller to select the particular program signalled by said held caller;

a plurality of program source means;

program select means, responsive to said select signal decoding means, and connected to said plurality of program source means, for selecting one of said plurality of program sources, determined by the select signal decoding means; and

hold program circuit means connected to said program select means, and responsive to said hold detection means, for coupling the selected program source to said held caller'"'"'s line during the period that the held caller is on hold;

whereby the held caller will receive the program source material which said held caller has selected remotely from said plurality of program source means.

2. A system for providing remote program selection by a held caller in a telephone hold program system wherein a caller'"'"'s line is connected to a holding circuit and a program is transmitted to the held caller, comprising:

hold detection means for detecting when a line is being held by said holding circuit;

program select announcement means, coupled to said held line, for transmitting instructions to said held caller for remotely selecting one of a plurality of programs;

program select signalling means, at said held caller'"'"'s location, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of programs;

select signal decoding means for receiving and decoding said select signals sent by said held caller to select the particular program signalled by said held caller;

a plurality of program source means;

program select means, responsive to said select signal decoding means, and connected to said plurality of program source means, for selecting one of said plurality of program sources, determined by the select signal decoding means;

hold program circuit means connected to said program select means, for coupling the selected program source to said held caller'"'"'s line; and

electronic remote volume control means connected between said program source means and said hold program circuit means, said volume control means being controlled by means for detecting a volume control command signal sent by said held caller, whereby said volume control command signal sent by said held caller will remotely control the volume level of the program supplied to said held caller;

whereby the held caller will receive the program source material which said held caller has selected remotely from said plurality of program source means.

3. A system for providing remote program selection by a held caller in a telephone hold program system wherein a caller'"'"'s line is connected to a holding circuit and a program is transmitted to the held caller, comprising:

hold detection means for detecting when a line is being held by said holding circuit;

program select signalling means, at said held caller'"'"'s location, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of programs;

select signal decoding means for receiving and decoding said select signals sent by said held caller to select the particular program signalled by said held caller;

a plurality of program source means;

program select means, responsive to said select signal decoding means, and connected to said plurality of program source means, for selecting one of said plurality of program sources, determined by the select signal decoding means;

hold program circuit means connected to said program select means, for coupling the selected program source to said held caller'"'"'s line; and

electronic remote volume control means connected between said program source means and said hold program circuit means, said volume control means being controlled by means for detecting a volume control command signal sent by said held caller, whereby said volume control command signal sent by said held caller will remotely control the volume level of the program supplied to said held caller;

whereby the held caller will receive the program source material which said held caller has selected remotely from said plurality of program source means.

4. A system for providing remote program selection by a held caller during the hold connection in a telephone hold program system wherein said held caller'"'"'s line is connected to a holding circuit and a program is transmitted to the held caller, comprising:

said holding circuit having means for placing said held caller'"'"'s line on hold until said line is removed from hold and placed in use with a party available for communication with said held caller;

hold detection means for detecting when a line is being held by said holding circuit;

program select signalling means, at said held caller'"'"'s location, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of programs to be played to said held caller;

select signal decoding means, responsive to said hold detection means, for receiving and decoding said select signals sent by said held caller to select the particular program signalled by said held caller;

a plurality of program source means;

program select means, responsive to said select signal decoding means, and connected to said plurality of program source means, for selecting one of said plurality of program sources, determined by the select signal decoding means;

held program circuit means connected to said program select means, and responsive to said hold detection means, for coupling the selected program source to said held caller'"'"'s line during the period that the held caller is on hold said hold program circuit means including control gating means connected to said hold detection means for terminating said transmission of a selected program when a line is disconnected from said holding circuit;

whereby the held caller will receive the program source material which said held caller has selected remotely from said plurality of program source means.

5. A system for providing remote program selection by a held caller during the hold connection in a telephone hold program system wherein said held caller'"'"'s line is connected to a holding circuit and a program is transmitted to the held caller, comprising:

said holding circuit including hold impedance means which is shunted across said held caller'"'"'s line when said held caller'"'"'s line is placed on hold until said line is removed from hold and placed in use with a party available for communication with said held caller;

hold detection means for detecting when a line is being held by said hold impedance means in said holding circuit;

program select signalling means, at said held caller'"'"'s location, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of programs to be played to said held caller;

select signal decoding means, responsive to said hold detection means, for receiving and decoding said select signals sent by said held caller to select the particular program signalled by said held caller;

a plurality of program source means;

program select means, responsive to said select signal decoding means, and connected to said plurality of program source means, for selecting one of said plurality of program sources, determined by the select signal decoding means; and

hold program circuit means connected to said program select means, and responsive to said hold detection means, for coupling the selected program source to said held caller'"'"'s line during the period that the held caller is on hold;

whereby the held caller will receive the program source material which said held caller has selected remotely from said plurality of program source means.

6. A system as recited in claim 5, further comprising program select announcement means, coupled to said caller'"'"'s line, for transmitting instructions to said held caller for remotely selecting, from said held caller'"'"'s location, one of said program source means.

7. A system recited in claim 6, further comprising first control gating means connected to said hold detection means for initiating said program select announcement means after a line is being placed in the hold condition, and second control gating means for enabling said select signal decoding means after said program select announcement means has transmitted said instructions to said held caller, whereby the selected program will be communicated to said held caller.

8. A system as recited in claim 5 wherein said hold impedance means is connected to said caller'"'"'s line to maintain said line in the hold condition, said hold impedance means being conducted to said caller'"'"'s line during transmission of a stored instruction message to said held caller, during the sending by said held caller of program select command signals by said program select signalling means to said remote location, and during the transmission of the selected program over the held caller'"'"'s line.

9. A system as recited in claim 5, wherein said program select means is responsive to said select signal decoding means for selecting different program source means after said held caller has received the initially selected program material, whereby said held caller can remotely select and receive the program source material from more than one of said program source means.

10. A system as recited in claim 5, further comprising line multiplexer means connected to serve a plurality of incoming lines in said system, a plurality of said holding circuits for accommodating said plurality of lines, common logic means connected to said program select means and said line multiplexer means, and said program select signalling means at each of a plurality of held caller'"'"'s locations, whereby each of said held callers can remotely select and receive program material from said plurality of program source means.

11. A system for providing remote program selection by a held caller during the hold connection in a telephone hold program system wherein said held caller'"'"'s line is connected to a holding circuit and a program is transmitted to the held caller, comprising:

hold detection means for detecting when a line is being held by said holding circuit;

program select signalling means, at said held caller'"'"'s location, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of programs to be played to said held caller;

select signal decoding means for receiving and decoding said select signals sent by said held caller to select the particular program signalled by said held caller;

a plurality of program source means;

program select means, responsive to said select signal decoding means, and connected to said plurality of program source means, for selecting one of said plurality of program sources, determined by the select signal decoding means;

hold program circuit means connected to said program select means for coupling the selected program source to said held caller'"'"'s line during the period that the held caller is on hold; and

hybrid circuit means connected between said holding circuit and said select signal decoding means and said program select means, to provide a transmission path from the said program select means to said held line and a transmission path from the said held line to said select signal decoding means, whereby the transmitted program from the said program select means will be cancelled and will not interfere with the operation of the said select signal decoding means.

12. A system as recited in claim 11, wherein said hybrid circuit means includes means for separating the outgoing transmitted program onto said held caller'"'"'s line from the received select command signals.

13. A system as recited in claim 12, wherein said hybrid circuit means comprises a balanced bridge circuit having transformer windings on the bridge arms and a balanced impedance for matching the impedance of the held caller'"'"'s line.

14. A system as recited in claim 13, wherein said hybrid circuit means comprises a balanced resistance bridge circuit with a balancing impedance for matching the impedance of the held caller'"'"'s line.

15. A system for providing remote program selection to a plurality of caller'"'"'s incoming lines in a telephone hold program system wherein a plurality of hold switch means are associated with telephone sets for placing incoming caller'"'"'s lines on hold comprising:

a plurality of telephone sets having receivers;

a plurality of said hold switch means being activated for breaking an existing voice connection between an incoming line of a caller and said telephone receiver for holding said incoming line busy and connecting a program source to said held incoming line;

program select signalling means, at said held callers'"'"' locations, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of said programs;

line multiplexer means connected to serve each of said caller'"'"'s lines and said telephone sets;

select signal decoding means for receiving and decoding said select signals sent by a held caller to select the particular program signalled by said held caller;

a plurality of program source means comprising different programs;

program select means, responsive to said select signal decoding means, and connected to said plurality of program source means, for selecting one of said plurality of program sources, determined by the select signal decoding means;

hold program circuit means connected to said program select means, for coupling the selected program source to said held caller'"'"'s line; and

common logic means connected to said program select means and said line multiplexer means for enabling each of said held callers to remotely select and receive program material from said plurality of program source means;

whereby the held caller will receive the program source material which said held caller has selected remotely from said plurality of program sources.

16. A system as recited in claim 15, further comprising electronic remote volume control means connected between said program source means and said hold program circuit means, said volume control means being controlled by means for detecting a volume control command signal sent by said held caller, whereby said volume control command signal sent by said held caller will remotely control the volume level of the program supplied to said held caller.

17. A system as recited in claim 15, further comprising hold detection means for detecting when any of said caller'"'"'s lines is being held by said holding circuit means.

18. A system as recited in claim 15, further comprising program select announcement means, coupled to each of said held lines, for transmitting instructions to said held caller for remotely selecting one of a plurality of programs.

19. A system as recited in claim 15, wherein said program select signalling means comprises a multifrequency dial generator.

20. A system as recited in claim 15, wherein said program select signalling means comprises the voice of said held caller which recites key words for producing said select signals.

21. A system as recited in claim 19, wherein said select signal decoding means comprises a tone decoder.

22. A system as recited in claim 15, further comprising common bus means for communicating between said telephone sets, said program sources, said select signal decoding means said program select means and said hold prgram circuit means.

23. A system as recited in claim 22, wherein computer means are connected to said common bus for carrying out said operations of said select signal decoding means, said program select means and said hold program circuit means for selecting said program sources for said held incoming lines via said common bus.

24. A system for providing remote program selection by a held caller during the hold connection in a telephone hold program system wherein a hold switch means is activated to break an existing voice connection between an incoming line of said caller and a telephone receiver and for holding said incoming line busy and connecting a program source to said held incoming line;

comprising;

said hold switch means;

a plurality of program source means providing different audio programs for said hold program;

program select signalling means, at said held caller'"'"'s location, for sending select signals over said caller'"'"'s line, when said line is being held, for selecting one of a plurality of said programs to be played to said held caller;

select signal decoding means for receiving and decoding said select signals sent on said held line by said held caller to select the particular program signalled by said held caller; and

hold program select means for coupling the selected program to said held caller'"'"'s line during the period that the held caller is on hold;

whereby the held caller will receive the particular program which said held caller has selected remotely from said plurality of program source means.

25. A system as recited in claim 24 further comprising program select announcement means, responsive to said hold switch means, for transmitting instructions over said held line to said held caller for remotely selecting one of a plurality of programs.

26. A system as recited in claim 24, wherein said program select signalling means comprises a multifrequency dial set telephone set at said held caller'"'"'s location.

27. A system as recited in claim 24, wherein said select signal decoding means comprises a tone decoder.

28. A system as recited in claim 24, wherein said hold program select means includes reset means for disconnecting said selected program from said held caller'"'"'s line when said line is removed from hold.

29. A system as recited in claim 24, further comprising remote volume control means connected between said program source means and said hold program select means, said volume control means being controlled by means for detecting a volume control command signal sent by said held caller, whereby said volume control command signal sent by said held caller will remotely control the volume level of the program supplied to said held caller.

30. Method for providing remote program selection by a held caller during the hold connection in a telephone hold program system having a hold switch means which is activated to break an existing voice connection between an incoming line of said caller and a telephone receiver and for holding said incoming line busy and connecting a program source to said held incoming line;

comprising;

answering an incoming call;

connecting said incoming line on hold;

sending, from the location of said held caller while said held caller is connected on hold, select signals for selecting a particular one of a plurality of programs to be played back to said held caller from a receiving location where said incoming line was connected on hold;

receiving, at said location where said incoming call was answered, said select signals and decoding said select signals;

providing a plurality of different programs; and

sending, in response to the decoded select signals, the particular program selected from said plurality of different programs;

whereby the held caller will receive the particular program which said held caller has selected remotely from said plurality of programs.

31. Method as recited in claim 30, further comprising:

in response to connecting said incoming line on hold, connecting to said incoming held line and announcement message source for transmitting instructions to said held caller for remotely selecting one of said plurality of programs.