Electronic audio communications system with automatic user access features

• US 4,580,012 A
• Filed: 09/29/1982
• Issued: 04/01/1986
• Est. Priority Date: 11/26/1979
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: VMX, Inc. (Innospec Incorporated)
• Inventors: Matthews, Gordon H., Fannin, Michael L., Tansil, Thomas B.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US06/428,161
• Time in Patent Office: 1,280 Days
• Field of Search: 179/18 B, 179/18 D, 179/18 DA, 179/5 P, 179/2 A, 179/6.02, 179/6.17, 179/6.18, 179/6.09, 179/6.03, 179/6.01, 179/18 FH, 360/32, 360/12, 364/513.5, 364/513, 381/36, 381/51, 370/60, 370/61, 370/62
• US Class Current: 379/245
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53341 Message reply
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04M 3/53375 Message broadcasting
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

An advanced electronic telecommunications system is provided for the deposit, storage and delivery of audio messages to both subscribers and non-subscribers with limited access provided to the non-subscriber under the control of the subscriber. A Voice Message System (10) interconnects multiple private exchanges (12) of a subscriber with a central telephone office (22). Individual subscribers may access the Voice Message System (10) through ON NET telephones (18) or OFF NET telephones (24). Selected non-subscribers may be allowed access through the OFF NET telephones (24), the scope of the access of selected non-subscribers being determined by a subscriber. The Voice Message System (10) includes an administrative subsystem (60), call processor subsystem (62) and a data storage subsystem (64). The Voice Message System (10) enables the subscriber to deposit a message in data storage subsystem (64) for automatic delivery to other addresses connected to the system. The subscriber is also provided automatic features that allow more versatile access to the system. The Voice Message System (10) also enables a subscriber to access the system to determine if any messages have been in data storage subsystem (64) for him. Prerecorded instructional messages are deposited in the data storage subsystem (64) for instructing a subscriber or a selected non-subscriber on their process in using the system. The Voice Message System (10) also enables the subscriber to associate time and date with a message and also recording and delivery of a subscriber input identifier.

Claims

1. An electronic communication message system for being coupled to a private branch exchange or central office for receiving, storing and forwarding analog information from a user'"'"'s telephone facility, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

means for enabling access to the message system through signals transmitted from a user'"'"'s telephone facility;

means for receiving analog information transmitted from the user'"'"'s telephone facility, said analog information consisting of audio messages, each of said audio messages having a first portion and a second portion;

first means for storing in said digital memory means digital representations of said first portions of the analog information received from the user'"'"'s telephone facility, each of said first portions containing information to be routed to a selected recipient'"'"'s telephone station;

second means for storing in said digital memory means digital representations of said second portions of the analog information received from the user'"'"'s telephone facility, each of said second portions containing information defining route data associated with one of said first portions;

identifying means for storing digital representations of a unique analog identifier associated with a particular originating user for identifying analog information originated by said originating user;

means for accessing stored digital representations of each of said first portions and the digital representations of the analog identifier associated with the user originating the first portion;

means for reproducing a first portion and associated identifier in analog format from stored digital representations; and

means for sequentially transmitting a reproduced first portion and associated identifier to said selected recipient'"'"'s telephone station, said reproduced identifier preceding said reproduced first portion.

2. The message system for receiving, storing and forwarding information of claim 1 wherein said unique analog identifier is comprised of the name of said particular originating user voiced in a voice other than that of said originating user.

3. The message system for receiving, storing and forwarding information of claim 1 wherein said unique analog identifier is comprised of the name of said originating user voiced by said originating user.

4. The message system for receiving, storing and forwarding information of claim 1 further comprising means for said selected recipient to inhibit transmission of said unique analog identifier that precedes said reproduced first portion of analog information.

5. The message system for receiving, storing and forwarding analog information of claim 1 further comprising:

means for determining a fixed duration of time through analog signals transmitted from said selected recipient'"'"'s telephone station;

means for terminating transmission of a reproduced first portion after said reproduced first portion has been transmitted for a period of time equal to said duration; and

means for automatically transmitting another reproduced first portion, reproduced from the stored digital representations, in the message system for routing to said selected recipient.

6. The message system for receiving, storing and forwarding analog information of claim 5 wherein said determining means comprises:

means for terminating transmission of said first portion after said first portion has been transmitted for a duration of time; and

means for storing digital representations of said duration in said memory means.

7. The message system for receiving, storing and forwarding information of claim 5 further comprising means for selectively receiving the full duration of a selected reproduced first portion at the discretion of said selected recipient after transmission of said reproduced first portion has begun.

8. The messsage system for receiving, storing and forwarding analog information of claim 1 further comprising:

means for storing digital representations of the time and date of said orginating user'"'"'s input of said first portion;

means for converting said digital representations of said time and date to an audio message voiced in a nondescript voice; and

means for transmitting converted digital representations of time and date to said selected recipient preceding the corresponding first portion.

9. The message system for receiving, storing and forwarding analog information of claim 8 further comprising:

means for restricting transmission of said reproduced analog information to said selected recipient before a first specific time and date; and

means for restricting transmission of said reproduced analog information to said selected recipient after a second specific time and date, said first and second specific times and dates transmitted by said originating user.

10. The message system for receiving, storing and forwarding analog information of claim 1 further comprising:

means for accessing digital representations of a pre-stored general audio message from said memory means;

means for reproducing said general audio message in analog format from said stored digital representations; and

means for transmitting a reproduced general audio messsage to the user upon access to the message system.

11. The message system for receiving, storing and forwarding analog information of claim 1 wherein said means for enabling access comprises means for comparing an identification code of a user transmitted from the user'"'"'s telephone facility with each of a plurality of unique codes stored in said digital memory means and each associated with an authorized user to identify the user as an authorized user and allow the user access to the message system.

12. The message system for receiving, storing and forwarding analog information of claim 11 further comprising means for allowing an authorized user to alter the one of said stored unique codes associated with the user through analog signals transmitted from the user'"'"'s telephone facility.

13. The message system for receiving, storing and forwarding analog information of claim 11 further comprising means for a user to enter a new identification code after accessing the message system, said new identification code defining a new user.

14. An electronic communication message system for connection to a private branch exchange telephone facility for use in facilitating communications between users of the private branch exchange, comprising:

an electronic digital signal processing means for controlling operation of the message system;

means for enabling an audio message originator to access the message system through a signal transmitted to said electronic digital signal processing means from a telephone unit of the private branch exchange;

digital memory means for storing digital representations of an audio message originating from a telephone unit of the private branch exchange;

means for selecting at least one addressee to receive said audio message;

means for storing an address of said one message addressee in said digital memory means;

means for reproducing said audio message from the stored digital representations;

means for transmitting said audio message when reproduced to the address of said message addressee;

means for transmitting said audio message when reproduced to said message originator in response to a first function code generated at said message originator'"'"'s telephone unit;

means for deleting a select portion of the digital representations of said transmitted audio message during transmission thereof to said message originator in response to a second function code transmitted from said message originator'"'"'s telephone unit; and

means for inserting in place of said deleted portion of the digital representations of said transmitted audio message digital representations of an audio insert received from said message originator'"'"'s telephone unit;

the time duration of said transmitted audio message corresponding to said deleted portion of the digital representations of said transmitted audio message being equal to the time duration of said audio insert.

15. The message system of claim 14 wherein said means for transmitting said audio message further comprises:

means for advancing forward a predetermined time duration of said transmitted audio message during transmission of said transmitted audio message to said message originator in response to a third function code transmitted from said message originator'"'"'s telephone unit;

means for advancing backward a predetermined time duration of said transmitted audio message during transmission of said transmitted audio message to said message originator in response to a fourth function code transmitted from said message originator'"'"'s telephone unit; and

means for retransmitting said transmitted audio message in response to a fifth function code transmitted from the message originator'"'"'s telephone unit during transmission of said transmitted audio message.

16. The message system of claim 14 wherein said means for transmitting said audio message further comprises means for inserting digital representations of a second audio insert into a predetermined location in the digital representations of said audio message during transmission of said transmitted audio message in response to receiving a third function code from the telephone unit of said message originator, said predetermined location in the digital representations of said transmitted audio message corresponding to the point in real time in said transmitted audio message that said third function code was transmitted from said message originator'"'"'s telephone unit.

17. An electronic communication message system for receiving, storing and forwarding audio messages from a user'"'"'s telephone facility, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the audio messages;

means for enabling a user to access the message system through signals transmitted from a telephone station;

means for storing in said memory means digital representations of audio messages from the telephone station of an originating user for forwarding to a selected recipient user;

means for associating selected recipient user addresses with digital representations of said audio messages stored in said memory means by said originating user in response to address signals transmitted from said originating user'"'"'s telephone station, each of said audio messages having a selected recipient user'"'"'s address associated with the digital representations thereof;

means for each selected recipient user to access said stored digital representations associated with said recipient user'"'"'s address;

means for reproducing the audio messages from said stored digital representations;

means for sequentially transmitting the audio messages when reproduced to said selected recipient user;

means for storing digital representations of transmitted audio messages for access only by said selected recipient user; and

means for allowing said selected recipient user to selectively access the stored digital representations of audio messages that were transmitted to said selected recipient.

18. The message system for receiving, storing and forwarding audio messages of claim 17 further comprising means for allowing said selected recipient user to selectively access only audio messages that have not been delivered and that are addressed to said recipient user.

19. The message system for receiving, storing and forwarding audio messages of claim 18 further comprising means for identifying messages that have not been delivered to said selected recipient user as undelivered to said originating user.

20. The message system for receiving, storing and forwarding audio messages of claim 17 wherein said transmitted audio messages are stored in a queue format, the most recent of said transmitted audio messages stored at the least accessible location in said queue.

21. An electronic communication message system for receiving, storing and forwarding audio messages from a user'"'"'s telephone facility, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the audio messages;

means for enabling a user to access the message system through signals transmitted from a telephone station;

means for storing in said memory means digital representations of audio messages from the telephone station of an originating user for forwarding to a selected recipient;

means for associating selected recipient user addresses with the digital representations of said audio messages stored in said memory means by said originating user in response to address signals transmitted from said originating user'"'"'s telephone station, each of said audio messages having a selected recipient user'"'"'s address associated with the digital representations thereof;

means for storing the time and date corresponding to the time of storage of the digital representations of the audio messages;

recipient user access means for accessing the digital representations of the audio messages associated with the address of said recipient user;

originating user access means for accessing the digital representations of audio messages corresponding to audio messages originated by said originating user for said selected recipient on a specific date;

means for reproducing the audio messages from the digital representations; and

means for sequentially transmitting reproduced audio messages to said selected recipient and said originating user.

22. The message system for receiving, storing and forwarding audio messages of claim 21 further comprising:

means for accessing digital representations of informational pre-stored audio messages from said memory means in response to analog signals transmitted from the user'"'"'s telephone facility;

means for reproducing the accessed digital representations of said informational pre-stored audio messages in analog format to provide reproduced informational audio messages; and

means for accessing said reproduced informational audio messages after a predetermined interval of time has elapsed during the user'"'"'s access of the system.

23. The message system for receiving, storing and forwarding audio messages of claim 21 further comprising means to automatically deliver stored audio messages to the user upon access to the system.

24. An electronic communication message system for connection to a private branch exchange telephone facility for use in facilitating communications between users of the private branch exchange, comprising:

an electronic digital signal processing means for controlling operation of the message system;

means for enabling an audio message originator to access the message system through a signal transmitted to said electronic digital signal processing means from a telephone unit of the private branch exchange;

digital memory means for storing digital representations of a user-input audio message originating from a telephone unit of the private branch exchange;

means for selecting at least one message addressee to receive the user-input audio message;

means for accessing said message addressee through a telephone unit connected to the private branch exchange;

means for accessing pre-stored digital representations of an identifying audio message;

means for reproducing the user-input audio message from the stored digital representations;

means for reproducing said identifying audio message from the digital representations;

means for transmitting a reproduced identifying audio message to the telephone unit of the message addressee; and

means for transmitting a reproduced user-input audio message to the telephone unit of the message addressee after transmission of said reproduced identifying audio message.

25. A method for receiving, storing and forwarding analog information from a user'"'"'s telephone facility to a selected recipient'"'"'s telephone facility, comprising:

transmitting analog signals from the user'"'"'s telephone facility to a storage location;

storing digital representations of the analog information received from the user'"'"'s telephone facility;

enabling an originating user to input a unique analog identifier associated with the originating user for identifying analog information originated by the originating user;

storing digital representations of the analog identifier;

accessing the stored digital representations of the analog information;

accessing the digital representations of the associated identifier;

reproducing the analog information and the associated identifier in analog format; and

sequentially transmitting the reproduced analog indentifier and associated analog information to the selected recipient'"'"'s telephone facility, the reproduced identifier preceding the reproduced analog information.

26. The method of claim 25 wherein said identifier comprises the name of said originating user.