Electronic audio communication system with user controlled message address

• US 4,585,906 A
• Filed: 09/29/1982
• Issued: 04/29/1986
• Est. Priority Date: 11/26/1979
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: VMX, Inc. (Innospec Incorporated)
• Inventors: Matthews, Gordon H., Fannin, Michael L., Tansil, Thomas B.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US06/427,687
• Time in Patent Office: 1,308 Days
• Field of Search: 179/18 B, 179/18 D, 179/18 DA, 179/5 P, 179/6.02, 179/6.17, 179/6.18, 179/6.09, 179/6.03, 179/6.01, 360/32, 360/12, 364/513.5, 364/513, 381/36, 381/51, 370/60, 370/61, 370/62
• US Class Current: 379/88.26
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53341 Message reply
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04M 3/53375 Message broadcasting
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

An advanced electronic telecommunications system is provided for the deposit, storage and delivery of audio messages to both user and non-users with limited access provided to the non-user under the control of the user. A Voice Message System (10) interconnects multiple private exchanges (12) of a subscriber with a central telephone office (22). Individual subscriber users may access the Voice Message System (10) through ON NET telephones (18) or OFF NET telephones (24). Selected non-users may be allowed access through the OFF NET telephones (24), the scope of the access of the selected non-users being determined by a subscriber user. The Voice Message System (10) includes an administrative subsystem (60), call processor subsystem (62) and a data storage subsystem (64). The Voice Message System (10) enables the user to deposit a message in data storage subsystem (64) for automatic delivery to other addresses connected to the system. The user is also able to deposit a message in a receive-only portion of the data subsystem (60) for access by a selected non-user. The Voice Message System (10) also enables a user to access the system to determine if any messages have been in data storage subsystem (64) for him. Prerecorded instructional messages are deposited in the data storage subsystem (64) for instructing a user or a selected non-user on their progress in using the system.

Claims

1. An electronic communications message system for receiving, storing and forwarding analog information from users'"'"' and limited users'"'"' telephone facilities, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

the analog information comprising a first portion for routing to telephone facilities of selected recipients and a second portion for defining route data;

user access means for enabling a user to access the message system through analog signals transmitted from the user'"'"'s telephone facility;

limited user access means for enabling limited access to the message system by a selected limited user via the limited user'"'"'s telephone facility, the scope of said limited user'"'"'s access controlled by the user through signals input through the user'"'"'s telephone facility;

means for storing in said memory means digital representations of said first portion of the analog information received from the user'"'"'s telephone facility;

means for storing in said memory means digital representations of the second portion of the analog information received from the user'"'"'s telephone facility;

means for accessing said stored digital representations of the first portion of the analog information;

means for reproducing said first portion of the analog information in analog format from the stored digital representations; and

means for sequentially transmitting reproduced analog information to the telephone facilities of said selected recipients.

2. The message system for receiving, storing and forwarding analog information of claim 1 wherein said limited user access means comprises:

second digital memory means controlled by said electronic digital signal processing means for storing digital representations of receive-only analog information;

said receive-only analog information supplied by only one user and the access thereto controlled by said one user;

user controlled means for enabling access to the message system by said selected limited user and controlled by said one user;

means for storing in said second memory means digital representations of said receive-only analog information;

means operable only by said selected limited user for accessing said stored digital representations of said receive-only analog information;

means for reproducing said receive-only analog information in analog format in response to analog signals input through said selected limited user'"'"'s telephone facility; and

means for transmitting said receive-only analog information to said selected limited user.

3. The message system for receiving, storing and forwarding analog information of claim 2 wherein said user controlled means includes forwarding means for forwarding a call to the user'"'"'s telephone facility to a telephone station that automatically accesses the message system, the scope of the access controlled by said one user.

4. The message system for receiving, storing and forwarding analog information of claim 2 further comprising:

user controlled means for outputting a prerecorded reply analog prompt to said selected limited user after said receive-only analog information is transmitted to said selected limited user; and

means for storing in said second digital memory means digital representations of responsive analog information supplied by said selected limited user in response to said pre-recorded reply prompt, said stored digital representations of said responsive analog information accessible only by said one user.

5. The message system for receiving, storing and forwarding analog information of claim 4 wherein said means for storing in said second digital memory means includes means for storing digital representations of receive-only analog information which comprises audio messages.

6. The message system for receiving, forwarding and storing analog information of claim 4 wherein said means for storing in said second digital memory means digital representations of responsive analog information includes means for storing digital representations of responsive analog information which comprises audio messages.

7. The message system for receiving, storing and forwarding analog information of claim 3 and further comprising a timer for timing the beginning of said analog information transmitted from a user'"'"'s telephone facility, said timer automatically disconnecting the message system from the user'"'"'s telephone facility if no analog information is supplied within a predetermined interval.

8. The message system for forwarding, storing and receiving analog information of claim 1 wherein said limited user access means comprises:

a plurality of second digital memory means controlled by said electronic digital signal processing means for storing digital representations of receive-only analog information input by only one user, each of said second memory means associated with a selected limited user and accessible by said one user;

user controlled means controlled by said one user for enabling limited access to the message system from a selected limited user'"'"'s telephone facility;

means for storing in each of said second memory means digital representations of said receive-only analog information;

means for accessing stored digital representations of said receive-only analog information in the associated second memory means by said selected limited user;

means for reproducing said receive-only analog information stored in said second memory means in analog format;

means for transmitting reproduced analog information from said second memory means to said selected limited user in response to analog signals from said limited user'"'"'s telephone facility; and

means for storing in said second digital memory means analog information received from said selected limited user'"'"'s telephone facility, said analog information accessible by only said one user.

9. The message system for receiving, storing and forwarding analog information of claim 8 further comprising inhibiting means for said one user to inhibit said selected limited user'"'"'s access of the message system.

10. The message system for receiving, storing and forwarding analog information of claim 8 further comprising:

user controlled means for outputting a pre-recorded analog prompt to said selected limited user after said receive-only analog information is transmitted to said selected limited user; and

means for storing in said second digital memory means digital representations of responsive analog information supplied by said selected limited user in response to said pre-recorded prompt, said stored digital representations of said responsive analog information accessible only by said one user.

11. The message system for receiving, storing and forwarding analog information of claim 8 wherein said means for storing digital respresentations includes means for storing digital representations of receive-only analog information comprised of audio messages and wherein said means for storing analog information includes means for storing analog information comprised of audio messages.

12. The message system for receiving, storing and forwarding analog information of claim 7 further comprising:

limited user controlled means for storing in said second digital memory means responsive analog information in response to analog signals from said selected limited user'"'"'s telephone facility; and

means to associate said responsive analog information with route data of said one user wherein said responsive analog information is accessible only by said one user.

32. The method of claim 1 wherein the step of enabling limited access comprises:

storing digital representations of receive-only analog information supplied by only one user, the access thereto controlled by the one user;

enabling access to the message system by the limited user and controlled by the one user;

accessing the stored digital representations of the receive-only analog information by the limited user;

reproducing the receive-only analog information in analog format in response to analog signals input through the limited user'"'"'s telephone facility; and

transmitting the receive-only analog information to the limited user.

33. The method for receiving, storing and forwarding analog information of claim 32 further comprising:

outputting a pre-recorded reply analog prompt to the limited user after the receive-only analog information is transmitted to the limited user; and

storing digital representations of responsive analog information supplied by the limited user in response to the pre-recorded reply prompt;

the stored digital representations of the responsive analog information accessible only by the one user.

34. The method for receiving, storing and forwarding analog information of claim 32 further comprising timing the beginning of the analog signals transmitted from the originating user'"'"'s telephone facility and automatically disconnecting the message system from said originating user'"'"'s telephone facility if no analog signals are supplied within a predetermined interval.

13. An electronic communications message system for receiving, storing and forwarding analog information from a user'"'"'s telephone facility, comprising:

an electronic digital signal processing means for controlling operation of the message system;

first digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

the analog information comprising a first portion for routing to selected recipients'"'"' telephone facilities and a second portion for defining route data;

user access means for enabling the user to access the message system through analog signals transmitted from the user'"'"'s telephone facility;

second digital memory means controlled by said electronic digital signal processing means for storing digital representations of receive only analog information;

said receive only analog information supplied by only one user and the access thereto controlled by said one user;

user controlled means for enabling access to the message system by a selected limited access user and controlled by said one user;

means for storing in said second memory means digital representations of said receive-only analog information;

means operable by said selected limited user for accessing said stored digital representations of said receive-only analog information;

means for reproducing said receive-only analog information in analog format in response to analog signals input through said selected limited access user'"'"'s telephone facility;

means for transmitting said receive-only analog information to said selected limited user;

means for storing in said first digital memory means digital representations of said first portion of the analog information received from the user'"'"'s telephone facility;

means for storing in said first digital memory means representations of the second portion of the analog information received from the user'"'"'s telephone facility;

means for accessing said stored digital representations of the first portion of the analog information;

means for reproducing said first portion of the analog information in analog format from the stored digital representations; and

means for transmitting the reproduced analog information to the telephone facilities of said selected recipients.

14. An electronic communications message system for being coupled to a private branch exchange or central office for receiving, storing and forwarding analog information from a user'"'"'s telephone facility, comprising;

means for transmitting analog signals from an originating user'"'"'s telephone facility to a storage location;

means for storing digital representations of the analog signals received from said originating user'"'"'s telephone facility;

means for enabling limited access to said stored digital representations of said originating user'"'"'s analog signals by a non-originating user, the scope of said non-originating user'"'"'s limited access defined by said originating user through said originating user'"'"'s telephone facility, said originating user having full access to said stored digital representations of said originating user'"'"'s analog signals with the limited access of said non-originating user being less than full access, said non-originating user unable to limit access to said digital representations of the originating user'"'"'s analog signals;

means for converting the stored digital representations into analog information; and

means for transmitting said analog information to said originating user and said non-originating user.

15. An electronic communications message system for being coupled to a private branch exchange or central office for receiving, storing and forwarding analog information from a user'"'"'s telephone facility, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

the analog information including a first portion for routing to selected recipients'"'"' telephone facilities and a second portion for defining route data;

means for enabling access to the message system through analog signals transmitted from a user'"'"'s telephone facility;

means for storing in said memory means digital representations of said first portion of the analog information received from the user'"'"'s telephone facility;

means for storing in said memory means digital representations of said second portion of the analog information received from the user'"'"'s telephone facility;

means for storing selected analog information from an originating user for limited access by a plurality of selected non-originating users, the scope of said non-originating users'"'"' limited access controlled by said originating user through signals input through said originating user'"'"'s telephone facility;

means for accessing said digital representations of the first portion of the analog information;

means for reproducing the first portion of the analog information in analog format from the stored digital representations; and

means for transmitting the reproduced analog information to said selected telephone facilities.

16. The message system for receiving, storing and forwarding analog information of claim 15 wherein said means for storing selected information comprises:

second digital memory means controlled by said electronic digital signal processing means for storing digital representations of said selected information;

said second digital memory means associated with only said originating user and accessible by a plurality of selected non-originating users through telephone facilities, the scope of said access under control of said originating user;

means for storing in said second memory means digital representations of said selected information by said originating user;

means operable only by said selected non-originating users for accessing said stored digital representations of said selected information; and

means for reproducing said selected information in analog format in response to analog signals input through said selected non-originating users'"'"' telephone facilities.

17. The message system for receiving, storing and forwarding, analog information of claim 16 wherein said means operable only by said selected non-originating users for accessing said stored digital representations of said selected information further comprises means for said non-originating users to store digital representations of responsive analog information in said second digital memory means for routing to said originating user, said means activated by said originating user through analog signals transmitted through said originating user'"'"'s telephone facility.

18. The message system for receiving, storing and forwarding, analog information of claim 17 wherein said means for said non-originating users to store digital representations of responsive analog information comprises:

means for outputting a pre-recorded analog prompt to said non-originating users after reproduced selected information is transmitted to said non-originating uses;

means for storing in said second digital memory means digital representations of said responsive analog information supplied by said non-originating users in response to said pre-recorded prompt; and

means for routing said responsive analog information to said originating user.

19. The message system for receiving, storing and forwarding analog information of claim 16 further comprising means for deleting portions of said selected analog information stored in said second digital memory means by said originating user.

20. The message system for receiving, storing and forwarding analog information of claim 16 further comprising means for accessing only selected portions of selected analog information by said non-originating users in response to analog signals transmitted through said non-originating users'"'"' telephone facilities.

21. An electronic communications message system for being coupled to a private branch exchange or central office for receiving, storing and forwarding analog information from a user'"'"'s telephone facility, comprising:

an electronic digital signal processing means for controlling operation of the message system;

first digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

the analog information comprising a first portion for routing to selected recipients'"'"' telephone facilities and a second portion for defining route data;

means for enabling access to the message system through analog signals transmitted from the user'"'"'s telephone facility;

means for storing in said memory means digital representations of said first and second portions of the analog information received from the user'"'"'s telephone facility;

second digital memory means controlled by said electronic digital signal processing means for storing digital representations of selected analog information from an originating user;

said second digital memory means associated with only said originating user and access thereto controlled by said originating user;

means for storing in said second memory means digital representations of said selected analog information;

means operable only by selected non-originating users for accessing said stored digital representations of said selected analog information through telephone facilities;

means for reproducing said selected information in analog format in response to analog signals input through said selected non-originating users'"'"' telephone facilities;

means for transmitting said selected analog information to said selected non-originating users;

means for accessing the digital representations of said first portion of the analog information;

means for reproducing said first portion of the analog information in analog format from the stored digital representations; and

means for transmitting reproduced analog information to said selected recipients'"'"' telephone facilities.

22. The message system for receiving, storing and forwarding analog information of claim 21 further comprising:

means for outputting a pre-recorded analog prompt to said non-originating users after reproduced selected analog information is transmitted to said non-originating users;

means for storing in said second digital memory means digital representations of responsive analog information supplied by said non-originating users in response to said pre-recorded prompt;

means operable by said originating user for accessing said stored digital representations of said responsive analog information through said originating user'"'"'s telephone facility;

means for reproducing said accessed digital representations of said responsive analog information in analog format; and

means for routing said reproduced responsive analog information to said originating user.

23. An electronic communications message system for receiving, storing and forwarding analog information from a user'"'"'s telephone facility, comprising:

electronic digital signal processing means for controlling operation of the message system;

first digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

the analog information comprising a first portion for routing to selected recipients'"'"' telephone facilities and a second portion for defining route data;

user access means for enabling a user to access the message system through analog signals transmitted from the user'"'"'s telephone facility;

a plurality of second digital memory means controlled by said electronic digital signal processing means;

means for storing in each of said second memory means digital representations of receive-only analog information input by only one user, each of said second memory means associated with a selected limited user and accessible only by said one user and said selected limited user;

user-controlled means controlled by said one user for enabling said selected limited user to access the message system from a telephone facility;

means for accessing stored digital representations of said receive-only analog information by said selected limited user;

means for reproducing receive-only analog information stored in the second memory means associated with said selected limited user in analog format;

means for transmitting reproduced receive-only analog information in said second memory means to said selected limited user in response to analog signals from said limited user'"'"'s telephone facility;

means for storing in said first digital memory means analog information received from said selected limited user'"'"'s telephone facility, said analog information accessible only by said one user;

means for accessing in said first memory means said stored digital representations of the first portion of the analog information;

means for reproducing said first portion of the analog information in analog format from the stored digital representations; and

means for transmitting the reproduced analog information to the telephone facilities of said selected recipients.

24. An electronic communications message system for receiving, storing and forwarding analog information from a user'"'"'s and limited user'"'"'s telephone facilities, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

the analog information comprising audio messages for routing to selected recipients'"'"' telephone facilities and route data;

user access means for enabling a user to access the message system through signals transmitted from the user'"'"'s telephone facility;

means for enabling an originating user to input a template having a plurality of audio messages arranged in a queue format and route data associated with said template;

limited user access means for enabling limited access to the message system by a selected limited user via the limited user'"'"'s telephone facility, the scope of said limited user'"'"'s limited access controlled by the user and restricted to receiving audio messages contained in said template and to responding with responsive analog information for routing only to said originating user;

means for storing in said memory means digital representations of said audio messages received from the user'"'"'s telephone facility;

means for storing in said memory means digital representations of said route data received from the user'"'"'s telephone facility;

means for accessing stored digital representations of said audio messages;

means for reproducing the audio messages in analog format from the stored digital representations; and

means for transmitting reproduced analog information to the telephone facilities of said selected recipients.

25. The message system for receiving, storing and forwarding analog information of claim 24 wherein said means for enabling an originating user to input a template includes means for enabling the user to input a template having a plurality of audio messages which comprises a selected string of analog prompts.

26. The message system for receiving, storing and forwarding analog information of claim 24 wherein said limited user access means comprises:

means for allowing the limited user to access the digital representations of only the audio messages in said template;

means for transmitting each of the audio messages in said template;

means for pausing between transmission of individual audio messages in said template to allow the limited user accessing the digital representations to provide responsive analog information; and

means for storing digital representations of said responsive analog information in said digital memory means for transmission only to said originating user.

27. The message system for forwarding, storing and receiving analog information of claim 26 wherein said means for storing digital representations of responsive analog information includes means for storing digital respresentations of responsive analog information which is comprised of an audio message.

28. The message system for receiving, storing and forwarding analog information of claim 26 wherein said means for storing digital representations of responsive analog information includes means for storing digital respresentations of responsive analog information which is comprised of tone signals.

29. The message system for receiving, storing and forwarding analog information of claim 26 further comprising means for allowing the limited user to control the sequence of transmission of the audio messages in said template.

30. The message system for receiving, storing and forwarding analog information of claim 26 further comprising means for conditioning the sequence of transmission of the plurality of audio messages in said template by the information contained in said responsive analog informaion from the limited user.

31. An electronic communications message system for receiving, storing and forwarding analog information from users'"'"' and limited users'"'"' telephone facilities, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the analog information;

the analog information comprising, audio messages for routing to selected recipients'"'"' telephone facilities and associated route data;

user access means for enabling a user to access the message system through signals transmitted from the user'"'"'s telephone facility;

means for enabling an originating user to input a template having a string of audio messages arranged in a queue format and route data associated with said template;

means for accessing the digital representations of only the audio messages in said template by the limited user;

means for reproducing the audio messages in said template in analog format;

means for transmitting each of the audio messages in said template;

means for pausing between transmission of individual audio messages in said template to allow the limited user accessing the digital representations to provide responsive analog information;

means for storing digital representations of said responsive analog information in said digital memory means for access only by said originating user;

means for storing in said memory means digital representations of said audio messages received from the user'"'"'s telephone facility;

means for storing in said memory means digital representations of said route data received from the user'"'"'s telephone facility;

means for accessing said stored digital representations of said audio messages;

means for reproducing the audio messages in analog format from the stored digital representations; and

means for transmitting reproduced audio messages to the telephone facilities of said selected recipients.

35. A method for operating a message system to receive, store and forward analog information from a user'"'"'s telephone facility, comprising:

transmitting analog signals from an originating user'"'"'s telephone facility to a storage location;

storing digital representations of the analog signals received from the originating user'"'"'s telephone facility;

enabling limited access to the stored digital representations of the orginating user'"'"'s analog signals by a non-originating user, the scope of the non-originating user'"'"'s limited access controlled by the originating user through the user'"'"'s telephone facility, the originating user having full access to the stored digital representations and the limited access of the non-originating user being less than full with the non-originating user being unable to limit;

converting the stored digital representations of the analog signals received from the originating user'"'"'s telephone facility into analog signals; and

transmitting the reproduced analog signals converted from the stored digital representations to the non-originating user.

36. A method for receiving, storing and forwarding analog information from a user'"'"'s and a limited user'"'"'s telephone facilities, comprising;

transmitting analog signals from an originating user'"'"'s telephone facility to a storage location;

storing digital representations of the analog signals received from the originating user'"'"'s telephone facility;

enabling an originating user to input a template having a string of audio messages arranged in a queue format and route data associated with the template;

enabling limited access to the stored digital representations by the limited user, the scope of the limted user'"'"'s access controlled by the originating user and restricted to receiving audio messages in the template;

accessing the stored digital representations of the analog signals;

reproducing the accessed analog signals in analog format from the stored digital representations; and

sequentially transmitting the reproduced analog signals to the telephone facility of the originating user or the limited user.

37. A method for receiving, storing and forwarding analog information from a full-access user'"'"'s and limited user'"'"'s telephone facilities, comprising:

transmitting analog signals from a full-access user'"'"'s telephone facility to a storage location;

storing digital representations of the analog signals received from the full-access user'"'"'s telephone facility;

p1 enabling limited access to the stored digital representations of the full-access user'"'"'s analog signals by a limited user, the scope of the limited user'"'"'s access controlled by the full-access user through the full-access user'"'"'s telephone facility, the scope of the limited user'"'"'s access being less than the scope of the full-access user'"'"'s access such that the limited user cannot limit access to the digital representations of the full-access user'"'"'s analog signals;

accessing the stored digital representations of the full-access users'"'"'s analog signals;

reproducing in audio format the stored digital representations of the full-access user'"'"'s analog signals; and

sequentially transmitting the reproduced full-access user'"'"'s analog signals to the telephone facility of the full-access user or limited user.