Broadcast interactive telephone system

• US 4,594,476 A
• Filed: 08/31/1984
• Issued: 06/10/1986
• Est. Priority Date: 08/31/1984
• Status: Expired due to Fees

• Current Assignee: Communication Technologies, Inc. (Consolidated Communications Holdings, Inc.)
• Original Assignee: Communication Technologies, Inc. (Consolidated Communications Holdings, Inc.)
• Inventors: Freeman, Michael J.
• Primary Examiner(s): MCELHENY JR, DONALD E
• Application Number:
  US06/646,295
• Time in Patent Office: 648 Days
• Field of Search: 179/6.04, 179/6.06, 179/6.08, 179/6.11, 179/6.17, 179/6.20, 358/84, 358/86, 364/521, 455/2, 455/3, 455/4, 434/308, 434/309, 434/310, 434/319, 434/321
• US Class Current: 379/76
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A verbally interactive broadcast type of telephone interrogation system (100) capable of simultaneously handling multiple callers over a two-way telephone subscriber network (102, 104, 106) to provide individualized interactive responses. A plurality of telephone boards (108, 110, 112) are connected in parallel to prerecorded data and deck address logic (114) to enable parallel processing of interactive telephone communications with the multiple callers, with one telephone board (108, 110, 112) being provided per incoming telephone line (102, 104, 106) to provide an unlimited number of potential interactive users for the system (100). The prerecorded data is stored by channel and level, with each level (150, 152, 154, 156, 158, 160) comprising, by way of example, four channels per multitrack tape deck (162, 164, 166, 168) with four decks (162, 164, 166, 168) being provided per level for a total of sixteen channels per level or ninety-six channels per telephone board (108, 110, 112). The correct channel and level is selected for an incoming call by a microcomputer (122) on the telephone board (108, 110, 112 ) and analog multiplexing (124) is used to select the particular channel in the ninety-six channels corresponding to the selected interactive message. Statistical and demographic caller data may also be stored (116, 118). The information is continuously rebroadcast over the ninety-six channels for interactive selection with the rebroadcast being independent of the next caller although what is heard by that caller is directly dependent on his/her selection.

Claims

1. In a verbally interactive telephone interrogation system comprising a two-way telephone subscriber network including a plurality of telephone caller means and a telephone message routing means operatively connected to said plurality of telephone caller means for selectively connecting individual ones of said plurality of telephone caller means to a remote message transmission means having an associated telephone number in response to provision of a unique dialing code from any of said telephone caller means corresponding to said associated telephone number, each of said telephone caller means comprising telephone reception means for receiving audio messages over said two-way telephone subscriber network and signal generator means for selectively providing the unique signal outputs to be transmitted over said two-way telephone subscriber network, said two-way subscriber network comprising a plurality of incoming telephone lines to said remote transmission message means;

the improvement comprising

storage means capable of retrievably storing a plurality of parallel retrievable channel sets of interactive audio information, having substantially the same audio information and content duration, said parallel channel sets of retrievable audio information being simultaneously broadcast with each parallel channel set audio information content having a message initiation time and message termination time, each of said channel message set initiation times and termination times being staggered in real time with respect to each other;

each of said channel sets comprising a plurality of interactively related channels of audio information responsive to individual interactive selection by a caller connected thereto via said subscriber network;

means responsive to an activation signal for initiating cyclical simultaneous rebroadcast of said staggered parallel channel sets audio information, independent of subsequent caller selection of said information; and

means for providing independent interactive parallel processing of multiple subscriber calls to said associated telephone number whereby each caller contacting said associated telephone number may independently interact with said audio information in a given channel set for providing an individualized interactive message over said two-way subscriber network via said subscriber signal generator to said storage means and receive an individualized interactive audio response in response thereto directly dependent on said caller individual selection for providing an individualized interactive communication;

said storage means comprising a message selection maze comprising multiple levels and multiple channels within said level with each level having staggered message initiation times, whereby a plurality of subscribers may engage in substantially simultaneous interactive telephone communication.

2. An improved interactive telephone interrogation system in accordance with claim 1 wherein said storage means further comprises means for retrievably storing interactive selection data provided by said callers during said individualized interactive communciations.

3. An improved interactive telephone interrogation system in accordance with claim 1 wherein said parallel processing means comprises telephone board means operatively connected to said telephone message routing, said telephone board means comprising microprocessing means for selecting the next available interactive audio information message from said plurality of simultaneous rebroadcast parallel channel audio information in response to said unique dialing code.

4. An improved interactive telephone interrogation system in accordance with claim 3 wherein said parallel storage means comprises multitrack tape means.

5. An improved interactive telephone interrogation system in accordance with claim 4 wherein said multitrack tape means comprises a plurality of multitrack tape decks comprising a level in said selection maze, each of said decks comprising a plurality of different channels, said plurality of different channels comprising a channel set.

6. An improved interactive telephone interrogation system in accordance with claim 5 wherein said multitrack tape means further comprises synchrorizing means for insuring that said plurality of tape decks comprising said level start simultaneously.

7. An improved interactive telephone interrogation system in accordance with claim 6 wherein said parallel storage means comprises a plurality of said levels of said multitrack tape means, each of said levels in said selection maze comprising a plurality of said tape decks.

8. An improved interactive telephone interrogation system in accordance with claim 7 wherein said telephone board means further comprises analog multiplexer means operatively connected to said microprocessing means for selecting the next available level and channel in said mesage selection maze in response to said unique dialing code from a telephone caller via said two-way subscriber network.

9. An improved interactive telephone interrogation system in accordance with claim 8 wherein telephone message routing means comprises a plurality of incoming telephone lines and said system further comprises a plurality of said telephone board means, with one of said telephone board means being associated with a given one of said plurality of incoming telephone lines.

10. An improved interactive telephone interrogation system in accordance with claim 9 wherein said telephone board means further comprises touch-tone decoder means responsive to a Touch-Tone dialing code.

11. An improved interactive telephone interrogation system in accordance with claim 10 wherein said Touch-Tone decoder means comprises tone decoder means for each of said channels.

12. An improved interactive telephone interrogation system in accordance with claim 3 wherein said telephone board means further comprises means for trichotonizing signals received over said two-way subscriber network from said caller signal generator into three distinct numbers whereby the plurality of telephone signals provided from a telephone caller Touch-Tone signal generator means over said two-way telephone subscriber network in interactive response to said audio information may be trichotonized.

13. An improved interactive telephone interrogation system in accordance with claim 3 wherein said telephone board means further comprises means for quartizing signals received over said two-way subscriber network from said caller signal generator into four distinct numbers whereby the plurality of telephone signals provided from a telephone caller Touch-Tone signal generator means over said two-way telephone subscriber network in interactive response to said audio information may be quartizing.

14. An improved interactive telephone interrogation system in accordance with claim 3 wherein said telephone board means further comprises analog multiplexer means operatively connected to said microprocessing means for selecting the next available level and channel in said mesage selection maze in response to said unique dialing code from a telephone caller via said two-way subscriber network.

15. An improved interactive telephone interrogation system in accordance with claim 14 wherein telephone message routing means comprises a plurality of incoming telephone lines and said system further comprises a plurality of said telephone board means, with one of said telephone board means being associated with a given one of said plurality of incoming telephone lines.

16. An improved interactive telephone interrogation system in accordance with claim 15 wherein said telephone board means further comprises Touch-Tone decoder means responsive to a Touch-Tone dialing code.

17. An improved interactive telephone interrogation system in accordance with claim 16 wherein said Touch-Tone decoder means comprises tone decoder means for each of said channels.

18. An improved interactive telephone interrogation system in accordance with claim 15 wherein said telephone board means further comprises means for trichotonizing signals received over said two-way subscriber network from said caller signal generator into three distinct numbers whereby the plurality of telephone signals provided from a telephone caller Touch-Tone signal generator means over said two-way telephone subscriber network in interactive response to said audio information may be trichotonized.

19. An improved interactive telephone interrogation system in accordance with claim 15 wherein said telephone board means further comprises means for trichotonizing signals received over said two-way subscriber network from said caller signal generator into three distinct numbers whereby the plurality of telephone signals provided from a telephone caller Touch-Tone signal generator means over said two-way telephone subscriber network in interactive response to said audio information may be trichotonized.

20. An improved interactive telephone interrogation system in accordance with claim 2 wherein said parallel storage means comprises multitrack tape means.

21. An improved interactive telephone interrogation system in accordance with claim 20 wherein said multitrack tape means comprises a plurality cf multitrack tape decks comprising a level in said selection maze, each of said decks comprising a plurality of different channels, said plurality of different channels comprising a channel set.

22. An improved interactive telephone interrogation system in accordance with claim 21 wherein said multitrack tape means further comprises synchronizing means for insuring that said plurality of tape decks comprising said level start simultaneously.

23. An improved interactive telephone interrogation system in accordance with claim 22 wherein said parallel storage means comprises a plurality of said levels of said multitrack tape means, each of said levels in said selection maze comprising of plurality of said tape decks.

24. An improved interactive telephone interrogation system in accordance with claim 1 wherein said parallel storage means comprises multitrack tape means.

25. An improved interactive telephone interrogation system in accordance with claim 24 wherein said multitrack tape means comprises a plurality of multitrack tape decks comprising a level in said selection maze, each of said decks comprising a plurality of different channels, said plurality of different channels comprising a channel set.

26. An improved interactive telephone interrogation system in accordance with claim 25 wherein said multitrack tape means further comprises synchronizing means for insuring that said plurality of tape decks comprising said level start simultaneously.

27. An improved interactive telephone interrogation system in accordance with claim 26 wherein said parallel storage means comprises a plurality of said levels of said multitrack tape means, each of said levels in said selection maze comprising of plurality of said tape decks.

28. An improved interactive telephone interrogation system in accordance with claim 25 wherein said selection maze comprises ninety-six channels and six levels, with sixteen channels per level.

29. An improved interactive telephone interrogation system in accordance with claim 1 wherein said selection maze comprises ninety-six channels and six levels, with sixteen channels per level.

30. An improved interactive telephone interrogation system in accordance with claim 1 wherein said selection maze comprises sixteen channels per level.

31. An improved interactive interrogation system in accordance with claim 1 wherein said parallel processing means comprises means for selecting a given parallel channel set level solely dependent on time of receipt of completed contact of said associated telephone number by a caller.