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Multi-line telephone control system

  • US 4,599,493 A
  • Filed: 08/28/1984
  • Issued: 07/08/1986
  • Est. Priority Date: 08/28/1984
  • Status: Expired due to Term
First Claim
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1. A method for providing a continuous sequence of telephone calls to a plurality of operators each having a display terminal and a bidirectional audio communications device wherein a plurality of records are stored in a host computer which drives the display terminals, each of the records including a telephone number and other information, comprising the steps of:

  • (a) transferring a plurality of stored telephone numbers from said host computer to a controller,(b) placing each of a plurality of calls by dialing one of said numbers on an available one of a plurality of telephone lines in response to said controller,(c) after the dialing of said one number, detecting a line condition other than busy or ring to indicate an answer to the call,(d) for each call answer, connecting the answered one of the telephone lines to the audio communications device for a non-busy one of said operators,(e) for each call answer, transferring an identification of the number at which the call was answered and the one operator having the connected line to said host computer,(f) in response to said transferred identification of said number at which the call was answered and said one operator, said host computer transmits at least a part of the stored record corresponding to the telephone number for the answered call to the display device for said one operator whereby information from said record is displayed to said one operator concurrent with said one operator having audio communication through said answered line, said one operator thereby being designated as busy until completion of the telephone call on the answered line, and(g) repeating steps (b) through (f) attempting to keep all of said operators busy.

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