Integrated message service system

• US 4,646,346 A
• Filed: 01/22/1985
• Issued: 02/24/1987
• Est. Priority Date: 01/22/1985
• Status: Expired due to Term

• Current Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Original Assignee: AT&T Information Systems Inc. (AT&T, Inc.), AT&T Intellectual Property II LP (AT&T, Inc.)
• Inventors: Loeb, Karen C., Mizrahi, Albert, Schlegel, Charles T., Hill, Deborah J., Scott, Lowell C., Emerson, William D.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US06/693,334
• Time in Patent Office: 763 Days
• Field of Search: 179/18 B, 179/6.17, 179/84 C, 179/27 FH, 179/27 FG, 179/18 BG
• US Class Current: 379/214.01
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

This integrated message service system provides a user with an indication of which of a plurality of message service systems contain unretrieved messages. This is accomplished by the serving telephone switching system maintaining a translation memory that indicates both the type of message services assigned to each user and the location of unretrieved messages in the assigned message services. The translation memory is updated every time a user creates a new message or accesses a previously stored message.

Claims

1. In a business communication system comprising a telephone communication system having a sytem processor and a plurality of message service systems, wherein said message service systems are each connected to said telephone communication system by communication lines to enable each user on said telephone communication system to access any one of said message service systems designated by said user, a message notification system comprising:

means connected to an interconnecting said plurality of message service systems and said telephone communication system and responsive to a user accessing one of said message service systems for exchanging call related data between said one message service system and said telephone communication system;

means connected to said exchanging means and said system processor and responsive to the appearance of said call related data on said exchanging means for storing an indication of the current message status in all of said message service systems of said user on said system processor of said telephone communication system;

wherein said system processor is responsive to a user on said telephone communication system accessing one of said plurality of message service systems via said communication lines for transmitting said indication of the current message status in all of said message service systems for said accessing user to said accessed message service system via said exchanging means; and

means in at least one of said message service systems responsive to said transmitted message status indication for providing an indication of said message status to said accessing user.

2. The system of claim 1 wherein said exchanging means includes:

a plurality of data link means connected on a one-to-one basis between the system processor of said telephone switching system and each of said plurality of message service systems.

3. The system of claim 2 wherein said message service systems include:

means responsive both to the creation and the accessing of messages stored therein for sending signals indicative of said creation and accessing to said system processor via said data link means connecting said system processor and said one message service system.

4. The system of claim 3 wherein said storing means is connected to said system processor and includes:

means responsive to said signals for maintaining a record of the existence and location of said messages on a per user basis.

5. The system of claim 4 wherein said transmitting means is connected to said system processor and includes:

means responsive to a user accessing one of said message service systems via one of said communication lines connecting said one message service system to said telephone communication system for retrieving said record associated with said user from said maintaining means and transmitting same to said one message service system via said data link means connecting said system processor and said one message service system.

6. The system of claim 5 wherein said one message service system includes:

means responsive to said transmitted record for providing said indication to said user via said communication line serving said user.

7. In a business communication system which comprises a telephone communication system and a plurality of message service systems, where said message service systems are each connected to said telephone communication system by communication lines which provide each user on said telephone communication system with dial access to any one of said message service systems designated by said user, an integrated message status indication system comprising:

means connected to an interconnecting said plurality of message service systems and said telephone communication system for exchanging call related data between said message service systems and said telephone communication system;

means responsive to a user on said telephone communication system requesting dial access to one of said message service systems for establishing a communication connection from said user to said one message service system via one of said communication lines;

means in said telephone communication system responsive to said dial access request for transmitting call related data to said one of said message service systems via said exchanging means; and

means connected to said exchanging means and responsive to said call related data for forwarding to said user via said exchanging means and said message service system an indication of the message status of said user.

8. The system of claim 7 wherein said forwarding means includes:

means responsive to said communication connection for providing said indication to said user via said communication connection.

9. The system of claim 8 wherein said system includes:

means in each of said message service systems responsive to the creation of a message in said message service system or the accessing of a message stored on said message service system for returning a message to said telephone communication system via said exchanging means indicative of said creation or accessing; and

means connected to said exchanging means and responsive to said indicative message for maintaining a record of said creation or accessing on a per user basis.

10. The system of claim 9 wherein said transmitting means includes:

means responsive to said dialing for accessing said record associated with said user; and

means responsive to said accessed record for transferring said accessed record to said one message service system via said exchanging means.

11. In a business communication system which comprises a telephone communication system and a plurality of message service systems, wherein said message service systems are each connected to said telephone communication system by communication lines which provide each user on said telephone communication system with dial access to said message service systems, a method of providing an integrated message notification service comprising the steps of:

storing in a central memory data relating to message status whenever a user accesses any of said plurality of message service systems to either create a message in said message service system or access a message stored in said message service system; and

transmitting to a user in response to said user accessing one of said message service systems said message status data associated with said accessing user to indicate the location of all messages for said accessing user in all of said plurality of message service systems.

12. The method of claim 11 wherein said step of storing includes the step of:

forwarding a signal to said central memory from said any message service system indicative of the creation or accessing of a message thereon.

13. The method of claim 12 wherein said step of storing includes the step of:

updating said memory in response to said signal.

14. In a business communication system that comprises a telephone communication system and a plurality of message service systems wherein said message service systems are each connected to said telephone communication system by communication lines that provide each user on said telephone communication system with dial access to said message service systems, a method of providing an integrated message indication service comprising the steps of:

storing in a central memory data relating to message status whenever a user accesses one of said plurality of message service systems to either create a message in said message service system or access a message stored in said message service system; and

transmitting to a user, in response to said user generating a message status request signal, said message status data associated with said accessing user to indicate the location of all messages for said accessing user in all of said plurality of message service systems.

15. The method of claim 14 wherein said step of storing includes the step of:

forwarding a signal to said central memory from said message service system indicative of the creation or accessing of a message thereon.

16. The method of claim 15 wherein the step of storing includes the step of:

updating said memory in response to said signal indicative of the creation of or accessing of a message.

17. The method of claim 14 wherein said step of transmitting includes the step of:

retrieving said message status data associated with said user in response to said message status request signal;

generating a message status response indicative of said message status data; and

providing said message status response to said user.