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Telephone operator voice storage and retrieval system

DC
  • US 4,697,282 A
  • Filed: 06/20/1986
  • Issued: 09/29/1987
  • Est. Priority Date: 04/18/1984
  • Status: Expired due to Term
First Claim
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1. For use with an operator-assisted telephone service facility in which on-line participation by an on-line operator is required for effectively enabling an incoming caller to reach a called destination, an arrangement for providing a response message to said incoming caller accessing said facility comprising:

  • first operational means for storing at least one prescribed response message, which, when played back, effectively corresponds to the voice of the operator who is on-line with and services incoming calls; and

    second operational means, coupled to said first operational means and operable in conjunction with the on-line operator'"'"'s servicing of an incoming call, for accessing a response message from said first operational means in dependence upon information contained within said incoming call being serviced by said on-line operator and which is representative of the type of call to which said incoming call corresponds, and causing said accessed response message to be played back to said incoming caller.

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