Automated message chronicling system

• US 4,739,509 A
• Filed: 03/21/1986
• Issued: 04/19/1988
• Est. Priority Date: 03/21/1986
• Status: Expired due to Term

• Current Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Original Assignee: American Telephone & Telegraph Company (AT&T, Inc.), AT&T Information Systems Inc. (AT&T, Inc.)
• Inventors: Bourg, James W.
• Primary Examiner(s): SCHREYER, STAFFORD
• Application Number:
  US06/842,601
• Time in Patent Office: 760 Days
• Field of Search: 179/5.5, 179/7.1 R, 179/7.1 TP, 179/18 BE, 179/18 BD, 370/62, 379/93, 379/94, 379/112, 379/210, 379/211, 379/212
• US Class Current: 379/93.01
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5108 Secretarial services
• CPC Class Codes: H04Q 11/0428 Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals

Abstract

This message chronicling apparatus consists of a personal computer interposed between the principal'"'"'s telephone station set and the port circuit of the business communication system which serves the principal'"'"'s telephone station set. The personal computer intercepts all call signaling from the business communication system. The personal computer software collects the data so received and creates a record in the memory of the personal computer of the incoming call. The principal'"'"'s personal computer not only interacts closely with the business communication system, but can also be interconnected in a local area network with other personal computers or terminal devices such that a user at one of the other devices or personal computers can create a call record for the principal'"'"'s personal computer.

Claims

1. In a business communication system having a plurality of port circuits, each of which is connected to a corresponding terminal device of a principal, a call chronicling system comprising:

processing means;

means interposed between one of said terminal devices, its corresponding port circuit and also connected to said processing means for connecting said processing means to both said port circuit and said terminal device;

means, in said connecting means, for intercepting digital control messages transmitted by said terminal device and by said corresponding port circuit;

means in said processing means responsive to said intercepted control messages indicative of either a call origination by a user from terminal device or an incoming call from said port circuit to said terminal device for generating a call log record indicative of the occurrence of said call; and

means in said processing means responsive to data comprising an arbitrary message entered by said principal via a keyboard associated with said processing means for appending said data to said call log record.

4. The system of claims 1 or 2 further comprising:

means in said processing means responsive to said call origination for recording the dialed digits into said call log record.

5. The system of claim 4 further comprising:

means in said processing means responsive to said call origination for timestamping said call log record.

6. The system of claim 5 further comprising:

means in said processing means responsive to the termination of said call for entering call duration data into said call log record.

7. The system of claim 1 or 3 further comprising:

means in said processing means responsive to calling party identification data transmitted by said business communication system to said terminal device in said digital control messages for recording said calling party identification data into said call log record.

8. The system of claim 7 further comprising:

means in said processing means responsive to said recording means for timestamping said call log record.

9. The system of claim 8 further comprising:

means in said processing means responsive to the termination of said call for entering call duration data into said call log record.

2. In a business communication system having a plurality of port circuits, each of which is connected to a corresponding terminal device of a principal, a call chronicaling system comprising:

processing means;

means interposed between one of said terminal devices, its corresponding port circuit and also connected to said processing means for connecting said processing means to both said port circuit and said terminal device;

means, in said connecting means, for intercepting digital control messages transmitted by said terminal device and by said corresponding port circuit;

means in said processing means responsive to said intercepted control messages indicative of a call origination by a user from said terminal device for generating a call log record indicative of the occurrence of said call; and

means in said processing means responsive to data comprising an arbitrary message entered by said principal via a keyboard associated with said processing means for appending said data to said all log record.

3. In a business communication system having a plruality of port circuits, each of which is connected to a corresponding terminal device of a principal, a call chronicling system comprising:

processing means;

means interposed between one of said terminal device, its corresponding port circuit and also connected to said processing means for connecting said processing means to both said port circuit and said terminal device;

means, in said connecting means, for intercepting digital control messages transmitted by said terminal device and by said corresponding port circuit;

means in said processing means responsive to said intercepted control messages indicative of an incoming call from said port circuit to said terminal device for generating a call log record indicative of the occurrence of said call; and

means in said processing means responsive to data comprising an arbitrary message entered by said principal via a keyboard associated with said processing means for appending said data to said call log record.

10. In a business communication system having a plurality of port circuits, each of which is connected to a corresponding terminal device, a call chronicling system comprising:

processing means;

means interposed between one of said terminal devices, its corresponding port circuit and also connected to said processing means for connecting said processing means to both said port circuit and said terminal device;

means in said connecting means for intercepting digital control messages transmitted by said terminal device and by said corresponding port circuit;

means in said processing means responsive to said intercepted control messages indicative of an incoming call from said port circuit forwarded from a principal'"'"'s terminal device as part of a call coverage arrangement, for generating a call log record indicative of the occurrence of said call; and

means in said processing means responsive to the termination of said call for transferring said call log record to a processor associated with said principal'"'"'s terminal device.

11. The system of claim 10 further comprising:

means in said processing means responsive to calling party identification data transmitted by said business communication system for recording said calling party identification data into said call log record;

means in said processing means responsive to said recording means for timestamping said call log record; and

means in said processing means responsive to the termination of said call for entering call duration data into said call log record.

12. The system of claim 10 further comprising:

means in said processing means responsive to data entered by a user via a keyboard associated with said processing means for appending said data to said call log record.

13. In a business communication system having a plurality of port circuits, each of which is connected to a corresponding terminal device, a call chronicling system comprising:

processing means;

means interposed between one of said terminal devices, its corresponding port circuit and also connected to said processing means for connecting said processing means to both said port circuit and said terminal device;

means in said connecting means for intercepting digital control messages transmitted by said terminal device and by said corresponding port circuit;

means in said processing means responsive to said intercepted control messages indicative of an incoming call from said port circuit forwarded from a principal'"'"'s terminal device as part of a call coverage arrangement, for generating a call log record indicative of the occurrence of said call;

means in said processing means responsive to calling party indentification data transmitted by said business communication system for recording said calling party identification data into said call log record;

means in said processing means responsive to said recording means for timestamping said call log record;

means in said processing means responsive to the termination of said call for entering call duration data into said call log record;

means responsive to the termination of said call for originating a call to a processor associated with said principal'"'"'s terminal device; and

means responsive to said originated call for transmitting said call log record to said principal'"'"'s processor via said originated call.

14. In a business communication system having a plurality of port circuits, each of which is connected to a corresponding terminal device, a call chronicling system comprising:

processing means;

means interposed between one of said terminal devices, its corresponding port circuit and also connected to said processing means for connecting said processing means to both said port circuit and said terminal device;

means in said connecting means for intercepting digital control messages transmitted by said terminal device and by said corresponding port circuit;

means in said processing means responsive to said intercepted control messages indicative of an incoming call from said port circuit forwarded from a principal'"'"'s terminal device as part of a call coverage arrangement, for generating a call log record indicative of the occurrence of said call;

means in said processing means responsive to data entered by said user via a keyboard associated with said processing means for appending said data to said call log record;

means responsive to the termination of said call for origintaing a call to a processor associated with said principal'"'"'s terminal device; and

means responsive to said originated call for transmitting said call log record to said principal'"'"'s processor via said originated call.