PBX telephone call control system

• US 4,747,124 A
• Filed: 05/06/1985
• Issued: 05/24/1988
• Est. Priority Date: 09/28/1982
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Opcom
• Inventors: Ladd, David J.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US06/731,171
• Time in Patent Office: 1,114 Days
• Field of Search: 179/18 BE, 179/18 BD, 179/18 B, 179/18 AD, 179/90 BD, 179/90 B, 179/89, 179/27 FG, 179/27 FH, 179/18 EA, 179/6.08, 179/6.11, 179/6.17, 379/211, 379/212, 379/89, 379/88, 379/67, 379/213, 379/214, 379/84, 379/233
• US Class Current: 379/88.19
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange

Abstract

A PBX telephone call control system is disclosed. The system provides a line interface unit connection between a plurality of subscriber line extensions and a private branch exchange (PBX or Centrex equipped) switching equipment. The call control system appears to the PBX like any other telephone extension within the office environment and provides the user with more features in conjunction with the pre-existing PBX equipment, providing expanded capabilities at a reasonable expense.

Claims

1. A call control system for being coupled to a PBX-type exchange (hereinafter said PBX) in order to control the routing of telephone calls from one or more calling parties through said PBX between a plurality of incoming external trunks and a plurality of internal telephone subscriber lines connected to internal telephones, comprising

a line interface unit connected to some of said internal subscriber lines for simulating a plurality of telephone extensions which can be called by said one or more calling parties through said incoming external trunks or through said internal telephones connected to others of said internal telephone subscriber lines to provide a multiple cell processing capability, said line interface unit including

means for detecting that a calling party using one of said incoming external trunks or said internal telephones is calling one of said plurality of simulated extensions,

means for answering said calling party on one of said incoming external trunks or said internal telephones and informing said calling party to signal a certain extension number corresponding to one of said internal telephones connected to one of said internal telephone subscriber lines,

DTMF means responsive to a signaled extension number for receiving and decoding said signaled extension number from said calling party, and

means for signaling said PBX to attempt a transfer of said caling party to said extension having said certain number.

2. A call control system as in claim 1 further including

means for determining if the telephone connected to sasid subscriber line corresponding to said signaled extension number is busy, and

means for informing said calling party said signaled certain extension number is busy.

3. A call control system as in claim 1 further including

means for determining if said signaled telephone extension connected to said subscriber line corresponding to said signaled extension number does answer, and

means for informing said calling party if said signaled certain extension number does not answer.

4. A call control system as in claim 1 further including means for completing said transfer.

5. A call control system as in claim 2 further including means for informing said calling party to signal another extension number.

6. A call control system as in claim 2 further including means for informing said calling party to leave a recorded voice message for said certain extension number.

7. In a call control system for being coupled to a PBX-type exchange (hereinafter said PBX) in order to control the routing of telephone calls from one or more calling parties through said PBX between a plurality of incoming external trunks and a plurality of internal telephone subscriber lines, said system including

a line interface unit connected to some of said PBX subscriber lines for simulating a plurality of telephone extensions which can be called by said one or more calling parties through said incoming external trunks or through said internal telephones connected to others of said internal telephone subscriber lines to provide a multiple call processing capability, the method comprising the steps of

detecting that a calling party using one of said incoming external trunks or said internal telephones is calling one of said simulated extensions,

answering the call and informing said calling party to signal a certain extension number corresponding to one of said internal telephones connected to one of said PBX internal telephone subscriber lines,

receiving and decoding said signaled extension number from said calling party, and

signaling said PBX to attempt a transfer of said calling party to said certain extension number.

8. A call control system to control the routing of telephone calls from calling parties outside of a PBX-type exchange (hereinafter said PBX) coming via a plurality of incoming external trunks to access a plurality of internal telephone subscriber lines comprising

a line interface unit connected to some of said internal subscriber lines for simultating a plurality of telephone extensions which can be called by one or more of said calling parties through telephones associated with said internal telephone lines connected to others of said internal telephone subscriber lines to provide a multiple call processing capability, said line interface unit including

means for detecting that a telephone call is coming from a calling party on one of said incoming external trunks,

means for answering said calling party on said incoming external trunk,

means for giving voice instructions to said calling party to inform said calling party to signal a certain extension number corresponding to a telephone station connected to any one said PBX internal telephone subscriber lines,

means responsive to a signaled extension number for decoding said signaled extension number from said calling party,

means for signaling said PBX to attempt a transfer of said calling party to said certain extension number, and

means for signaling said PBX to attempt to ring the telephone station connected to the subscriber line corresponding to said signaled certain extension number.

9. A call control system as in claim 8 further including

means for determining if the telephone extension connected to the subscriber line corresponding to said signaled certain extension number is busy, and

means for informing said calling party if said signaled certain extension number is busy.

10. A call control system as in claim 8 further including

means for determining if the telephone connected to said subscriber line corresponding to said signaled certain extension number does answer, and

means for informing said calling party if said signaled certain extension number does not answer.

11. A call control system as in claim 8 further including means for connecting said calling party on one of said external trunks to said telephone station having said certain extension number.

12. A call control system as in claim 9 further including means for informing said calling party to signal another extension number.

13. A call control system as in claim 9 further including means for informing said calling party to leave a recorded voice message for said called extension having said certain number.