Telephone system for connecting a customer to a supplier of goods

• US 4,757,267 A
• Filed: 06/17/1987
• Issued: 07/12/1988
• Est. Priority Date: 06/17/1987
• Status: Expired due to Term

• Current Assignee: Murex Licensing Corporation (Neustar Incorporated)
• Original Assignee: Applied Telematics, Inc.
• Inventors: Riskin, Bernard N.
• Primary Examiner(s): Schreyer, Stafford D.
• Application Number:
  US07/064,127
• Time in Patent Office: 391 Days
• Field of Search: 379/113, 379/114, 379/115, 379/133, 379/134, 379/201, 379/211, 379/212, 379/219, 379/220, 379/221
• US Class Current: 379/114.24
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/1058 Shopping and product ordering
• CPC Class Codes: H04M 2242/14 with services dependent on location
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42306 Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 1/45 using multi-frequency signalling H04Q1/46 takes precedence
• CPC Class Codes: H04Q 2213/1313 Metering, billing
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13504 client/server architectures
• CPC Class Codes: H04Q 2213/13512 800 - freefone
• CPC Class Codes: H04Q 2213/13541 routing
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber

Abstract

A telephone system automatically connects a potential customer with a nearby dealer who can provide the goods or services desired by the potential customer. The potential customer first dials an "800"-type number which preferably includes digits uniquely characteristic of the product or service desired. The system identifies the originating telephone number of the potential customer and a computer initially routes the call to a specific customer dealer service company (CDSC) office in the general vicinity of the potential customer. The specially equipped CDSC HQ office includes a vertical-horizontal (V-H) file listing each dealer by product/service and equivalent of longitude/latitude. A comparison is performed between the telephone number of the potential customer and the data in the V-H file to find 1-3 selected dealers nearby to the potential customer. The system then automatically dials the telephone number of the closest dealer thereby routing the potential customer directly to a nearby dealer who can provide the products or services of interest to that customer. If the dealer'"'"'s telephone number is busy or does not answer, the system can attempt to call another nearby dealer if one exists. The system also provides for billing the telephone call and for reporting each call in detail to the advertiser.

Claims

1. A system for routing a telephone call from a first party who dials a telephone number including digits uniquely characteristic of a given item to a nearby second party out of a group of second parties who can supply said given item, the telephone system comprising:

first routing means for routing said telephone call to a telephone service center relatively near said first party;

location determining means for determining the location of said relatively nearby second party based at least in part on the telephone number dialed by said first party; and

,

second routing means for routing said telephone call from said first party through said telephone service center to said nearby second party who can supply said item.

2. The system of claim 1 wherein said first routing means comprises:

means for determining the originating telephone number of said first party; and

,

means for routing said telephone call to said telephone service center based upon said originating telephone number.

3. The system of claim 2 wherein said location determining means comprises:

a second party data base representing at least some of said group of second parties;

comparison means for comparing at least some of the digits of said telephone number dialed by said first party against said second party data base to determine the shortest distance between said first party and said nearby second party.

4. The system of claim 3 wherein said second routing means comprises:

means for automatically generating a second telephone number and dialing said second telephone number to connect said first party to said second party through said telephone service center.

5. The system of claim 4 wherein said means for determining the originating telephone number of said first party comprises an Automatic Number Identification (ANI) means.

6. The system of claim 5 wherein said second party data base comprises a vertical-horizontal file.

7. The system of claim 6 wherein said comparison means compares the area code (NPA) and the local central telephone office code (NNX) against said vertical-horizontal file.

8. The system of claim 7 wherein said second parties comprise dealers in said items and wherein said first party comprises a potential customer of said dealer for said item.

9. The system of claim 8 wherein said item comprises a product.

10. The system of claim 8 wherein said item comprises a service.

11. A method for routing a telephone call from a first party who dials a telephone number including digits uniquely characteristic of a given item to a nearby second party out of a group of second parties who can supply said item, said method comprising the steps of:

(a) first routing of said call to a telephone service center;

(b) determining the location of a relatively nearby second party based upon the telephone number dialed by said first party; and

,

(c) second routing of said call to said relatively nearby second party.

12. The method of claim 11 wherein step (b) further comprises the step of:

(d) comparing at least some of the digits of the telephone number dialed by said first party against a data base representing at least some of said group of second parties to determine the shortest distance between said first party and said nearby second party.

13. The method of claim 12 wherein step (a) further comprises the steps of:

(e) determining the originating telephone number of said first party; and

,

(f) performing said second routing of said call to said telephone service center based upon the originating telephone number determined in step (e) above.

14. A system for routing a telephone call from a potential customer who has an originating telephone number and who dials a telephone number including digits uniquely characteristic of a given item to a nearby dealer out of a group of dealers who can supply said item, said system comprising:

first routing means for routing the originating telephone number of said telephone call to a telephone service center relatively near said potential customer;

location determining means located at said telephone service center for determining the location of said nearby dealer based at least in part upon the telephone number dialed by said potential customer; and

,

second routing means for routing said telephone call from said potential customer to said nearby dealer of said item.

15. The system of claim 14 wherein said first routing means includes:

means for determining the originating telephone number of said potential customer; and

,

means for routing said telephone call to said telephone service center based upon said originating telephone number of said potntial customer.

16. The system of claim 15 wherein said location determining means comprises:

a dealer data base representing at least some of said dealers; and

,

comparison means for comparing at least some of the digits of said telephone number dialed by said potential customer against said dealer data base to determine the shortest distance between said potential customer and said dealer.

17. The system of claim 16 wherein said second routing means comprises:

means for automatically generating a second telephone number and dialing the same to connect said potential customer to a nearby dealer through said telephone service center.

18. The system of claim 17 wherein said dealer data base comprises a vertical-horizontal geographical file of said dealers.

19. The system of claim 18 wherein said means for determining the originating telephone number of said first party comprises an Automatic Number Identification (ANI) means.

20. A system for routing a telephone call from a first party who dials a telephone number, including digits characteristic of a given item to a nearby second party out of a group of second parties who can supply said given items, said telephone sustem comprising:

first party telephone number determining means for determining the originating telephone number of said first party;

determining means for determining the location of said nearby second party based at least in part on the telephone number dialed by said first party; and

,

routing means connected to said location determining means for routing said telephone call from said first party to said nearby second party who can supply said item.

21. The system of claim 20 wherein said telephone number comprises an 800 number type of telephone number and said telephone system further includes:

a WATS to POTS conversion means for converting said 800 number to a POTS number.

22. The system of claim 20 wherein said location determining means conprises:

a second party data base representing at least some of said group of second parties;

comparison means for comparing at least some of the digits of said telephone number of said first party against said second party data base to determine the shortest distance between said first party and said nearby second party.

23. The system of claim 22 further comprising:

billing means for producing bills based upon the number of telephone calls placed to said second parties.

24. The system of claim 23 wherein said billing means further includes means for producing reports of telephone activity between said first parties and said second parties.

25. The system of claim 24 wherein said second party data base includes a vertical-horizontal file.

26. The system of claim 25 wherein said second parties comprise dealers in said items and wherein said first party comprises a potential customer of said dealer for said item.

27. The system of claim 26 wherein said item comprises a product.

28. The system of claim 26 wherein said item comprises a service.

29. The system of claim 20 wherein said routing means further includes:

means for automatically generating a second telephone number and dialing said second telephone number to connect said first party to said second party through a customer/dealer service company (CDSC).

30. The system of claim 20 wherein said first party telephone number determining means includes an Automatic Number Identification (ANI) means.

31. The system of claim 20 wherein said first party telephone number determining means comprises a human operator who solicits said first party telephone number from said first party.

32. The system of claim 20 wherein said routing means is connected by a network connection to the long distance carrier (LDC).

33. The system of claim 32 further including:

further routing means for routing said telephone call to another second party if the first second party called does not answer within a predetermined period of time.

34. A system for placing an order for an item based upon a telephone call from a first party who dials a telephone number, including digits characteristic of said item to be delivered to a second party from a nearby third party out of a group of third parties who can supply said given items, said telephone system comprising:

second party telephone number determining means for determining the telephone number of said second party;

location determining means for determining the location of said nearby third party based at least in part on the telephone number dialed by said first party; and

;

routing means connected to said location determining means for routing said telephone call from said first party to said third party nearby said second party who can supply said item.

35. The system of claim 34 wherein said item comprises a gift for said second party.

36. The system of claim 35 further comprising:

billing means for billing said first party for said gift.

37. A telephone system for routing a telephone call from a first party who dials a telephone number including digits characteristic of a given item to a nearby second party out of a group of second parties who have exclusive territories for said items based at least in part on the telephone number dialed by said first party;

and,

routing means connected to said location determining means for routing said telephone call from said first party to said second party with said exclusive territory.

38. A telephone system for routing a telephone call from a first party who desires an item and who dials a telephone number to a nearby second party out of a group of second parties who can supply said item, said telephone system comprising:

item identification means for identifying the item designated by said first party;

first party telephone number determining means for determining the originating telephone number of said first party;

location determining means for determining the location of said nearby second party based at least in part on said originating telephone number of said first party and the identify of said item as identified by said item identification means; and

,

routing means connected to said location determining means for routing said telephone call from said first party to said nearby second party.

39. The telephone system of claim 38 wherein said item identification means includes voice recognition means for at least partially identifying said item from voice information from said first party.

40. The telephone system of claim 38 wherein said item identification means identifies said item at least partially from the telephone number dialed by said first party.

41. The telephone system of claim 40 wherein said telephone number comprises a standard telephone number (NPA-NNX-XXXX) plus an extension.

42. The telephone system of claim 38 wherein said item identification means human operator.