Electronic audio communications system with voice command features

• US 4,757,525 A
• Filed: 02/12/1985
• Issued: 07/12/1988
• Est. Priority Date: 09/29/1982
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: VMX, Inc. (Innospec Incorporated)
• Inventors: Matthews, Gordon H., Fannin, Michael L., Tansil, Thomas B.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US06/701,072
• Time in Patent Office: 1,246 Days
• Field of Search: 179/18 B, 179/6.14, 179/6.17, 381/42, 381/43, 364/513.5, 379/80, 379/84, 379/88, 379/89, 379/198, 379/197
• US Class Current: 379/88.26
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53341 Message reply
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04M 3/53375 Message broadcasting
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

An advanced electronic communication system is provided for the deposit, storage and delivery of audio messages. A Voice Message System (10) interconnects multiple private branch exchanges (12) of a subscriber with a central telephone office (22). Individual subscriber users may access the Voice Message System (10) through ON NET telephones (18) or OFF NET telephones (24). The Voice Message System (10) includes an administrative subsystem (60), call processor subsystem (62) and a data storage subsystem (64). The Voice Message System (10) enables the user to deposit a message in data storage subsystem (64) for automatic delivery to other addresses connected to the system. The Voice Message System (10) also enables the user to access the system through voice commands which are received and compared to prestored speaker independent digital templates. Once an authorized user has accessed a system, the system allows the authorized user to determine if any messages have been in the data storage subsystem (64) for him. After accessing the system, the speaker utilizes voice commands to control the system, which voice commands are received and compared to prestored speaker dependent digital templates. In response to these commands, prerecorded instructional messages are deposited in the data storage subsystem (64) for instructing a user on his progress in using the system.

Claims

1. An electronic communications message system for being coupled to any private branch exchange or central office for receiving, storing and forwarding audio messages from a user'"'"'s telephone facilities, comprising:

electronic digital signal processing means for controlling the operation of the message system;

access means for enabling an audio message originator to access the message system through said signal processing means from a telephone unit of the private branch exchange;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of an audio message originating from the telephone unit of the private branch exchange;

means for storing selected recipient telephone station addresses associated with digital representations of audio messages stored in said digital memory means;

means for accessing said stored digital representations associated with particular telephone station addresses;

3. The communications message system of claim 1 wherein said means for controlling unauthorized access to the system comprises:

first means for storing in said digital memory means an identification code for each authorized user of the system;

means for associating in said digital memory means with each identification code a plurality of speaker independent voice templates, each speaker independent template including a set of values representative of the characteristic features of the audio signal produced by the spoken voice speaking one of a plurality of command words;

means for requiring a user seeking access to the system to enter an authorized numeric identification code prior to obtaining access for deposit or receipt of messages; and

means responsive to entry of an authorized identification code for selecting the speaker independent voice templates associated with that code for comparision with spoken commands by the user.

4. The communications message system of claim 1 and further comprising:

means for reproducing an audio message to the telephone station of a newly authorized user instructing the user to speak each one of a plurality of command words a predetermined number of times;

means responsive to the audio signal produced each time each command word is spoken for analyzing the signal and producing a speaker dependent template in digital format which is representative of distinctive features of the signal; and

means for storing each speaker dependent digital template representing a command word in association with the identification code assigned to the newly authorized user.

5. The communications message system of claim 3 which also includes:

means for generating and storing with each speaker dependent template of each command word a set of signal values indicative of variations in the templates produced each time that command word was spoken from the previous time it was spoken.

6. The communications message system of claim 1 wherein said unauthorized user access means comprises:

means for storing in said memory means a plurality of speaker dependent voice templates in digital format, each template including a set of values representative of the characteristic features of the audio signal produced by a voice speaking one of a plurality of commands where it is indicative of a specific control function which an authorized user desires to cause said digital signal processing means to effect in the operation of said message system;

means responsive to the operational state of the message system being in one of a plurality of control receptive states for receiving and storing in said memory means digital representations of audio signals produced by an authorized user'"'"'s voice speaking one of a plurality of command words from a telephone station which has accessed the message system;

means for comparing the stored digital representation of the spoken command word with the stored speaker dependent voice templates; and

means responsive to said comparing means indicating a match of the authorized user'"'"'s voice with one of the speaker dependent templates, within a preselected degree of variation, between the stored digital representation of the command word and one of the stored templates for producing an output signal to said electronic digital signal processing means and effecting the control function in the message system associated with the matched template.

7. The communications message system of claim 5 wherein said unauthorized user access means also includes:

means responsive to one of a plurality of control receptive operational states of the message system for selecting a group of speaker dependent templates from said plurality of speaker dependent templates, said group being made up of speaker dependent templates associated with one of a plurality of specific control functions possible for the particular state of the message system; and

means for allowing said second comparing means to access only the speaker dependent templates in the selected group for comparison with the digital representation of the spoken command word.

8. The communications message system of claim 1 wherein said means for controlling unauthorized access to the system comprises:

means for storing in said memory means a plurality of speaker independent templates in digital format, each speaker independent template including a set of values representative of the characteristic features of the audio signal produced by a voice speaking one of a plurality of commands where it is indicative of a specific control function which a user desires to cause said digital signal processing means to effect in the operation of said message system;

means responsive to the operational state of the message system being in one of a plurality of control receptive states for receiving and storing in said memory means digital representations of audio signals produced by a user'"'"'s voice speaking one of a plurality of command words from a telephone station which has accessed the message system;

means for comparing the stored digital representation of the spoken command word with the stored speaker independent voice templates; and

means responsive to said comparing means and indicative of a match of the user'"'"'s voice with one of the speaker independent templates, within a preselected degree of variation, between the stored digital representation of the command word and one of the stored speaker independent templates for producing an output signal to said electronic digital signal processing means and effecting the control function in the message system associated with the matched speaker independent template.

10. The communications message system of claim 8 wherein said unauthorized user access means also includes,

means receptive to a particular one of said plurality of control receptive states of the message system for selection of a subgroup of speaker dependent templates from said plurality of selected templates, said subgroup being made up of speaker dependent templates associated with one of a plurality of specific control functions possible for the particular one of said control receptive states of the message system;

and

means for allowing said second comparing means to access only the speaker dependent templates in the selected subgroup for comparison with the digital representation of the spoken command word.

11. The communications message system of claim 8 which also includes:

means for reproducing an audio message to the telephone station of a newly authorized user instructing the user to speak each selected command word into the telephone station a predetermined number of times;

means responsive to the audio signal produced each time each command word is spoken for analyzing the signal and producing a speaker dependent template signal in digital fromat which is representative of distinctive features of the audio signal; and

means for storing the digital format signal in association with both the identification code assigned to the newly authorized user and the specific control function of which the command word is indicative.

12. The communications message system of claim 10 wherein the audio signal responsive means also includes:

means for generating and storing with each template a set of signal value indicators of the variations in the speaker dependent templates produced each time the command word is spoken from the previous time if was spoken.

13. The communications message system of claim 8 wherein said means for controlling unauthorized user access further comprises:

means for storing in said memory means a plurality of numeric speaker independent command word templates, each speaker independent template including a set of values representative of the characteristic features of the audio signal produced by a voice speaking one of said plurality of numeric command words;

means responsive to a user seeking access to the message system speaking the digits of a numeric identification code into a telephone station for storing digital representations of the audio signals produced by said spoken digits; and

means for comparing stored digital representations of audio signals produced by said spoken digits with the stored numeric command word speaker independent templates and determining the identification code entered by the user seeking access.

15. A method for storing and forwarding audio messages as set forth in claim 13 wherein the step of allowing access further includes:

selecting from the speaker dependent command word templates associated with the transmitted identification code of the authorized user a subgroup of command word templates associated with one of plurality of specific control functions possible for the one of the plurality of control responsive states in which the operational state of the message system exists.

16. A method for storing and forwarding audio messages as set forth in claim 13 which also includes:

reproducing an audio message to the telephone station of a newly authorized user instructing the user to speak each one of a plurality of command words into the telephone station a predetermined number of times;

analyzing the audio signal produced each time each command word is spoken and producing a speaker dependent template in digital format which is representative of the distinctive features of the audio signal; and

storing a digital format signal in association with both the identification code assigned to the authorized user and the specific control function of which the spoken command word is indicative.

17. A method for storing and forwarding audio messages as set forth in claim 15 which also includes:

generating and storing with each speaker dependent template a set of signal values indicative of variations in the speaker dependent templates produced each time the command word associated with one of the speaker dependent templates is spoken from the previous time it was spoken.

18. A method for storing and forwarding audio messages as set forth in claim 13 wherein:

said requiring step requires each user seeking access to speak the digits of the authorized user'"'"'s identification code into the telephone station and said method includes the additional steps of;

storing a plurality of numeric speaker independent command word templates, each template including a set of values representative of the characteristic features of the audio signal produced by a voice speaking one of a plurality of numeric command words;

storing a digital representation of the audio signals produced by a user seeking access speaking the digits of that user'"'"'s identification code; and

comparing the stored digital representations of audio signals produced by spoken digits with the stored numeric command word templates and determining the identification code transmitted by the user seeking access.

2. means for reproducing the audio messages from the stored digital representations;

means for transmitting the reproduced audio messages from said means for reproducing to said selected recipient telephone stations;

unauthorized user access means for controlling unauthorized user access to the message system; and

said means for controlling unauthorized access to the system comprising;

first means for storing in said digital memory means speaker independent digital templates representative of speaker independent identification codes, each identification code representative of an authorized user,

first means for receiving from a telephone station of the system voice commands of a user attempting access,

first comparing means for comparing said received spoken voice commands with the speaker independent digital templates,

means for allowing access to the system by the user attempting access to the system when the received spoken voice commands compare true with a stored one of the speaker independent digital templates indicating an authorized user;

said means for enabling a user to access the message system through signals transmitted from a telephone station comprising;

second means for storing in said digital memory means speaker dependent digital templates representative of speaker dependent commands, each speaker dependent command representative of a control function for interfacing with said electronic digital processing means to allow control of the operation of the message system,

second means for receiving from a telephone station of the system voice commands of the authorized user,

second comparing means for comparing said received spoken voice commands of the authorized user with the speaker dependent digital templates and outputting to said electronic digital processing means a command corresponding to the one of said speaker dependent digital templates which compares true with the received spoken voice commands.

9. An electronic communications message system for being coupled to a private branch exchange or central office for receiving, storing and forwarding audio messages from a user'"'"'s telephone facilities, comprising:

electronic digital signal processing means for controlling the operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the audio messages;

means for storing in said memory means digital representations of audio messages transmitted from a telepone station;

means for storing selected recipient telephone station addresses associated with digital representations of audio messages stored in said memory means;

means for accessing said stored digital representations associated with particular telephone station addresses;

means for reproducing the audio messages from the stored digital representations;

means for transmitting the reproduced audio messages from said means for reproducing to said selected recipient telephone stations;

means for storing in said memory means a distinctive identification code for each authorized user of the message system;

unauthorized user access means for controlling unauthorized user access to the system by allowing access for deposit or receipt of an audio message only upon entry by a user seeking access of an identification code corresponding to one of a plurality of pre-stored authorized identification codes, said means for controlling unauthorized user access comprising;

means for storing in said digital memory means speaker independent digital templates representative of speaker independent identification codes, each identification code representative of an authorized user,

means for receiving from a telephone station of the system spoken voice commands of a user attempting access,

first means for comparing said spoken voice commands with the speaker independent digital templates, and

means for allowing access to the system by the user attempting access to the system when the received spoken voice commands compare true with a stored one of the speaker independent digital templates indicating an authorized user;

means for storing in said memory means in direct association with each authorized identification code a plurality of speaker dependent command word templates in digital format, each speaker dependent template including a set of values representative of the characteristic features of the audio signal produced by the voice of the user corresponding to that identification code speaking one of a plurality of command words indicative of a specific control function which the user desires to cause said digital signal processing means to effect in the operation of said message system;

means responsive to entry of an authorized identification code by a user seeking access to the message system for allowing access and selecting the plurality of speaker dependent templates associated with that identification code;

means responsive to the operational state of the message system being in one of a plurality of control receptive states for receiving and storing in said memory means digital representations of audio signals produced by a user'"'"'s voice speaking one of a plurality of command words from the telephone station allowed access;

second means for comparing the stored digital representation of the spoken command word with the selected speaker dependent templates to determine if a match exists between said stored representation of the spoken command word and one of said selected speaker dependent templates; and

means responsive to said second comparing means for comparing and indicative of a match, within a preselected degree of variation, between the stored digital representation of the command word and one of the selected speaker dependent templates for producing an output signal to said electronic digital signal processing means and effecting the control function in the message system associated with the matched speaker dependent template.

14. A method for storing audio messages transmitted from a user'"'"'s telephone station to a message system and for subsequently forwarding the stored audio messages from the message system to a selected message addressee, comprising:

providing access to the system in order to allow a message originating user to transmit audio signals through the telephone station;

storing an identification code for each authorized user;

storing in association with each identification code a plurality of speaker independent command word templates, each speaker independent template including a set of values representative of distinctive characteristic features of an actual spoken voice associated with that identification code speaking one of a plurality of command words representative of an authorized identification code;

requiring each user seeking access to the message system to transmit an identification code through the telephone station;

receiving from a telephone station of the system voice commands of a user attempting access;

comparing the received spoken voice commands of the user attempting access with the stored speaker independent command word templates;

allowing access to the system in response to the transmission of an authorized identification code that matches the one of the speaker independent command word templates associated with that code;

storing in association with each authorized identification code a plurality of command word digital speaker dependent templates, each speaker dependent template including a set of values representative of the distinctive characteristic features of an authorized user associated with that code and the actual voice speaking one of a plurality of the command words indicative of a specific control function which the authorized user desires to cause in the operation of the message system, each of the speaker dependent templates associated with the identification code of the authorized user;

receiving and storing, in response to the operational state of the message system being in one of a plurality of control receptive states, digital representations of audio signals produced by the voice of an authorized user speaking one of a plurality of command words from a telephone station;

comparing the stored digital representations of the spoken command word with the selected speaker dependent templates associated with the indentification code of the authorized user; and

producing an output signal to effect a specific control function of which the spoken command word is indicative in the operation of the message system in response to a match between the stored digital representation of the spoken command word and one of the selected speaker dependent templates.