PBX telephone call control system

• US 4,783,796 A
• Filed: 11/29/1985
• Issued: 11/08/1988
• Est. Priority Date: 09/28/1982
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Opcom
• Inventors: Ladd, David J.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US06/803,126
• Time in Patent Office: 1,075 Days
• Field of Search: 179/18 BE, 179/18 BD, 179/18 B, 179/18 AD, 179/90 BD, 179/90 B, 179/89, 179/27 FG, 179/27 FH, 179/18 EA, 179/6.08, 179/6.11, 179/6.17, 379/211, 379/212, 379/89, 379/88, 379/67, 379/213, 379/214, 379/84, 379/233, 379/210
• US Class Current: 379/88.19
• CPC Class Codes: H04M 15/8044 Least cost routing
• CPC Class Codes: H04M 2215/42 Least cost routing, i.e. provision for selecting the lowest cost tariff
• CPC Class Codes: H04M 2215/745 Least cost routing, e.g. Automatic or manual, call by call or by preselection
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange

Abstract

A PBX telephone call control system is disclosed. The system provides a line interface unit connection between a plurality of subscriber line extensions and a private branch exchange (PBX) switching equipment. The call control system appears to the PBX like any other telephone extension within the office environment and provides the user with more features in conjuction with the pre-existing PBX equipment, providing expanded capabilities at a reasonable expense.

Claims

1. A call control system for being coupled to a PBX in order to control the routing of telephone calls from one or more calling parties through said PBX between a plurality of internal telephone subscriber lines and a plurality of incoming and outgoing external trunks, said system comprising

a line interface unit connected to some of said PBX subscriber lines for simulating a plurality of extensions which can be called by one or more of said incoming external trunks or said internal telephone subscriber lines to provide a multiple call processing capability, said line interface unit including

means for detecting if a calling party using one of said incoming external trunks or said internal telephone subscriber lines is calling one of said plurality of simulated extensions,

means for answering and informing said calling party to signal an external party called number corresponding to a telephone station which must be accessed using one of said outgoing external trunks,

means for receiving and decoding said external party called number when signaled,

means for flashing and DTMF means for signaling said PBX to request a transfer of said calling party on said incoming external trunks or said internal telephone subscriber lines, and

means for flashing and DTMF means for signaling said PBX to attempt said transfer to said one of said outgoing external trunks.

2. A call control system as in claim 1 further including means for determining if one of said external outgoing trunks is available.

3. A call control system as in claim 1 further including means for signaling to said one of said external outgoing trunks the number necessary to reach the external called party using a selected one of said outgoing trunks and means for completing said transfer.

4. A call control system as in claim 3 further including means for trying another of said external outgoing trunks if said previously selected outgoing trunk is not available,

means for informing the calling party that no external outgoing trunk is available to make the call,

means for informing the calling party to wait for an external outgoing trunk to be available,

means for determining when an external outgoing trunk is available, and

means for informing the calling party that the call can be placed.

5. A call control system for being coupled to a PBX in order to control the routing of telephone calls from one or more calling parties through said PBX between a plurality of incoming external trunks and a plurality of internal telephone subscriber lines comprising

a line interface unit connected to some of said PBX subscriber lines for simulating a plurality of telephone extensions which can be called by said one or more calling parties through said incoming external trunks or through internal telephones connected to others of said internal telephone subscriber lines to provide a multiple call processing capability, said line interface unit including

means for detecting if a calling party using one of said incoming external trunks or said internal telephones is calling one of said simulated extensions,

means for answering said calling party who is using one of said incoming external trunks or said internal telephones and informing said calling party to signal a certain extension number corresponding to one of said internal telephones connected to one of said PBX internal telephone subscriber lines,

means for receiving and decoding said extension number from said calling party when signaled, and

means for flashing and DTMF means for signaling said PBX to attempt a transfer of the call on said incoming external trunk or said internal telephone subscriber line to said extension having said certain number.

6. A call control system as in claim 5 further including

means for determining if the telephone connected to said subscriber line corresponding to said signaled extension number is busy, and

means for informing the calling party if the internal telephone connected to said subscriber line corresponding to said signaled extension number is busy.

7. A call control system as in claim 6 further including

means of determining if said signaled telephone connected to said subscriber line corresponding to said signaled extension number does or does not answer, and

means for informing the calling party if the internal telephone connected to said subscriber line corresponding to said signaled extension number does not answer.

8. A call control system as in claim 5 further including means for completing said transfer.

9. A call control system as in claim 8 further including means for informing the calling party to signal another extension number.

10. A call control system as in claim 6 further including means for informing the calling party to leave a recorded voice message for said called extension number.

11. In a call control system for being coupled to a PBX in order to control the routing of telephone calls from one or more calling parties through said PBX between a plurality of incoming external trunks and a plurality of internal telephone subscriber lines, said system including

a line interface unit connected to some of said PBX subscriber lines for simulating a plurality of telephone extensions which can be called by said one or more calling parties through said incoming external trunks or through internal telephones connected to others of said internal telephone subscriber lines, the method comprising the steps of

detecting if a calling party on one of said incoming external trunks or said internal telephones is calling one of said simulated extensions,

answering the call and informing said calling party to signal an extension number corresponding to one of said internal telephones connected to one of said PBX internal telephone subscriber lines,

receiving and decoding said extension number from said calling party when signaled, and

flashing and DTMF signaling said PBX to attempt a transfer of the call on one of said incoming external trunks or one of said other internal telephone subscriber lines to said telephone having said extension number.

12. A call control system to control the routing of telephone calls from outside of a PBX coming via a plurality of incoming external trunks to access a plurality of internal telephone subscriber lines comprising

a line interface unit connected to some of said PBX subscriber lines for simulating a plurality of extensions which can be called by one or more of said incoming external trunks to provide a multiple call processing capability, said line interface unit including

means for detecting if a telephone call is coming from a calling party on one of said incoming external trunks,

means for answering said telephone call on said one of said incoming external trunks,

means for giving voice instructions to said calling party to inform said calling party to signal an extension number corresponding to a telephone station connected to any one of said PBX internal telephone subscriber lines,

means for decoding said extension number from said calling party when signaled, and

means for flashing and DTMF means for signaling said PBX to attempt to ring the telephone station connected to the subscriber line corresponding to said signaled extension number.

13. A call control system as in claim 12 further including

means for determining if the telephone connected to the subscriber line corresponding to said signaled extension number is busy, and

maens for informing said calling party if the telephone connected to said subscriber line corresponding to said signaled extension number is busy.

14. A call control system as in claim 12 further including

means for determining if the telephone connected to said subscriber line corresponding to said signaled extension number does or does not answer, and

means for informing said calling party if the telephone connected to said subscriber line corresponding to said signaled extension number does not answer.

15. A call control system as in claim 12 further including means for connecting said external trunk to said subscriber line.

16. A call control system as in claim 13 further including means for informing said calling party to signal another extension number.

17. A call control system as in claim 13 further including means for informing said calling party to leave a recorded voice message for said called extension number.