Method and apparatus for generating computer-controlled interactive voice services
First Claim
1. A method of enabling a system designer to generate a dialog application program for instructing a computer controlled voice response system for providing a user interactive voice service, said method comprising the steps of:
- selecting two or more interaction program modules from a group of predefined interaction program modules, each program module including one or more system designer selectable parameters for further defining a particular user transaction function to be performed by said program module andspecifying the logical interconnection of said selected two or more program modules to generate said application program to provide said user interactive voice service.
4 Assignments
0 Petitions
Accused Products
Abstract
A user-application program for computerized telephone ordering is generatedy a system designer who selects and interconnects pre-defined program modules and subroutines using a graphics terminal. The application program allows TOUCH-TONE input data and voice response. The present invention describes a Dialog Production System (DPS) for generating application programs for instructing a computer-controlled voice response system to provide computer-controlled voice services. The DPS includes interaction modules, each defining a basic end-user transaction which can be performed by the system, and methods for specifying module interconnection. Each interaction module controls the intercommunications with other modules and controls the devices which interface to the system. To design a dialog program to implement the desired voice service the system designer uses a graphic terminal to select and interconnect the modules to define the sequence of transactions needed to implement the desired voice service.
-
Citations
9 Claims
-
1. A method of enabling a system designer to generate a dialog application program for instructing a computer controlled voice response system for providing a user interactive voice service, said method comprising the steps of:
-
selecting two or more interaction program modules from a group of predefined interaction program modules, each program module including one or more system designer selectable parameters for further defining a particular user transaction function to be performed by said program module and specifying the logical interconnection of said selected two or more program modules to generate said application program to provide said user interactive voice service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. Apparatus for enabling a system designer to generate a dialog application program for instructing a computer controlled values response system for providing a user interactive voice service, said apparatus comprising:
-
a group of predefined interaction program module means, each program module means including two or more system designer selectable parameters for further defining a particular user transaction function to be performed by said program module means, means for selecting two or more program module means from said group of program module means and for selecting said parameters therein, and means for specifying the logical interconnection of said selected two or more program module means to generate said application program to provide said user interactive voice service.
-
Specification